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Seagate Mirra Personal Server User Guide (Mac) - Page 155

Troubleshooting, Technical Support, Telephone Support, Online Support, MirraGuard Data Guarantee

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Step 2: Enter the email address of the new account and click OK. Shortly you'll receive a confirmation email and an opportunity to verify or create your password for the new account. Troubleshooting If you encounter problems while setting up or using your Personal Server, read through this Manual for possible solutions. In addition, check the Mirra web site for help at http://www.mirra.com/support/. Technical Support Please be sure to read our Frequently Asked Questions at http://www.mirra.com/ support/index.html before contacting Mirra Technical Support. You can also access our Mirra Help & Tech Support web page by selecting Help > Online Help in the menu bar of your desktop Mirra application. Telephone Support Telephone support is available free of charge for the initial setup of your newly purchased Personal Server. Click the Support tab at www.mirra.com for phone numbers and hours of operation. Have the serial number of your Mirra and your license key ready. Online Support Once you've completed your initial setup, you can receive additional Technical Support on line by submitting an Online Case Form at http://www.mirra.com/ support/submit_case.html. MirraGuard Data Guarantee If one of your computer hard drives fails, all data backed up on your Mirra Sync and Share Personal Server will be restored. Seagate will assist you in the restoration and, if necessary, Seagate's Data Recovery Service will commit up to $1,000 to recover and restore your data. Details can be found on line at www.seagate.com. Mirra Manual for Macintosh Release 2.2 146

Section	Page
Contents	5
Chapter 1: Introduction	10
System Requirements	10
Network Requirements	11
Chapter 2: Connecting the Components	12
Using a Router	12
Using an Apple AirPort Wireless Router	12
Apple Airport Extreme	12
Apple Airport Express	13
Connecting your Mirra to your Macintosh	13
Setting Up a Single Computer	13
Setting Up Multiple Computers	14
Connecting your Mirra to a Power Source	15
Chapter 3: Setting Up your Mirra	17
Installing the Mirra Software	17
Setting Up the Mirra Software	24
Creating a New Web Account	34
Organizing your Mirra	38
Using Mirra Icons and Aliases	38
Using the Mirra Widget	39
Setting Mirra Preferences	40
Changing Your Email Address	41
Adjusting Network Settings	45
Advanced Network Settings for Manual Addressing	46
Setting Up Multiple Users on One Computer	46
Using Mirra with Mac OSX Fast User Switching	50
Setting Up Multiple Computers with One Mirra	50
Backing Up to Multiple Mirras	51
Accessing the Mirra Screens	51
Displaying the Task Menus	52
Reading the Status Bar	53
Chapter 4: Using the Mirra Status Screen	54
Displaying the Status Tasks Menu	55
Working with Problem Files	56
Opening the Problem Files Window	56
Fixing Problem Files	59
Mirra Status Tasks	60
Configuring a Mirra Name or Advanced Network Settings	60
Setting/Changing an Access Password	61
Dismissing an Alert	61
Dismissing All Alerts	61
Viewing Alert Details	62
Showing Problem Files	62
Chapter 5: Backing Up & Restoring Folders	63
Folder-naming Issues	64
Using the Backup & Restore Screen	65
Displaying the Backup & Restore Tasks Menu	67
Selecting Folders for Backup	68
Recommended Backups	68
New Backups	71
From the Backup & Restore Tasks Menu	72
From the Finder	74
Backing Up your Home Folder	74
Excluding Folders during Initial Backup	75
Excluding Folders after the Initial Backup	76
Checking Backup Status on your Computer	78
Verifying a Backup	78
Opening Backups on your Mirra from the Finder	79
Reading the Activity Log	79
Accessing Backups from Other Computers Connected to Your Mirra	80
Copying Files from Another Computer Connected to Your Mirra	83
Copying a Folder from Another Computer	83
Copying a File from Another Computer	85
Restoring Folders After a Crash	86
Backup & Restore Tasks	87
Backing Up a New Folder	87
Selecting Recommended Backups	87
Removing a Folder from Backup	88
Saving a Folder	88
Saving a File	89
Saving a File Version	90
Undeleting a File or Folder	91
Restoring a Version of a File	92
Restoring a Folder	93
Stopping a Restore	94
Opening a Folder	94
Opening a Folder in Finder	94
Opening a File in Finder	95
Revealing a File or Folder in Finder	95
Sharing a Folder via the Web	96
Sharing a Folder via the Local Network	96
Viewing Previous Versions of a File	96
Purging Files and Folders from your Personal Server	97
Notes on Backing Up and Restoring Files and Folders	98
Chapter 6: Sharing Folders	99
Displaying the Sharing Tasks Menu	100
Using the Sharing Screen	101
Sharing via the Web	103
Opening the Share via the Web Window	103
From the Sharing Screen	103
From the Backup & Restore Screen	105
From the Finder	107
Using the Share via the Web Window	109
Selecting a Folder to Share	109
Selecting Recipients to Share With	110
Setting Folder Permissions	113
Sending a Message to Recipients	113
Completing the Share	113
Sharing via the Local Network	115
Opening the Share via the Local Network Window	115
From the Sharing Screen	116
From the Backup & Restore Screen	117
From the Finder	119
Using the Share via the Local Network Window	121
Selecting a Folder to Share	121
Selecting Recipients on the Local Network	122
Setting Folder Permissions	123
Completing the Share	123
Synchronizing Folders	123
Synchronizing Versions	123
Working with Synchronized Folders	124
Stopping Synchronization	126
Sharing Tasks	126
Sharing a Folder via the Web	126
Sharing a Folder via the Local Network	126
Opening a Folder	127
Opening or Revealing a File or Folder in Finder	127
Stopping a Share	127
Synchronizing Folders	128
Stopping Synchronization	128
Changing Web Shares	129
Changing Local Network Shares	131
Saving a Folder	132
Saving a File	133
Saving a File Version	134
Undeleting a File or Folder	135
Restoring a Version of a File	136
Stopping a Restore	137
Viewing Previous Versions of a File	137
Notes on Sharing Folders	137
Chapter 7: Setting Up Web Access	139
Displaying the Web Access Tasks Menu	139
Creating a Mirra Web Account	141
Enabling Folders for Web Access	144
Web Access Tasks	146
Troubleshooting a Web Access Connection	146
Enabling a Folder for Web Access	146
Disabling a Folder for Web Access	146
Enabling All Folders for Web Access	146
Disabling All Folders for Web Access	146
Auto-enabling Web Access for New Backups	147
Disabling Web Access for New Backups	147
Notes on Accessing Files on the Web	147
Chapter 8: Reading the Activity Log	148
Displaying the Activity Log Tasks Menu	149
Chapter 9: Managing Your Mirra	151
Checking the Backup Status of all Computers	151
Turning Off your Personal Server	152
Returning to Factory Defaults	153
Changing a Mirra Web Account	154
Troubleshooting	155
Technical Support	155
Telephone Support	155
Online Support	155
MirraGuard Data Guarantee	155
Index	156
A	156
B	156
C	157
D	157
E	158
F	158
I	158
L	158
M	158
N	159
O	159
P	160
R	160
S	161
T	162
U	163
V	163