Blackberry 8830 WORLD EDITION User Guide - Page 257

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3. Click Diagnostics Test. 4. Highlight a report. 5. Press the Menu key. 6. Click Delete or Delete All. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient. 1. In the device options, click Mobile Network. 2. Press the Menu key. 3. Click Diagnostics Test. 4. Press the Menu key. 5. Click Options. 6. Type the contact information. 7. Press the Menu key. 8. Click Save. View the version number of the BlackBerry Device Software on your device In the device options, click About. To return to the device options, press the Escape key twice. I cannot run or submit a diagnostic report Try performing the following actions: • Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps. • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address. 255

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3.
Click
Diagnostics Test
.
4.
Highlight a report.
5.
Press the
Menu
key.
6.
Click
Delete
or
Delete All
.
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient.
If you want to specify a recipient each time that you submit a report, do not set the default recipient.
1.
In the device options, click
Mobile Network
.
2.
Press the
Menu
key.
3.
Click
Diagnostics Test
.
4.
Press the
Menu
key.
5.
Click
Options
.
6.
Type the contact information.
7.
Press the
Menu
key.
8.
Click
Save
.
View the version number of the BlackBerry Device Software on your device
In the device options, click
About
.
To return to the device options, press the
Escape
key twice.
I cannot run or submit a diagnostic report
Try performing the following actions:
•
Try running the diagnostic report again. In the diagnostic report, press the
Menu
key. Click
Repeat All Steps
.
•
If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a
diagnostic report to a PIN, try submitting the report to an email address.
255