Blackberry 8830 WORLD EDITION User Guide - Page 57

Message troubleshooting

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• To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the top of a message list, press T. • To move to the bottom of a message list, press B. • To move to the next date, press N. • To move to the previous date, press P. • To move to the next unopened item, press U. • To move to the next related message, press J. • To move to the previous related message, press K. Message troubleshooting I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact. • If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your device. • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. • Generate an encryption key. • Verify that data service is turned on. • Resend the message. I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your device. • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. 55

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•
To move up a screen, press the
Shift
key and the
Space
key.
•
To move down a screen, press the
Space
key.
•
To move to the top of a message list, press
T
.
•
To move to the bottom of a message list, press
B
.
•
To move to the next date, press
N
.
•
To move to the previous date, press
P
.
•
To move to the next unopened item, press
U
.
•
To move to the next related message, press
J
.
•
To move to the previous related message, press
K
.
Message troubleshooting
I cannot send messages
Try performing the following actions:
•
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device
should send the messages when you return to a wireless coverage area.
•
If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.
•
If you created an email address or added an existing email address to your device using the email setup web site, verify that you
have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation
message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your
device.
•
If you have not received a registration message from the wireless network, register your device. In the device options, click
Advanced
Options
. Click
Host Routing Table
. Press the
Menu
key. Click
Register Now
.
•
Generate an encryption key.
•
Verify that data service is turned on.
•
Resend the message.
I am not receiving messages
Try performing the following actions:
•
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should
receive messages when you return to a wireless coverage area.
•
If you created an email address or added an existing email address to your device using the email setup web site, verify that you
have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation
message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your
device.
•
If you have not received a registration message from the wireless network, register your device. In the device options, click
Advanced
Options
. Click
Host Routing Table
. Press the
Menu
key. Click
Register Now
.
55