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Brother International HL 5280DW Network Users Manual - English - Page 73

Network print software installation problems, installation of the Brother printer driver in Windows

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Troubleshooting Network print software installation problems The Brother print server is not found during setup of the network print software or from the installation of the Brother printer driver in Windows®. 9 The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS® X. (For a network with an Ethernet cable connection) Make sure you have completed the IP address setting of the Brother print server according to Chapter 2 of this User's Guide before installing the network print software or printer driver. (For a wireless network) Make sure you have completed the IP address setting and wireless network settings of the Brother print server according to Chapter 3 of this User's Guide before installing the network print software or printer driver. Check the following: 1 Make sure that the printer is powered on, is on-line and ready to print. 2 Check to see if there is any LED activity. Brother print servers have two LEDs on the back panel of the printer. The upper green LED shows Link/Activity (Received/Transmit) status. The lower orange LED shows Speed status. • No light: If the upper LED is off, then the print server is not connected to the network. • The upper LED is green: The Link/Activity LED will be green if the print server is connected to a Ethernet network. • The lower LED is orange: The Speed LED will be orange if the print server is connected to a 100BASE-TX Fast Ethernet network. • The lower LED is off: The Speed LED will be off if the print server is connected to a 10BASE-T Ethernet network. 3 Print the Printer Settings Page and check if the settings such as IP address settings are correct for your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP address is correctly loaded into the print server. And make sure that no other nodes on the network have this IP address. For information on how to print the Printer Settings Page, see Printing the Printer Settings Page on page 8-11. 9 - 3

Section	Page
Introduction	10
Overview	10
Network function features	12
Network printing	12
Management utility	12
BRAdmin Professional (for Windows®)	12
BRAdmin Light (for Mac OS® X 10.2.4 or greater)	12
Types of network connection	13
Wired network connection example	13
Peer-to-Peer printing using TCP/IP	13
Network Shared printing	14
Wireless network connection example (HL-5280DW only)	15
Connected to wireless capable computer with an access point in the network (Infrastructure mode)	15
Connected to wireless capable computer without an access point in the network (Ad-hoc mode)	15
An access point is in the network, but the computer is not wireless capable	16
Protocols	17
TCP/IP protocols and functionalities	17
DHCP/BOOTP/RARP	17
APIPA	17
DNS client	17
NetBIOS/IP	17
LPR/LPD	17
Port9100	18
SMTP client	18
IPP	18
mDNS	18
TELNET	18
SNMP	18
Web server (HTTP)	18
Configuring your network printer with an Ethernet cable connection	19
Overview	19
IP addresses, subnet masks and gateways	19
IP address	19
How the IP address is assigned to your print server:	20
Subnet mask	20
Gateway (and router)	21
Setting the IP address and subnet mask	21
Using the BRAdmin Professional utility to configure your network printer (for Windows® only)	21
BRAdmin Professional utility	21
Using the control panel to configure your printer for a network	22
Using other methods to configure your printer for a network	22
Changing the print server settings	23
Using the BRAdmin Professional utility to change the print server settings (for Windows® only)	23
Using the control panel to change the print server settings	23
Using the HTTP (web browser) to change the print server settings	24
Configuring your wireless network printer (HL-5280DW only)	25
Overview	25
Wireless network terms and concepts	25
SSID (Service Set Identifier) and channels	25
SSID	25
Channels	26
Authentication and encryption	26
Authentication methods	26
Encryption methods	27
Network key	27
Configuring your printer for a wireless network	28
Using the Brother automatic installer application in the CD-ROM to configure your wireless network printer	28
Using SecureEasySetupTM to configure your printer in a wireless network	28
Using the control panel NETWORK menu to configure your wireless network printer (in infrastructure mode)	30
Changing the print server settings	36
Using the BRAdmin Professional utility to change the print server settings (for Windows® only)	36
Using the control panel NETWORK menu to change the print server settings	37
Using the HTTP (web browser) to change the print server settings	37
Using other methods to configure your printer for a wireless network	37
Network printing from Windows®: basic TCP/IP Peer-to-Peer printing	38
Overview	38
For Windows® 2000/XP users	38
Configuring the standard TCP/IP port	38
Printer driver not yet installed	38
Printer driver already installed	39
For Windows NT® 4.0 users	40
Installing the TCP/IP protocol	40
Installing the Brother Peer-to-Peer software	40
Associating to the printer	41
Adding a second Brother LPR port	42
For Windows® 95/98/Me users	42
Installing the Brother Peer-to-Peer software	42
Associating to the printer	43
Adding a second Brother LPR port	44
Other sources of information	44
Network printing from Windows®: NetBIOS Peer-to-Peer printing	45
Overview	45
Print server configuration for Windows® 95/98/Me, Windows® 2000/XP and Windows NT® 4.0	45
Print server configuration	45
Changing the Workgroup/Domain Name using the BRAdmin Professional utility	46
Changing the Workgroup/Domain Name using a web browser	47
Changing the Workgroup/Domain Name using TELNET	47
Installing the Brother NetBIOS Port Monitor	48
Associating to the printer	49
Windows® 95/98/Me	49
Windows NT®4.0 / Windows® 2000/XP	49
Adding a second NetBIOS print port	50
Windows® 95/98/Me	50
Windows NT®4.0 / Windows® 2000/XP	50
Other sources of information	51
Internet printing for Windows®	52
Overview	52
Windows® 2000/XP IPP printing	52
Specifying a different URL	54
Other sources of information	54
Network printing from Macintosh®	55
Overview	55
Printing from a Macintosh® using the Simple Network Configuration capabilities of Mac OS® X	55
How to select the printer driver (Mac OS® X 10.2.4 or greater)	55
Changing the print server settings	57
Using a web browser to change the print server settings	57
Using the BRAdmin Light utility (for Mac OS® X 10.2.4 or greater)	57
Using the control panel to change the print server settings	58
Other sources of information	58
Control panel setup	59
Overview	59
Changing the print server settings using the control panel NETWORK menu	59
Control panel NETWORK menu table and default factory settings	60
(HL-5270DN)	60
(HL-5280DW)	61
WIRED menu options	63
WIRED ENABLE	63
TCP/IP	63
NETBIOS/IP	66
You can enable and disable the NetBIOS facility to obtain the IP address.	66
ENET	66
SET DEFAULT	66
WLAN menu options (HL-5280DW only)	66
WLAN ENABLE	66
TCP/IP	66
WIRELESS	67
NETBIOS/IP	68
SET DEFAULT	68
Printing the Printer Settings Page	69
How to print the Printer Settings Page	69
Restoring the network settings to factory default	69
Disabling the APIPA protocol	70
Troubleshooting	71
Overview	71
General problems	71
Re-select your printer in the DeviceSelector application located in Macintosh HD/Library/Printers/Brother/Utilities.	72
Network print software installation problems	73
Printing problems	75
Protocol-specific troubleshooting	77
Windows® 95/98/Me and Windows NT®4.0 Peer-to-Peer print (LPR) troubleshooting	77
Windows® 95/98/Me and Windows NT®4.0 Peer-to-Peer print (NetBIOS) troubleshooting	77
Windows® 2000/XP IPP troubleshooting	78
Web browser troubleshooting (TCP/IP)	78
Wireless network troubleshooting	79
Wireless setup problems	79
Wireless connection problem	79
Wireless installation in ad-hoc mode (HL-5280DW only)	80
For Windows® 98/98SE/Me/2000/XP	80
For Mac OS® X 10.2.4 or greater	91
Appendix A	102
Using services	102
Other ways to set the IP address (for advanced users and administrators)	102
Using DHCP to configure the IP address	102
Using BOOTP to configure the IP address	103
Using RARP to configure the IP address	103
Using APIPA to configure the IP address	104
Using ARP to configure the IP address	104
Windows® systems	104
UNIX®/Linux systems	105
Using the TELNET console to configure the IP address	105
Using the Brother Web BRAdmin server software for IIS* to configure the IP address	106
Appendix B	107
Print server specifications	107
Ethernet wired network	107
Ethernet wireless network	109

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Troubleshooting

9 - 3

Network print software installation problems

The Brother print server is not found during setup of the network print software or from the

installation of the Brother printer driver in Windows

The Brother print server is not found using the Simple Network Configuration capabilities of

Mac OS

(For a network with an Ethernet cable connection)

Make sure you have completed the IP address setting of the Brother print server according to

Chapter 2

this User’s Guide before installing the network print software or printer driver.

(For a wireless network)

Make sure you have completed the IP address setting and wireless network settings of the Brother print

server according to

Chapter 3

of this User’s Guide before installing the network print software or printer driver.

Check the following:

Make sure that the printer is powered on, is on-line and ready to print.

Check to see if there is any LED activity. Brother print servers have two LEDs on the back panel of the

printer. The upper green LED shows Link/Activity (Received/Transmit) status. The lower orange LED

shows Speed status.

•

No light: If the upper LED is off, then the print server is not connected to the network.

•

The upper LED is green: The Link/Activity LED will be green if the print server is connected to a

Ethernet network.

•

The lower LED is orange: The Speed LED will be orange if the print server is connected to a

100BASE-TX Fast Ethernet network.

•

The lower LED is off: The Speed LED will be off if the print server is connected to a 10BASE-T

Ethernet network.

Print the Printer Settings Page and check if the settings such as IP address settings are correct for your

network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP

address is correctly loaded into the print server. And make sure that no other nodes on the network have

this IP address. For information on how to print the Printer Settings Page, see

Printing the Printer

Settings Page

on page 8-11.