Home » Brother International Manuals » Multifunction Devices » Brother International MFC-970MC » Manual Viewer

Brother International MFC-970MC Users Manual - English - Page 123

Troubleshooting and Maintenance, Troubleshooting, Fax-Back System, Brother on the World Wide Web

Get Brother International MFC-970MC PDF manuals and user guides

View all Brother International MFC-970MC manuals

Add to My Manuals
Save this manual to your list of manuals

Page 123 highlights

14 113 CHAPTER FOURTEEN Troubleshooting and Maintenance Troubleshooting Fax-Back System Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling. If you can't resolve difficulty with your FAX/MFC using this manual, call our Fax-Back System, and follow the voice prompts to receive faxed instructions about using the system, and an index of Fax-Back subjects. USA: 1-800-521-2846 From within Canada: 1-800-681-9838 The Brother Fax-Back System number (USA only) has been preprogrammed on One Touch key 1 . Brother on the World Wide Web You can find more information about Brother products, from product specification sheets to Frequently Asked Questions (FAQs), on the World Wide Web. Visit us at http://www.brother.com

Section	Page
FAX 750 FAX 770 FAX 870MC MFC 970MC	1
Year 2000 Compliant	2
Table of Contents	3
1 Introduction	11
Using This Manual	11
Finding Information	11
Test Sheet Procedures (for USA only)	12
About Fax Machines	12
Fax Tones and Handshake	12
ECM (Error Correction Mode)	13
Control Panel Overview	14
FAX 750 and FAX 770	14
FAX 870MC and MFC 970MC	15
2 Installation	17
Caution	17
Packing List	18
Choosing a Location	19
Assembly	19
Attach the document support	19
Attach the paper wire extension and paper support	20
Install the printing cartridge	21
Load the paper	23
Acceptable Paper	23
Connect the handset	23
Connect the power cord	24
Connect the telephone line	24
Special Line Considerations	24
Roll Over Phone Lines	24
Two-Line Phone System	25
Converting Telephone Wall Outlets	25
Installing FAX/MFC, External Two-Line TAD, and Two-Line Telephone	26
Multi-Line Connections (PBX)	27
If you are installing the FAX/MFC to work with a PBX:	28
Custom Features on Your Phone Line	28
Connecting an External Telephone Answering Device (TAD)	28
Sequence	28
Connections	29
Outgoing Message (OGM)	30
Connecting an External Telephone	30
3 On-Screen Programming	31
User-Friendly Programming	31
Function Mode	31
Alternating Displays	32
Function Selection Table	32
4 Initial Setup	37
Getting Started	37
Setting Dialing Mode (Tone/Pulse)	37
Setting Date and Time	37
Setting Station ID	38
Entering Text	39
Inserting spaces	39
Making corrections	39
Repeating letters	39
Special characters and symbols	39
Setting Beeper Volume	40
Setting the Handset Volume	41
Setting the Speaker Volume	41
Setting the Ring Volume	41
Memory Storage	42
5 Setup Receive	43
Basic Receiving Operations	43
Select Answer Mode	43
To select or change your Answer Mode	44
Setting Ring Delay	45
Setting F/T Ring Time	45
Record FAX/TEL Outgoing Announcement (F/T OGM) (For FAX 870MC and MFC 970MC Only)	46
Easy Receive	46
Printing a Reduced Incoming Document	47
Recommended Reductions	47
Setting Paper Size	48
Advanced Receiving Operations	49
Operation from Extension Telephone	49
For FAX/TEL Mode Only	49
Changing Remote Codes	49
To change Remote Codes	50
Printing a Fax in Memory (For FAX 770 Only)	50
Polling	50
Setting Up Polling Receive	51
Setting Up Sequential Polling Receive	52
Canceling a Scheduled Job	52
Setting Multi-Function Link Mode (For MFC 970MC Only)	53
Distinctive Ringing	53
Registering the Distinctive Ringing Pattern	54
Caller ID	54
Viewing Caller ID List	55
Clearing a Caller ID Stored in Memory (For FAX 870MC and MFC 970MC Only)	55
Printing Caller ID List	56
Call Waiting Caller ID	56
Copy Functions	57
Multiple Copies	57
Reducing and Enlarging Copies	57
6 Setup Send	59
Before You Begin	59
Manual Transmission	60
Automatic Transmission	60
Manual and Automatic Fax Redial	60
Basic Sending Operations	61
Composing Electronic Cover Page	61
Cover Page for Next Fax Only	61
Always Send Cover Page	62
Using a Printed Cover Page	63
Cover Page Message	64
Composing Your Own Comments	64
Contrast	64
Resolution	65
Advanced Sending Operations	65
Overseas Mode	65
Quick Scan Fax Transmission	66
Call Reservation	66
Print Sample Call Back Message	67
Delayed FAX	67
Broadcasting	68
Next-Fax Reservation	69
Multiple Resolution Transmission	69
Setting Up for Polling Transmit	70
Canceling a Scheduled Job	70
Interrupting Delayed Fax and Polling Transmit Jobs	71
7 Setup Auto Dial Numbers	73
Storing Numbers for Easy Dialing	73
Storing One Touch Dial Numbers	73
Storing Speed Dial Numbers	74
Changing One Touch and Speed Dial Numbers	75
Setting Up Groups for Broadcasting	76
8 Telephone (Voice) Operation	77
Making Voice Calls	77
Manual Dialing	77
One Touch Dialing	78
Speed Dialing	78
Hold	78
Pause	79
Tone/Pulse	79
Searching Telephone Index	79
Answering Calls with the Speakerphone (For FAX 870MC and MFC 970MC Only)	79
9 Remote Fax Options (For FAX 770 Only)	81
Fax Forwarding/Paging	81
Programming a Fax Forwarding Number	81
Programming Paging Number	82
Setting Fax Storage	83
Changing Remote Access Code	83
Remote Retrieval	84
Using Remote Access Code	84
Remote Commands	84
Change Paging/Fax Forwarding Setting	84
Retrieve a Fax	85
Check the Receiving Status	85
Change Answer Mode	85
Exit Remote Operation	85
Retrieving Memory Status List	86
Retrieving Fax Messages	86
Changing Fax Forwarding Number	87
10 Message Center (For FAX 870MC and MFC 970MC Only)	89
Message Center Mode	89
Flexible Memory Settings (Message Storage)	89
Setting Up Message Center	90
Setting Message Storage	90
Recording Message Center Outgoing Message	91
Listening to Outgoing Message (OGM)	91
Erasing Outgoing Message (OGM)	91
Activating Message Center Mode	92
Message Indicator	92
Playing Voice Messages and Memos	92
Printing a Fax Message	93
Backup Printing Option	93
Erasing Messages	93
To erase voice messages individually	94
To erase messages all at once	94
Setting Maximum Time for Incoming Messages	94
Setting Toll Saver	95
ICM Recording Monitor	95
Recording a Memo	95
Recording a Conversation	96
Fax Forwarding/Paging	96
Programming a Fax Forwarding Number	96
Programming Paging Number	97
Remote Retrieval	98
Using Remote Access Code	98
Changing Remote Access Code	98
Remote Control Commands	99
Retrieving Memory Status List	100
Retrieving Fax Messages	100
Changing Fax Forwarding Number	101
11 Message Center Pro (For FAX 870MC and MFC 970MC Only)	103
Message Center Pro	103
Start with a Plan	103
Setting Up Message Center Pro	104
Voice	105
Recording Voice Information in Memory Box	105
Playing Voice Information in Memory Box	105
Erasing Voice Information in Memory Box	106
Personal Mailbox	106
Recording Personal Mailbox OGM/Password	106
Playing Personal Mailbox Messages	107
Erasing Incoming Messages and Memo From Personal Mailbox	107
To erase an individual message	107
To erase all messages	108
Recording Memo in Personal Mailbox	108
Remote Retrieval of Incoming Messages and Memo in Personal Mailbox	108
Recording Second Level OGM	109
Playing Second Level OGM	109
Erasing Second Level OGM	109
Recording First Level OGM	110
Playing First Level OGM	110
Erasing First Level OGM	110
Turning On Message Center Pro	111
12 Printing Reports	113
FAX/MFC Settings and Activity	113
To Print a Report	114
Transmission Verification (Xmit) Report	114
Activity Report Interval	114
13 Important Information	115
Standard Telephone and FCC Notices	115
These notices are in effect on models sold and used in the United States only.	115
International Energy Star Compliance Statement	116
Industry Canada Compliance Statement (For Canada Only)	117
Federal Communications Commission Compliance Notice (For USA Only)	117
Important Safety Instructions	119
Notice – Disclaimer of Warranties	121
Compilation and Publication Notice	121
Trademarks	122
14 Troubleshooting and Maintenance	123
Troubleshooting	123
Fax-Back System	123
Brother on the World Wide Web	123
Brother Bulletin Board	124
Error Messages	124
If You Are Having Difficulty with Your FAX/MFC	128
Printing or Receiving Faxes	128
Condensed Print and Horizontal Streaks; Top and Bottom of Sentences Cut Off	128
Vertical Black Lines When Receiving	128
Phone Line or Connections	128
FAX/MFC Does Not Answer When Called	128
No Dial Tone on the Handset	128
The Caller ID does not display after the Call Waiting Signal	128
Sending Faxes	129
Poor Transmitting Quality	129
Dialing Does Not Work	129
Vertical Black Lines When Sending	129
Handling Incoming Calls	129
Double Ring in FAX/TEL Mode	129
Transferring a Call to the FAX/MFC	129
FAX/MFC “Hears” Voice as CNG Tone	129
Transmission Verification Report Prints “Result: NG”	130
Custom Features on a Single Line	130
Packing and Shipping the FAX/MFC	131
Regular Maintenance	132
Cleaning the Scanner	132
Cleaning the Print Head	133
For Customer Service	133
15 Setting Up the MFC 970MC and Computer to Work Together	135
Before You Install Multi-Function Link	135
Package Contents	135
PC Configuration Requirements	136
Connecting the MFC 970MC to Your PC	136
Available Options	137
Install Multi-Function Link Software	137
On-Line Documentation	137
Product Support	137
Brother Web Link	137
Installing the Multi-Function Link Software	138
Overview of Basic Steps	138
Accessing the Software Installation Window	138
Installing the Brother Software	138
Viewing On-Line Documentation	139
16 Using the Multi-Function Link Software (For MFC 970MC Only)	141
Introduction	141
Running the Brother Software	142
Multi-Function Link	143
Visioneer PaperPort LE	143
Sending a Fax from Your PC	144
Sending a Quick Fax	144
Sending a Fax from the Main Menu	145
Sending a Fax from a Windows® Application	146
Receiving Faxes into the PC	147
Before You Begin	147
Checklist for the MFC:	147
On your PC:	147
Viewing Received Faxes	148
Scanning a Document	148
Scanning Options	149
Resolution	149
Contrast	150
Image Type	150
Scanning into the PaperPort Viewer	150
17 Multi-Function Link (option) for FAX 750, FAX 770 and FAX 870MC	151
18 Specifications	153
Glossary	155
Index	159
Brother Numbers	163
Fax-Back System	163
Brother on the World Wide Web	163
Brother Bulletin Board	163
For Customer Service	163