Brother International MFC-970MC Users Manual - English - Page 128

If You Are Having Difficulty with Your FAX/MFC, Printing or Receiving Faxes

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118 C H A P T E R F O U R T E E N If You Are Having Difficulty with Your FAX/MFC If you think there is a problem with your FAX/MFC, make a copy first. If the copy looks good, the problem is probably not your FAX/MFC. Check the difficulties below and follow the troubleshooting tips. Printing or Receiving Faxes Condensed Print and Horizontal Streaks; Top and Bottom of Sentences Cut Off If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, clean the scanner area. If there is still a problem, call Brother Customer Service at 1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada). Vertical Black Lines When Receiving The sender's scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada). Phone Line or Connections FAX/MFC Does Not Answer When Called Make sure the FAX/MFC is in the correct receiving mode for your setup (either FAX, FAX/TEL or MSG CTR). Check for dial tone. If possible, call your FAX/MFC to hear it answer. If there is still no answer, check the telephone line cord connection. Connect a standard telephone handset to the FAX/MFC telephone jack. If there is no ringing when you call your FAX/MFC, call your Telephone Company to check the line. No Dial Tone on the Handset Press Hook -OR-Press Speaker Phone -OR-Lift the handset. If you hear no dial tone, check telephone line cord connections at the FAX/MFC and wall jack. Check that the handset is connected to the FAX/MFC's handset jack. Test the wall jack with another single line telephone. If no dial tone on the wall outlet, call your Telephone Company. The Caller ID does not display after the Call Waiting Signal The Caller ID signal is sent ten seconds after the Call Waiting Signal and speaking may interfer with it. When you hear the Call Waiting signal, ask the other party to hold while you answer the call. Then stop speaking until you see the Caller ID on the LCD.

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118
CHAPTER
FOURTEEN
If You Are Having Difficulty with Your FAX/MFC
If you think there is a problem with your FAX/MFC, make a copy first. If
the copy looks good, the problem is probably not your FAX/MFC. Check
the difficulties below and follow the troubleshooting tips.
Printing or Receiving Faxes
Condensed Print and Horizontal Streaks;
Top and Bottom of Sentences Cut Off
If your copy looks good, you probably had a bad connection, with static
or interference on the phone line. If the copy looks bad, clean the
scanner area. If there is still a problem, call Brother Customer Service
at 1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada).
Vertical Black Lines When Receiving
The sender’s scanner may be dirty. Ask the sender to make a copy to see
if the problem is with the sending machine. Try receiving from another
fax machine. If the problem continues, call Brother Customer Service at
1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada).
Phone Line or Connections
FAX/MFC Does Not Answer When Called
Make sure the FAX/MFC is in the correct receiving mode for your setup
(either FAX, FAX/TEL or MSG CTR). Check for dial tone. If possible,
call your FAX/MFC to hear it answer. If there is still no answer, check
the telephone line cord connection. Connect a standard telephone handset
to the FAX/MFC telephone jack. If there is no ringing when you call your
FAX/MFC, call your Telephone Company to check the line.
No Dial Tone on the Handset
Press
Hook
—
OR
—Press
Speaker Phone
—
OR
—Lift the handset. If you hear
no dial tone, check telephone line cord connections at the FAX/MFC and
wall jack. Check that the handset is connected to the FAX/MFC’s handset
jack. Test the wall jack with another single line telephone. If no dial tone
on the wall outlet, call your Telephone Company.
The Caller ID does not display after the Call Waiting Signal
The Caller ID signal is sent ten seconds after the Call Waiting Signal
and speaking may interfer with it. When you hear the Call Waiting
signal, ask the other party to hold while you answer the call. Then stop
speaking until you see the Caller ID on the LCD.