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Feature, Description, Configuration Reference, Cisco Unified IP Phones

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Telephony Features Available for the Cisco Unified IP Phone Chapter 5 Configuring Features, Templates, Services, and Users Note Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information about service parameters and the functions that they control, refer to Cisco Unified Communications Manager Administration Guide. Table 5-1 Telephony Features for the Cisco Unified IP Phone Feature Description Configuration Reference Abbreviated dialing Allows users to speed dial a phone number by entering an assigned index code (1-99) on the phone keypad. Users assign index codes from the User Options web pages. For more information, refer to: • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter. Anonymous Call Block Allows a user to reject calls from anonymous (SIP phones only) callers. Refer to the Cisco Unified Communications Manager Administration Guide, "SIP Profile Configuration" chapter. Message Waiting Defines directory numbers for message-waiting on and message-waiting off indicator. A directly connected voice-messaging system uses the specified directory number to set or to clear a message-waiting indication for a particular Cisco Unified IP Phone. For more information, refer to: • Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter. Audible Message Waiting Indicator (AMWI) A stutter tone from the handset, headset, or For more information, refer to Cisco Unified speakerphone indicates that a user has one or more Communications Manager System Guide, new voice messages on a line. "Cisco Unified IP Phones" chapter. Note The stutter tone is line-specific. You hear it only when using the line with the waiting messages. Auto Answer Connects incoming calls automatically after a ring or two. Auto Answer works with either the speakerphone or the headset. For more information, refer to Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter. Auto-pickup Allows a user to use one-touch, pickup functionality for call pickup, group call pickup, and other group call pickup. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Group" chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 5-2 OL-14625-01

Section	Page
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1	1
Contents	5
Preface	11
An Overview of the Cisco Unified IP Phone	15
Understanding the Cisco Unified IP Phone 7962G and 7942G	16
What Networking Protocols are Used?	18
What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?	21
Feature Overview	21
Configuring Telephony Features	22
Configuring Network Parameters Using the Cisco Unified IP Phone	22
Providing Users with Feature Information	22
Understanding Security Features for Cisco Unified IP Phones	22
Overview of Supported Security Features	24
Understanding Security Profiles	26
Identifying Encrypted and Authenticated Phone Calls	27
Supporting 802.1X Authentication on Cisco Unified IP Phones	29
Security Restrictions	30
Overview of Configuring and Installing Cisco Unified IP Phones	31
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	31
Installing Cisco Unified IP Phones	34
Preparing to Install the Cisco Unified IP Phone on Your Network	37
Understanding Interactions with Other Cisco Unified IP Telephony Products	37
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	38
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	38
Providing Power to the Cisco Unified IP Phone	39
Power Guidelines	40
Power Outage	40
Obtaining Additional Information about Power	41
Understanding Phone Configuration Files	41
Understanding the Phone Startup Process	43
Adding Phones to the Cisco Unified Communications Manager Database	44
Adding Phones with Auto-Registration	45
Adding Phones with Auto-Registration and TAPS	46
Adding Phones with Cisco Unified Communications Manager Administration	47
Adding Phones with BAT	47
Using Cisco Unified IP Phones with Different Protocols	47
Converting a New Phone from SCCP to SIP	48
Converting an In-Use Phone from SCCP to SIP	48
Converting an In-Use Phone from SIP to SCCP	48
Deploying a Phone in an SCCP and SIP Environment	49
Determining the MAC Address for a Cisco Unified IP Phone	49
Setting Up the Cisco Unified IP Phone	51
Before You Begin	51
Network Requirements	51
Cisco Unified Communications Manager Configuration	52
Safety	52
Understanding the Cisco Unified IP Phone 7962G and 7942G Components	53
Network and Access Ports	53
Handset	54
Speakerphone	54
Headset	54
Installing the Cisco Unified IP Phone	56
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	59
Adjusting the Placement of the Cisco Unified IP Phone	60
Adjusting Cisco Unified IP Phone Placement on the Desktop	60
Securing the Phone with a Cable Lock	60
Mounting the Phone to the Wall	61
Verifying the Phone Startup Process	62
Configuring Startup Network Settings	63
Configuring Security on the Cisco Unified IP Phone	64
Configuring Settings on the Cisco Unified IP Phone	67
Configuration Menus on the Cisco Unified IP Phone	67
Displaying a Configuration Menu	68
Unlocking and Locking Options	69
Editing Values	69
Overview of Options Configurable from a Phone	70
Network Configuration Menu	71
Device Configuration Menu	76
CallManager Configuration Menu	76
SIP Configuration Menu (SIP Phones Only)	77
Call Preferences Menu	80
HTTP Configuration Menu	81
Locale Configuration Menu	82
UI Configuration Menu	83
Media Configuration Menu	84
Ethernet Configuration Menu	87
Security Configuration Menu	87
QoS Configuration Menu	88
Network Configuration Menu	89
Security Configuration Menu	92
CTL File Screen	93
Trust List Menu	95
802.1X Authentication and Status	95
Configuring Features, Templates, Services, and Users	99
Telephony Features Available for the Cisco Unified IP Phone	99
Configuring Corporate and Personal Directories	110
Configuring Corporate Directories	111
Configuring Personal Directory	111
Modifying Phone Button Templates	111
Configuring Softkey Templates	112
Setting Up Services	112
Adding Users to Cisco Unified Communications Manager	113
Managing the User Options Web Pages	113
Giving Users Access to the User Options Web Pages	114
Specifying Options that Appear on the User Options Web Pages	114
Customizing the Cisco Unified IP Phone	115
Customizing and Modifying Configuration Files	115
Creating Custom Phone Rings	116
Ringlist.xml File Format Requirements	116
PCM File Requirements for Custom Ring Types	117
Configuring a Custom Phone Ring	117
Creating Custom Background Images	117
List.xml File Format Requirements	118
PNG File Requirements for Custom Background Images	118
Configuring a Custom Background Image	119
Configuring Wideband Codec	120
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	121
Model Information Screen	122
Status Menu	122
Status Messages Screen	123
Network Statistics Screen	129
Firmware Versions Screen	130
Expansion Module Status Screen (SCCP Phones Only)	131
Call Statistics Screen	132
Monitoring the Cisco Unified IP Phone Remotely	135
Accessing the Web Page for a Phone	136
Disabling and Enabling Web Page Access	137
Device Information	138
Network Configuration	139
Network Statistics	143
Device Logs	145
Streaming Statistics	145
Troubleshooting and Maintenance	149
Resolving Startup Problems	150
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	150
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	151
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	154
Cisco Unified IP Phone Resets Unexpectedly	154
Verifying the Physical Connection	154
Identifying Intermittent Network Outages	155
Verifying DHCP Settings	155
Checking Static IP Address Settings	155
Verifying the Voice VLAN Configuration	155
Verifying that the Phones Have Not Been Intentionally Reset	155
Eliminating DNS or Other Connectivity Errors	156
Checking Power Connection	156
Troubleshooting Cisco Unified IP Phone Security	157
General Troubleshooting Tips	158
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	161
Resetting or Restoring the Cisco Unified IP Phone	161
Performing a Basic Reset	162
Performing a Factory Reset	162
Using the Quality Report Tool	163
Monitoring the Voice Quality of Calls	163
Using Voice Quality Metrics	164
Troubleshooting Tips	165
Where to Go for More Troubleshooting Information	165
Cleaning the Cisco Unified IP Phone	166
Providing Information to Users Via a Website	167
How Users Obtain Support for the Cisco Unified IP Phone	167
Giving Users Access to the User Options Web Pages	167
How Users Access the Online Help System on the Cisco Unified IP Phone	168
How Users Get Copies of Cisco Unified IP Phone Manuals	168
How Users Subscribe to Services and Configure Phone Features	168
How Users Access a Voice Messaging System	169
How Users Configure Personal Directory Entries	169
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	170
Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G	173
Supporting International Users	177
Adding Language Overlays to Phone Buttons	177
Installing the Cisco Unified Communications Manager Locale Installer	177
Technical Specifications	179
Physical and Operating Environment Specifications	179
Cable Specifications	180
Network and Access Port Pinouts	180

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5-2

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1

OL-14625-01

Chapter 5

Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Note

Cisco Unified Communications Manager Administration also provides several service parameters that

you can use to configure various telephony functions. For more information about service parameters

and the functions that they control, refer to

Cisco Unified Communications Manager Administration

Guide

Table 5-1

Telephony Features for the Cisco Unified IP Phone

Feature

Description

Configuration Reference

Abbreviated dialing

Allows users to speed dial a phone number by

entering an assigned index code (1-99) on the

phone keypad.

Users assign index codes from the User Options

web pages.

For more information, refer to:

•

Cisco Unified Communications Manager

Administration Guide, “

Cisco Unified IP

Phone Configuration” chapter.

•

Cisco Unified Communications Manager

System Guide, “

Cisco Unified IP Phone”

chapter.

Anonymous Call Block

(SIP phones only)

Allows a user to reject calls from anonymous

callers.

Refer to the

Cisco Unified Communications

Manager Administration Guide,

“SIP Profile

Configuration” chapter.

Message Waiting

Defines directory numbers for message-waiting on

and message-waiting off indicator. A directly

connected voice-messaging system uses the

specified directory number to set or to clear a

message-waiting indication for a particular Cisco

Unified IP Phone.

For more information, refer to:

•

Cisco Unified Communications Manager

Administration Guide, “

Message Waiting

Configuration” chapter.

•

Cisco Unified Communications Manager

System Guide, “

Voice Mail Connectivity

to Cisco Unified Communications

Manager” chapter.

Audible Message

Waiting Indicator

(AMWI)

A stutter tone from the handset, headset, or

speakerphone indicates that a user has one or more

new voice messages on a line.

Note

The stutter tone is line-specific. You hear it

only when using the line with the waiting

messages.

For more information, refer to

Cisco Unified

Communications Manager System Guide,

“

Cisco Unified IP Phones” chapter.

Auto Answer

Connects incoming calls automatically after a ring

or two.

Auto Answer works with either the speakerphone

or the headset.

For more information, refer to

Cisco Unified

Communications Manager Administration

Guide, “

Directory Number Configuration”

chapter.

Auto-pickup

Allows a user to use one-touch, pickup

functionality for call pickup, group call pickup,

and other group call pickup.

For more information, refer to the

Cisco

Unified Communications Manager Features

and Services Guide, “

Call Pickup Group”

chapter.