Cisco 7962G Administration Guide - Page 129

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action TFTP timeout TFTP server did not respond. • Network is busy-The errors should resolve themselves when the network load reduces. • No network connectivity between the TFTP server and the phone-Verify the network connections. • TFTP server is down-Check configuration of TFTP server. Timed Out Supplicant attempted 802.1X transaction Authentication typically times out if 802.1X is not but timed out to due the absence of an configured on the switch. authenticator. Version error The name of the phone load file is incorrect. Make sure that the phone load file has the correct name. XmlDefault.cnf.xml, or Name of the configuration file. .cnf.xml corresponding to the phone device name None. This is an informational message indicating the name of the configuration file for the phone. Network Statistics Screen The Network Statistics screen displays information about the phone and network performance. Table 7-3 describes the information that appears in this screen. To display the Network Statistics screen, follow these steps: Procedure Step 1 Step 2 Step 3 Press the Settings button. Select Status. Select Status > Network Statistics. To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey. To exit the Network Statistics screen, press the Exit softkey. Table 7-3 Network Statistics Message Information Item Rx Frames Tx Frames Rx Broadcasts Description Number of packets received by the phone Number of packets sent by the phone Number of broadcast packets received by the phone OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 7-9