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Features, Cisco Unified IP Phones 7962G, 7942G, For More Information, Table B-1

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Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G Table B-1 Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued) Cisco Unified IP Phones 7962G, 7942G Features SCCP SIP For More Information Calling Features Call Back Supported Supported "Basic Call Handling-Placing a Call: Additional Options" Call Forward All Supported Supported "Basic Call Handling-Forwarding Calls to Another Number" Call Forward Busy Supported Supported "Basic Call Handling-Forwarding Calls to Another Number" Call Forward No Answer Supported Supported "Basic Call Handling-Forwarding Calls to Another Number" Call Park Supported Supported "Advanced Call Handling-Storing and Receiving Parked Calls" Call Pickup/Group Call Pickup Supported Supported "Advanced Call Handling-Picking Up a Redirected Call on Your Phone" Call Waiting Supported Supported "Basic Call Handling-Answering a Call" Caller ID Supported Supported "An Overview of Your Phone-Understanding Touch Screen Features" or "An Overview of Your Phone-Understanding Phone Screen Features" Client Matter Codes (CMC) Supported Not supported "Basic Call Handling-Placing a Call: Additional Options" Conference Supported Supported "Basic Call Handling-Making Conference Calls" Conference List Supported Supported "Basic Call Handling-Making Conference Calls" Computer Telephony Integration (CTI) Applications Supported Some support Users do not interact with this feature directly. It is (such as Call Park, configured on Cisco Unified Communications WMI) Manager Directed Call Park Supported Supported "Advanced Call Handling-Storing and Receiving Parked Calls" Do Not Disturb (DND) Supported Supported "Basic Call Handling-Using Do Not Disturb" Distinctive Ring Supported Supported "Using Phone Settings-Customizing Rings and Message Indicators" Extension Mobility Supported Supported "Advanced Call Handling-Using Cisco Extension Mobility" Fast Dial Service Supported Supported "Advanced Call Handling-Speed Dialing" Forced Authorization Codes Supported (FAC) Not supported "Basic Call Handling-Placing a Call: Additional Options" Help System Supported Supported "An Overview of Your Phone-Understanding Feature Buttons and Menus" Hold/Resume Supported Supported "Basic Call Handling-Using Hold and Resume" Hold Reversion Supported Supported "Basic Call Handling-Using Hold and Resume" Immediate Divert Supported Supported "Basic Call Handling-Answering a Call" Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 B-2 OL-14625-01

Section	Page
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1	1
Contents	5
Preface	11
An Overview of the Cisco Unified IP Phone	15
Understanding the Cisco Unified IP Phone 7962G and 7942G	16
What Networking Protocols are Used?	18
What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?	21
Feature Overview	21
Configuring Telephony Features	22
Configuring Network Parameters Using the Cisco Unified IP Phone	22
Providing Users with Feature Information	22
Understanding Security Features for Cisco Unified IP Phones	22
Overview of Supported Security Features	24
Understanding Security Profiles	26
Identifying Encrypted and Authenticated Phone Calls	27
Supporting 802.1X Authentication on Cisco Unified IP Phones	29
Security Restrictions	30
Overview of Configuring and Installing Cisco Unified IP Phones	31
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	31
Installing Cisco Unified IP Phones	34
Preparing to Install the Cisco Unified IP Phone on Your Network	37
Understanding Interactions with Other Cisco Unified IP Telephony Products	37
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	38
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	38
Providing Power to the Cisco Unified IP Phone	39
Power Guidelines	40
Power Outage	40
Obtaining Additional Information about Power	41
Understanding Phone Configuration Files	41
Understanding the Phone Startup Process	43
Adding Phones to the Cisco Unified Communications Manager Database	44
Adding Phones with Auto-Registration	45
Adding Phones with Auto-Registration and TAPS	46
Adding Phones with Cisco Unified Communications Manager Administration	47
Adding Phones with BAT	47
Using Cisco Unified IP Phones with Different Protocols	47
Converting a New Phone from SCCP to SIP	48
Converting an In-Use Phone from SCCP to SIP	48
Converting an In-Use Phone from SIP to SCCP	48
Deploying a Phone in an SCCP and SIP Environment	49
Determining the MAC Address for a Cisco Unified IP Phone	49
Setting Up the Cisco Unified IP Phone	51
Before You Begin	51
Network Requirements	51
Cisco Unified Communications Manager Configuration	52
Safety	52
Understanding the Cisco Unified IP Phone 7962G and 7942G Components	53
Network and Access Ports	53
Handset	54
Speakerphone	54
Headset	54
Installing the Cisco Unified IP Phone	56
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	59
Adjusting the Placement of the Cisco Unified IP Phone	60
Adjusting Cisco Unified IP Phone Placement on the Desktop	60
Securing the Phone with a Cable Lock	60
Mounting the Phone to the Wall	61
Verifying the Phone Startup Process	62
Configuring Startup Network Settings	63
Configuring Security on the Cisco Unified IP Phone	64
Configuring Settings on the Cisco Unified IP Phone	67
Configuration Menus on the Cisco Unified IP Phone	67
Displaying a Configuration Menu	68
Unlocking and Locking Options	69
Editing Values	69
Overview of Options Configurable from a Phone	70
Network Configuration Menu	71
Device Configuration Menu	76
CallManager Configuration Menu	76
SIP Configuration Menu (SIP Phones Only)	77
Call Preferences Menu	80
HTTP Configuration Menu	81
Locale Configuration Menu	82
UI Configuration Menu	83
Media Configuration Menu	84
Ethernet Configuration Menu	87
Security Configuration Menu	87
QoS Configuration Menu	88
Network Configuration Menu	89
Security Configuration Menu	92
CTL File Screen	93
Trust List Menu	95
802.1X Authentication and Status	95
Configuring Features, Templates, Services, and Users	99
Telephony Features Available for the Cisco Unified IP Phone	99
Configuring Corporate and Personal Directories	110
Configuring Corporate Directories	111
Configuring Personal Directory	111
Modifying Phone Button Templates	111
Configuring Softkey Templates	112
Setting Up Services	112
Adding Users to Cisco Unified Communications Manager	113
Managing the User Options Web Pages	113
Giving Users Access to the User Options Web Pages	114
Specifying Options that Appear on the User Options Web Pages	114
Customizing the Cisco Unified IP Phone	115
Customizing and Modifying Configuration Files	115
Creating Custom Phone Rings	116
Ringlist.xml File Format Requirements	116
PCM File Requirements for Custom Ring Types	117
Configuring a Custom Phone Ring	117
Creating Custom Background Images	117
List.xml File Format Requirements	118
PNG File Requirements for Custom Background Images	118
Configuring a Custom Background Image	119
Configuring Wideband Codec	120
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	121
Model Information Screen	122
Status Menu	122
Status Messages Screen	123
Network Statistics Screen	129
Firmware Versions Screen	130
Expansion Module Status Screen (SCCP Phones Only)	131
Call Statistics Screen	132
Monitoring the Cisco Unified IP Phone Remotely	135
Accessing the Web Page for a Phone	136
Disabling and Enabling Web Page Access	137
Device Information	138
Network Configuration	139
Network Statistics	143
Device Logs	145
Streaming Statistics	145
Troubleshooting and Maintenance	149
Resolving Startup Problems	150
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	150
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	151
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	154
Cisco Unified IP Phone Resets Unexpectedly	154
Verifying the Physical Connection	154
Identifying Intermittent Network Outages	155
Verifying DHCP Settings	155
Checking Static IP Address Settings	155
Verifying the Voice VLAN Configuration	155
Verifying that the Phones Have Not Been Intentionally Reset	155
Eliminating DNS or Other Connectivity Errors	156
Checking Power Connection	156
Troubleshooting Cisco Unified IP Phone Security	157
General Troubleshooting Tips	158
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	161
Resetting or Restoring the Cisco Unified IP Phone	161
Performing a Basic Reset	162
Performing a Factory Reset	162
Using the Quality Report Tool	163
Monitoring the Voice Quality of Calls	163
Using Voice Quality Metrics	164
Troubleshooting Tips	165
Where to Go for More Troubleshooting Information	165
Cleaning the Cisco Unified IP Phone	166
Providing Information to Users Via a Website	167
How Users Obtain Support for the Cisco Unified IP Phone	167
Giving Users Access to the User Options Web Pages	167
How Users Access the Online Help System on the Cisco Unified IP Phone	168
How Users Get Copies of Cisco Unified IP Phone Manuals	168
How Users Subscribe to Services and Configure Phone Features	168
How Users Access a Voice Messaging System	169
How Users Configure Personal Directory Entries	169
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	170
Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G	173
Supporting International Users	177
Adding Language Overlays to Phone Buttons	177
Installing the Cisco Unified Communications Manager Locale Installer	177
Technical Specifications	179
Physical and Operating Environment Specifications	179
Cable Specifications	180
Network and Access Port Pinouts	180

Match case Limit results 1 per page

B-2

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1

OL-14625-01

Appendix B

Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G

Call Back

Supported

“Basic Call Handling—Placing a Call: Additional

Options”

Call Forward All

Supported

“Basic Call Handling—Forwarding Calls to

Another Number”

Call Forward Busy

Supported

“Basic Call Handling—Forwarding Calls to

Another Number”

Call Forward No Answer

Supported

“Basic Call Handling—Forwarding Calls to

Another Number”

Call Park

Supported

“Advanced Call Handling—Storing and Receiving

Parked Calls”

Call Pickup/Group Call

Pickup

Supported

“Advanced Call Handling—Picking Up a

Redirected Call on Your Phone”

Call Waiting

Supported

“Basic Call Handling—Answering a Call”

Caller ID

Supported

“An Overview of Your Phone—Understanding

Touch Screen Features” or “An Overview of Your

Phone—Understanding Phone Screen Features”

Client Matter Codes (CMC)

Supported

Not supported

“Basic Call Handling—Placing a Call: Additional

Options”

Conference

Supported

“Basic Call Handling—Making Conference Calls”

Conference List

Supported

“Basic Call Handling—Making Conference Calls”

Computer Telephony

Integration (CTI)

Applications

Supported

Some support

(such as Call Park,

WMI)

Users do not interact with this feature directly. It is

configured on Cisco Unified Communications

Manager

Directed Call Park

Supported

“Advanced Call Handling—Storing and Receiving

Parked Calls”

Do Not Disturb (DND)

Supported

“Basic Call Handling—Using Do Not Disturb”

Distinctive Ring

Supported

“Using Phone Settings—Customizing Rings and

Message Indicators”

Extension Mobility

Supported

“Advanced Call Handling—Using Cisco Extension

Mobility”

Fast Dial Service

Supported

“Advanced Call Handling—Speed Dialing”

Forced Authorization Codes

(FAC)

Supported

Not supported

“Basic Call Handling—Placing a Call: Additional

Options”

Help System

Supported

“An Overview of Your Phone—Understanding

Feature Buttons and Menus”

Hold/Resume

Supported

“Basic Call Handling—Using Hold and Resume”

Hold Reversion

Supported

“Basic Call Handling—Using Hold and Resume”

Immediate Divert

Supported

“Basic Call Handling—Answering a Call”

Table B-1

Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol (continued)

Features

Cisco Unified IP Phones 7962G, 7942G

For More Information

SCCP

SIP

Calling Features