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Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer, Finish, Start &gt

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How Users Configure Personal Directory Entries Appendix A Providing Information to Users Via a Website Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer Use this tool to synchronize data stored in your Microsoft Windows, Microsoft Outlook, or Microsoft Outlook Express address book(s) with the Cisco Unified Communications Manager directory and Personal Address Book service. Installing the Synchronizer Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Get the Cisco Unified IP Phone Address Book Synchronizer installer file from your system administrator. Double-click the TabSyncInstall.exe file provided by your system administrator. The Welcome to Cisco Unified IP Phone Address Book Synchronizer window appears. Click Next. The License Agreement window appears. Read the license agreement information, and click Yes to accept. The Choose Destination Location window appears. Choose the directory in which you want to install the application and click Next. The Start Copying Files window appears. Verify that you have chosen the correct directory, and click Next. The installation wizard installs the application to your computer. When the installation is complete, the InstallShield Wizard Complete window appears. Click Finish. To complete the process, you must next configure the Synchronizer. Configuring the Synchronizer Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Open the Cisco Unified IP Phone Address Book Synchronizer. If you accepted the default installation directory, you can open the application by choosing Start > Programs > Cisco > IP Phone Address Synchronizer. To configure user information, click the Password button. The Cisco Unified IP Phone User window appears. Enter the Cisco Unified IP Phone user name and password and click OK. To configure synchronization rules, click the Rules Options button. Choose the synchronization method that you want to use and click OK. To configure Cisco Unified Communications Manager information, click the CCM Server button. The Configure Cisco Unified Communications Manager Web Server window appears. Enter the IP address or host name of the Cisco Unified Communications Manager and click OK. If you do not have this information, contact your system administrator. Click the Password button. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 A-4 OL-14625-01

Section	Page
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1	1
Contents	5
Preface	11
An Overview of the Cisco Unified IP Phone	15
Understanding the Cisco Unified IP Phone 7962G and 7942G	16
What Networking Protocols are Used?	18
What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?	21
Feature Overview	21
Configuring Telephony Features	22
Configuring Network Parameters Using the Cisco Unified IP Phone	22
Providing Users with Feature Information	22
Understanding Security Features for Cisco Unified IP Phones	22
Overview of Supported Security Features	24
Understanding Security Profiles	26
Identifying Encrypted and Authenticated Phone Calls	27
Supporting 802.1X Authentication on Cisco Unified IP Phones	29
Security Restrictions	30
Overview of Configuring and Installing Cisco Unified IP Phones	31
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	31
Installing Cisco Unified IP Phones	34
Preparing to Install the Cisco Unified IP Phone on Your Network	37
Understanding Interactions with Other Cisco Unified IP Telephony Products	37
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	38
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	38
Providing Power to the Cisco Unified IP Phone	39
Power Guidelines	40
Power Outage	40
Obtaining Additional Information about Power	41
Understanding Phone Configuration Files	41
Understanding the Phone Startup Process	43
Adding Phones to the Cisco Unified Communications Manager Database	44
Adding Phones with Auto-Registration	45
Adding Phones with Auto-Registration and TAPS	46
Adding Phones with Cisco Unified Communications Manager Administration	47
Adding Phones with BAT	47
Using Cisco Unified IP Phones with Different Protocols	47
Converting a New Phone from SCCP to SIP	48
Converting an In-Use Phone from SCCP to SIP	48
Converting an In-Use Phone from SIP to SCCP	48
Deploying a Phone in an SCCP and SIP Environment	49
Determining the MAC Address for a Cisco Unified IP Phone	49
Setting Up the Cisco Unified IP Phone	51
Before You Begin	51
Network Requirements	51
Cisco Unified Communications Manager Configuration	52
Safety	52
Understanding the Cisco Unified IP Phone 7962G and 7942G Components	53
Network and Access Ports	53
Handset	54
Speakerphone	54
Headset	54
Installing the Cisco Unified IP Phone	56
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	59
Adjusting the Placement of the Cisco Unified IP Phone	60
Adjusting Cisco Unified IP Phone Placement on the Desktop	60
Securing the Phone with a Cable Lock	60
Mounting the Phone to the Wall	61
Verifying the Phone Startup Process	62
Configuring Startup Network Settings	63
Configuring Security on the Cisco Unified IP Phone	64
Configuring Settings on the Cisco Unified IP Phone	67
Configuration Menus on the Cisco Unified IP Phone	67
Displaying a Configuration Menu	68
Unlocking and Locking Options	69
Editing Values	69
Overview of Options Configurable from a Phone	70
Network Configuration Menu	71
Device Configuration Menu	76
CallManager Configuration Menu	76
SIP Configuration Menu (SIP Phones Only)	77
Call Preferences Menu	80
HTTP Configuration Menu	81
Locale Configuration Menu	82
UI Configuration Menu	83
Media Configuration Menu	84
Ethernet Configuration Menu	87
Security Configuration Menu	87
QoS Configuration Menu	88
Network Configuration Menu	89
Security Configuration Menu	92
CTL File Screen	93
Trust List Menu	95
802.1X Authentication and Status	95
Configuring Features, Templates, Services, and Users	99
Telephony Features Available for the Cisco Unified IP Phone	99
Configuring Corporate and Personal Directories	110
Configuring Corporate Directories	111
Configuring Personal Directory	111
Modifying Phone Button Templates	111
Configuring Softkey Templates	112
Setting Up Services	112
Adding Users to Cisco Unified Communications Manager	113
Managing the User Options Web Pages	113
Giving Users Access to the User Options Web Pages	114
Specifying Options that Appear on the User Options Web Pages	114
Customizing the Cisco Unified IP Phone	115
Customizing and Modifying Configuration Files	115
Creating Custom Phone Rings	116
Ringlist.xml File Format Requirements	116
PCM File Requirements for Custom Ring Types	117
Configuring a Custom Phone Ring	117
Creating Custom Background Images	117
List.xml File Format Requirements	118
PNG File Requirements for Custom Background Images	118
Configuring a Custom Background Image	119
Configuring Wideband Codec	120
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	121
Model Information Screen	122
Status Menu	122
Status Messages Screen	123
Network Statistics Screen	129
Firmware Versions Screen	130
Expansion Module Status Screen (SCCP Phones Only)	131
Call Statistics Screen	132
Monitoring the Cisco Unified IP Phone Remotely	135
Accessing the Web Page for a Phone	136
Disabling and Enabling Web Page Access	137
Device Information	138
Network Configuration	139
Network Statistics	143
Device Logs	145
Streaming Statistics	145
Troubleshooting and Maintenance	149
Resolving Startup Problems	150
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	150
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	151
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	154
Cisco Unified IP Phone Resets Unexpectedly	154
Verifying the Physical Connection	154
Identifying Intermittent Network Outages	155
Verifying DHCP Settings	155
Checking Static IP Address Settings	155
Verifying the Voice VLAN Configuration	155
Verifying that the Phones Have Not Been Intentionally Reset	155
Eliminating DNS or Other Connectivity Errors	156
Checking Power Connection	156
Troubleshooting Cisco Unified IP Phone Security	157
General Troubleshooting Tips	158
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	161
Resetting or Restoring the Cisco Unified IP Phone	161
Performing a Basic Reset	162
Performing a Factory Reset	162
Using the Quality Report Tool	163
Monitoring the Voice Quality of Calls	163
Using Voice Quality Metrics	164
Troubleshooting Tips	165
Where to Go for More Troubleshooting Information	165
Cleaning the Cisco Unified IP Phone	166
Providing Information to Users Via a Website	167
How Users Obtain Support for the Cisco Unified IP Phone	167
Giving Users Access to the User Options Web Pages	167
How Users Access the Online Help System on the Cisco Unified IP Phone	168
How Users Get Copies of Cisco Unified IP Phone Manuals	168
How Users Subscribe to Services and Configure Phone Features	168
How Users Access a Voice Messaging System	169
How Users Configure Personal Directory Entries	169
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	170
Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G	173
Supporting International Users	177
Adding Language Overlays to Phone Buttons	177
Installing the Cisco Unified Communications Manager Locale Installer	177
Technical Specifications	179
Physical and Operating Environment Specifications	179
Cable Specifications	180
Network and Access Port Pinouts	180

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A-4

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1

OL-14625-01

Appendix A

Providing Information to Users Via a Website

How Users Configure Personal Directory Entries

Installing and Configuring the Cisco Unified IP Phone Address Book

Synchronizer

Use this tool to synchronize data stored in your Microsoft Windows, Microsoft Outlook, or Microsoft

Outlook Express address book(s) with the Cisco Unified Communications Manager directory and

Personal Address Book service.

Installing the Synchronizer

Step 1

Get the Cisco Unified IP Phone Address Book Synchronizer installer file from your system

administrator.

Step 2

Double-click the TabSyncInstall.exe file provided by your system administrator.

The Welcome to Cisco Unified IP Phone Address Book Synchronizer window appears.

Step 3

Click

The License Agreement window appears.

Step 4

Read the license agreement information, and click

Yes

to accept.

The Choose Destination Location window appears.

Step 5

Choose the directory in which you want to install the application and click

The Start Copying Files window appears.

Step 6

Verify that you have chosen the correct directory, and click

The installation wizard installs the application to your computer. When the installation is complete, the

InstallShield Wizard Complete window appears.

Step 7

Click

Finish

Step 8

To complete the process, you must next configure the Synchronizer.

Configuring the Synchronizer

Step 1

Open the Cisco Unified IP Phone Address Book Synchronizer.

If you accepted the default installation directory, you can open the application by choosing

Start >

Programs > Cisco > IP Phone Address Synchronizer

Step 2

To configure user information, click the

Password

button.

The Cisco Unified IP Phone User window appears.

Step 3

Enter the Cisco Unified IP Phone user name and password and click

Step 4

To configure synchronization rules, click the

Rules Options

button.

Step 5

Choose the synchronization method that you want to use and click

Step 6

To configure Cisco Unified Communications Manager information, click the

CCM Server

button.

The Configure Cisco Unified Communications Manager Web Server window appears.

Step 7

Enter the IP address or host name of the Cisco Unified Communications Manager and click

If you do not have this information, contact your system administrator.

Step 8

Click the

Password

button.