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Option, Description, To Change, Name of the Domain Name System DNS domain

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Network Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-2 Network Configuration Menu Options (continued) Option MAC Address Host Name Domain Name IP Address Subnet Mask TFTP Server 1 Description To Change Unique Media Access Control (MAC) address of the Display only-cannot configure. phone. Unique host name that the DHCP server assigned to Display only-cannot configure. the phone. Name of the Domain Name System (DNS) domain in 1. Unlock network configuration options. which the phone resides. 2. Set the DHCP Enabled option to No. 3. Scroll to the Domain Name option, press the Edit softkey, and then enter a new domain name. 4. Press the Validate softkey and then press the Save softkey. Internet Protocol (IP) address of the phone. 1. Unlock network configuration options. If you assign an IP address with this option, you must 2. Set the DHCP Enabled option to No. also assign a subnet mask and default router. See the 3. Scroll to the IP Address option, press Subnet Mask and Default Router options in this table. the Edit softkey, and then enter a new IP Address. 4. Press the Validate softkey and then press the Save softkey. Subnet mask used by the phone. 1. Unlock network configuration options. 2. Set the DHCP Enabled option to No. 3. Scroll to the Subnet Mask option, press the Edit softkey, and then enter a new subnet mask. 4. Press the Validate softkey and then press the Save softkey. Primary Trivial File Transfer Protocol (TFTP) server used by the phone. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option. If you set the Alternate TFTP option to yes, you must enter a non-zero value for the TFTP Server 1 option. If neither the primary TFTP server nor the backup TFTP server is listed in the CTL file on the phone, you must unlock the CTL file before you can save changes to the TFTP Server 1 option. In this case, the phone will delete the CTL file when you save changes to the TFTP Server 1 option. 1. Unlock the CTL file, if necessary. 2. If DHCP is enabled, set the Alternate TFTP option to Yes. 3. Scroll to the TFTP Server 1 option, press the Edit softkey, and then enter a new TFTP server IP address. 4. Press the Validate softkey, and then press the Save softkey. For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see the "Security Configuration Menu" section on page 4-21. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 4-6 OL-14625-01

Section	Page
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1	1
Contents	5
Preface	11
An Overview of the Cisco Unified IP Phone	15
Understanding the Cisco Unified IP Phone 7962G and 7942G	16
What Networking Protocols are Used?	18
What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?	21
Feature Overview	21
Configuring Telephony Features	22
Configuring Network Parameters Using the Cisco Unified IP Phone	22
Providing Users with Feature Information	22
Understanding Security Features for Cisco Unified IP Phones	22
Overview of Supported Security Features	24
Understanding Security Profiles	26
Identifying Encrypted and Authenticated Phone Calls	27
Supporting 802.1X Authentication on Cisco Unified IP Phones	29
Security Restrictions	30
Overview of Configuring and Installing Cisco Unified IP Phones	31
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	31
Installing Cisco Unified IP Phones	34
Preparing to Install the Cisco Unified IP Phone on Your Network	37
Understanding Interactions with Other Cisco Unified IP Telephony Products	37
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	38
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	38
Providing Power to the Cisco Unified IP Phone	39
Power Guidelines	40
Power Outage	40
Obtaining Additional Information about Power	41
Understanding Phone Configuration Files	41
Understanding the Phone Startup Process	43
Adding Phones to the Cisco Unified Communications Manager Database	44
Adding Phones with Auto-Registration	45
Adding Phones with Auto-Registration and TAPS	46
Adding Phones with Cisco Unified Communications Manager Administration	47
Adding Phones with BAT	47
Using Cisco Unified IP Phones with Different Protocols	47
Converting a New Phone from SCCP to SIP	48
Converting an In-Use Phone from SCCP to SIP	48
Converting an In-Use Phone from SIP to SCCP	48
Deploying a Phone in an SCCP and SIP Environment	49
Determining the MAC Address for a Cisco Unified IP Phone	49
Setting Up the Cisco Unified IP Phone	51
Before You Begin	51
Network Requirements	51
Cisco Unified Communications Manager Configuration	52
Safety	52
Understanding the Cisco Unified IP Phone 7962G and 7942G Components	53
Network and Access Ports	53
Handset	54
Speakerphone	54
Headset	54
Installing the Cisco Unified IP Phone	56
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	59
Adjusting the Placement of the Cisco Unified IP Phone	60
Adjusting Cisco Unified IP Phone Placement on the Desktop	60
Securing the Phone with a Cable Lock	60
Mounting the Phone to the Wall	61
Verifying the Phone Startup Process	62
Configuring Startup Network Settings	63
Configuring Security on the Cisco Unified IP Phone	64
Configuring Settings on the Cisco Unified IP Phone	67
Configuration Menus on the Cisco Unified IP Phone	67
Displaying a Configuration Menu	68
Unlocking and Locking Options	69
Editing Values	69
Overview of Options Configurable from a Phone	70
Network Configuration Menu	71
Device Configuration Menu	76
CallManager Configuration Menu	76
SIP Configuration Menu (SIP Phones Only)	77
Call Preferences Menu	80
HTTP Configuration Menu	81
Locale Configuration Menu	82
UI Configuration Menu	83
Media Configuration Menu	84
Ethernet Configuration Menu	87
Security Configuration Menu	87
QoS Configuration Menu	88
Network Configuration Menu	89
Security Configuration Menu	92
CTL File Screen	93
Trust List Menu	95
802.1X Authentication and Status	95
Configuring Features, Templates, Services, and Users	99
Telephony Features Available for the Cisco Unified IP Phone	99
Configuring Corporate and Personal Directories	110
Configuring Corporate Directories	111
Configuring Personal Directory	111
Modifying Phone Button Templates	111
Configuring Softkey Templates	112
Setting Up Services	112
Adding Users to Cisco Unified Communications Manager	113
Managing the User Options Web Pages	113
Giving Users Access to the User Options Web Pages	114
Specifying Options that Appear on the User Options Web Pages	114
Customizing the Cisco Unified IP Phone	115
Customizing and Modifying Configuration Files	115
Creating Custom Phone Rings	116
Ringlist.xml File Format Requirements	116
PCM File Requirements for Custom Ring Types	117
Configuring a Custom Phone Ring	117
Creating Custom Background Images	117
List.xml File Format Requirements	118
PNG File Requirements for Custom Background Images	118
Configuring a Custom Background Image	119
Configuring Wideband Codec	120
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	121
Model Information Screen	122
Status Menu	122
Status Messages Screen	123
Network Statistics Screen	129
Firmware Versions Screen	130
Expansion Module Status Screen (SCCP Phones Only)	131
Call Statistics Screen	132
Monitoring the Cisco Unified IP Phone Remotely	135
Accessing the Web Page for a Phone	136
Disabling and Enabling Web Page Access	137
Device Information	138
Network Configuration	139
Network Statistics	143
Device Logs	145
Streaming Statistics	145
Troubleshooting and Maintenance	149
Resolving Startup Problems	150
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	150
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	151
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	154
Cisco Unified IP Phone Resets Unexpectedly	154
Verifying the Physical Connection	154
Identifying Intermittent Network Outages	155
Verifying DHCP Settings	155
Checking Static IP Address Settings	155
Verifying the Voice VLAN Configuration	155
Verifying that the Phones Have Not Been Intentionally Reset	155
Eliminating DNS or Other Connectivity Errors	156
Checking Power Connection	156
Troubleshooting Cisco Unified IP Phone Security	157
General Troubleshooting Tips	158
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	161
Resetting or Restoring the Cisco Unified IP Phone	161
Performing a Basic Reset	162
Performing a Factory Reset	162
Using the Quality Report Tool	163
Monitoring the Voice Quality of Calls	163
Using Voice Quality Metrics	164
Troubleshooting Tips	165
Where to Go for More Troubleshooting Information	165
Cleaning the Cisco Unified IP Phone	166
Providing Information to Users Via a Website	167
How Users Obtain Support for the Cisco Unified IP Phone	167
Giving Users Access to the User Options Web Pages	167
How Users Access the Online Help System on the Cisco Unified IP Phone	168
How Users Get Copies of Cisco Unified IP Phone Manuals	168
How Users Subscribe to Services and Configure Phone Features	168
How Users Access a Voice Messaging System	169
How Users Configure Personal Directory Entries	169
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	170
Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G	173
Supporting International Users	177
Adding Language Overlays to Phone Buttons	177
Installing the Cisco Unified Communications Manager Locale Installer	177
Technical Specifications	179
Physical and Operating Environment Specifications	179
Cable Specifications	180
Network and Access Port Pinouts	180

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Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1

OL-14625-01

Chapter 4

Configuring Settings on the Cisco Unified IP Phone

Network Configuration Menu

MAC Address

Unique Media Access Control (MAC) address of the

phone.

Display only—cannot configure.

Host Name

Unique host name that the DHCP server assigned to

the phone.

Display only—cannot configure.

Domain Name

Name of the Domain Name System (DNS) domain in

which the phone resides.

Unlock network configuration options.

Set the DHCP Enabled option to No.

Scroll to the Domain Name option,

press the

Edit

softkey, and then enter a

new domain name.

Press the

Validate

softkey and then

press the

Save

softkey.

IP Address

Internet Protocol (IP) address of the phone.

If you assign an IP address with this option, you must

also assign a subnet mask and default router. See the

Subnet Mask and Default Router options in this table.

Unlock network configuration options.

Set the DHCP Enabled option to No.

Scroll to the IP Address option, press

the

Edit

softkey, and then enter a new

IP Address.

Press the

Validate

softkey and then

press the

Save

softkey.

Subnet Mask

Subnet mask used by the phone.

Unlock network configuration options.

Set the DHCP Enabled option to No.

Scroll to the Subnet Mask option, press

the

Edit

softkey, and then enter a new

subnet mask.

Press the

Validate

softkey and then

press the

Save

softkey.

TFTP Server 1

Primary Trivial File Transfer Protocol (TFTP) server

used by the phone. If you are not using DHCP in your

network and you want to change this server, you must

use the TFTP Server 1 option.

If you set the Alternate TFTP option to yes, you must

enter a non-zero value for the TFTP Server 1 option.

If neither the primary TFTP server nor the backup

TFTP server is listed in the CTL file on the phone, you

must unlock the CTL file before you can save changes

to the TFTP Server 1 option. In this case, the phone

will delete the CTL file when you save changes to the

TFTP Server 1 option.

For information about the CTL file, refer to

Cisco

Unified Communications Manager Security Guide

For information about unlocking the CTL file, see the

“Security Configuration Menu” section on page 4-21

Unlock the CTL file, if necessary.

If DHCP is enabled, set the Alternate

TFTP option to Yes.

Scroll to the TFTP Server 1 option,

press the

Edit

softkey, and then enter a

new TFTP server IP address.

Press the

Validate

softkey, and then

press the

Save

softkey.

Table 4-2

Network Configuration Menu Options (continued)

Option

Description

To Change