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The phone obtains its Operational VLAN ID, Primary Domain Name System DNS server DNS - admin guide

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option TFTP Server 2 Default Router 1 Default Router 2 Default Router 3 Default Router 4 Default Router 5 DNS Server 1 DNS Server 2 DNS Server 3 DNS Server 4 DNS Server 5 Operational VLAN ID Description To Change Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable. If neither the primary TFTP server nor the backup TFTP server is listed in the CTL file on the phone, you must unlock the CTL file before you can save changes to the TFTP Server 2 option. In this case, the phone will delete the CTL file when you save changes to the TFTP Server 2 option. For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see to the "Security Configuration Menu" section on page 4-21. 1. Unlock the CTL file, if necessary. 2. Unlock network configuration options. 3. Enter an IP address for the TFTP Server 1 option. 4. Scroll to the TFTP Server 2 option, press the Edit softkey, and then enter a new backup TFTP server IP address. 5. Press the Validate softkey, and then press the Save softkey. Default router used by the phone (Default Router 1) and optional backup routers (Default Router 2-5). 1. Unlock network configuration options. 2. Set the DHCP Enabled option to No. 3. Scroll to the appropriate Default Router option, press the Edit softkey, and then enter a new router IP address. 4. Press the Validate softkey. 5. Repeat Steps 3 and 4 as needed to assign backup routers. 6. Press the Save softkey. Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2-5) used by the phone. 1. Unlock network configuration options. 2. Set the DHCP Enabled option to No. 3. Scroll to the appropriate DNS Server option, press the Edit softkey, and then enter a new DNS server IP address. 4. Press the Validate softkey. 5. Repeat Steps 3 and 4 as needed to assign backup DNS servers. 6. Press the Save softkey. Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. If the phone has not received an auxiliary VLAN, this option indicates the Administrative VLAN. The phone obtains its Operational VLAN ID via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached. To assign a VLAN ID manually, use the Admin VLAN ID option. If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option is blank. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 4-7

Section	Page
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1	1
Contents	5
Preface	11
An Overview of the Cisco Unified IP Phone	15
Understanding the Cisco Unified IP Phone 7962G and 7942G	16
What Networking Protocols are Used?	18
What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?	21
Feature Overview	21
Configuring Telephony Features	22
Configuring Network Parameters Using the Cisco Unified IP Phone	22
Providing Users with Feature Information	22
Understanding Security Features for Cisco Unified IP Phones	22
Overview of Supported Security Features	24
Understanding Security Profiles	26
Identifying Encrypted and Authenticated Phone Calls	27
Supporting 802.1X Authentication on Cisco Unified IP Phones	29
Security Restrictions	30
Overview of Configuring and Installing Cisco Unified IP Phones	31
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	31
Installing Cisco Unified IP Phones	34
Preparing to Install the Cisco Unified IP Phone on Your Network	37
Understanding Interactions with Other Cisco Unified IP Telephony Products	37
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	38
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	38
Providing Power to the Cisco Unified IP Phone	39
Power Guidelines	40
Power Outage	40
Obtaining Additional Information about Power	41
Understanding Phone Configuration Files	41
Understanding the Phone Startup Process	43
Adding Phones to the Cisco Unified Communications Manager Database	44
Adding Phones with Auto-Registration	45
Adding Phones with Auto-Registration and TAPS	46
Adding Phones with Cisco Unified Communications Manager Administration	47
Adding Phones with BAT	47
Using Cisco Unified IP Phones with Different Protocols	47
Converting a New Phone from SCCP to SIP	48
Converting an In-Use Phone from SCCP to SIP	48
Converting an In-Use Phone from SIP to SCCP	48
Deploying a Phone in an SCCP and SIP Environment	49
Determining the MAC Address for a Cisco Unified IP Phone	49
Setting Up the Cisco Unified IP Phone	51
Before You Begin	51
Network Requirements	51
Cisco Unified Communications Manager Configuration	52
Safety	52
Understanding the Cisco Unified IP Phone 7962G and 7942G Components	53
Network and Access Ports	53
Handset	54
Speakerphone	54
Headset	54
Installing the Cisco Unified IP Phone	56
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	59
Adjusting the Placement of the Cisco Unified IP Phone	60
Adjusting Cisco Unified IP Phone Placement on the Desktop	60
Securing the Phone with a Cable Lock	60
Mounting the Phone to the Wall	61
Verifying the Phone Startup Process	62
Configuring Startup Network Settings	63
Configuring Security on the Cisco Unified IP Phone	64
Configuring Settings on the Cisco Unified IP Phone	67
Configuration Menus on the Cisco Unified IP Phone	67
Displaying a Configuration Menu	68
Unlocking and Locking Options	69
Editing Values	69
Overview of Options Configurable from a Phone	70
Network Configuration Menu	71
Device Configuration Menu	76
CallManager Configuration Menu	76
SIP Configuration Menu (SIP Phones Only)	77
Call Preferences Menu	80
HTTP Configuration Menu	81
Locale Configuration Menu	82
UI Configuration Menu	83
Media Configuration Menu	84
Ethernet Configuration Menu	87
Security Configuration Menu	87
QoS Configuration Menu	88
Network Configuration Menu	89
Security Configuration Menu	92
CTL File Screen	93
Trust List Menu	95
802.1X Authentication and Status	95
Configuring Features, Templates, Services, and Users	99
Telephony Features Available for the Cisco Unified IP Phone	99
Configuring Corporate and Personal Directories	110
Configuring Corporate Directories	111
Configuring Personal Directory	111
Modifying Phone Button Templates	111
Configuring Softkey Templates	112
Setting Up Services	112
Adding Users to Cisco Unified Communications Manager	113
Managing the User Options Web Pages	113
Giving Users Access to the User Options Web Pages	114
Specifying Options that Appear on the User Options Web Pages	114
Customizing the Cisco Unified IP Phone	115
Customizing and Modifying Configuration Files	115
Creating Custom Phone Rings	116
Ringlist.xml File Format Requirements	116
PCM File Requirements for Custom Ring Types	117
Configuring a Custom Phone Ring	117
Creating Custom Background Images	117
List.xml File Format Requirements	118
PNG File Requirements for Custom Background Images	118
Configuring a Custom Background Image	119
Configuring Wideband Codec	120
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	121
Model Information Screen	122
Status Menu	122
Status Messages Screen	123
Network Statistics Screen	129
Firmware Versions Screen	130
Expansion Module Status Screen (SCCP Phones Only)	131
Call Statistics Screen	132
Monitoring the Cisco Unified IP Phone Remotely	135
Accessing the Web Page for a Phone	136
Disabling and Enabling Web Page Access	137
Device Information	138
Network Configuration	139
Network Statistics	143
Device Logs	145
Streaming Statistics	145
Troubleshooting and Maintenance	149
Resolving Startup Problems	150
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	150
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	151
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	154
Cisco Unified IP Phone Resets Unexpectedly	154
Verifying the Physical Connection	154
Identifying Intermittent Network Outages	155
Verifying DHCP Settings	155
Checking Static IP Address Settings	155
Verifying the Voice VLAN Configuration	155
Verifying that the Phones Have Not Been Intentionally Reset	155
Eliminating DNS or Other Connectivity Errors	156
Checking Power Connection	156
Troubleshooting Cisco Unified IP Phone Security	157
General Troubleshooting Tips	158
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	161
Resetting or Restoring the Cisco Unified IP Phone	161
Performing a Basic Reset	162
Performing a Factory Reset	162
Using the Quality Report Tool	163
Monitoring the Voice Quality of Calls	163
Using Voice Quality Metrics	164
Troubleshooting Tips	165
Where to Go for More Troubleshooting Information	165
Cleaning the Cisco Unified IP Phone	166
Providing Information to Users Via a Website	167
How Users Obtain Support for the Cisco Unified IP Phone	167
Giving Users Access to the User Options Web Pages	167
How Users Access the Online Help System on the Cisco Unified IP Phone	168
How Users Get Copies of Cisco Unified IP Phone Manuals	168
How Users Subscribe to Services and Configure Phone Features	168
How Users Access a Voice Messaging System	169
How Users Configure Personal Directory Entries	169
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	170
Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G	173
Supporting International Users	177
Adding Language Overlays to Phone Buttons	177
Installing the Cisco Unified Communications Manager Locale Installer	177
Technical Specifications	179
Physical and Operating Environment Specifications	179
Cable Specifications	180
Network and Access Port Pinouts	180

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4-7

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1

OL-14625-01

Chapter 4

Configuring Settings on the Cisco Unified IP Phone

Network Configuration Menu

TFTP Server 2

Optional backup TFTP server that the phone uses if

the primary TFTP server is unavailable.

If neither the primary TFTP server nor the backup

TFTP server is listed in the CTL file on the phone, you

must unlock the CTL file before you can save changes

to the TFTP Server 2 option. In this case, the phone

will delete the CTL file when you save changes to the

TFTP Server 2 option.

For information about the CTL file, refer to

Cisco

Unified Communications Manager Security Guide

For information about unlocking the CTL file, see to

the

“Security Configuration Menu” section on

page 4-21

Unlock the CTL file, if necessary.

Unlock network configuration options.

Enter an IP address for the TFTP Server

1 option.

Scroll to the TFTP Server 2 option,

press the

Edit

softkey, and then enter a

new backup TFTP server IP address.

Press the

Validate

softkey, and then

press the

Save

softkey.

Default Router 1

Default Router 2

Default Router 3

Default Router 4

Default Router 5

Default router used by the phone (Default Router 1)

and optional backup routers (Default Router 2–5).

Unlock network configuration options.

Set the DHCP Enabled option to No.

Scroll to the appropriate Default Router

option, press the

Edit

softkey, and then

enter a new router IP address.

Press the

Validate

softkey.

Repeat Steps 3 and 4 as needed to assign

backup routers.

Press the

Save

softkey.

DNS Server 1

DNS Server 2

DNS Server 3

DNS Server 4

DNS Server 5

Primary Domain Name System (DNS) server (DNS

Server 1) and optional backup DNS servers (DNS

Server 2–5) used by the phone.

Unlock network configuration options.

Set the DHCP Enabled option to No.

Scroll to the appropriate DNS Server

option, press the

Edit

softkey, and then

enter a new DNS server IP address.

Press the

Validate

softkey.

Repeat Steps 3 and 4 as needed to assign

backup DNS servers.

Press the

Save

softkey.

Operational VLAN

Auxiliary Virtual Local Area Network (VLAN)

configured on a Cisco Catalyst switch in which the

phone is a member.

If the phone has not received an auxiliary VLAN, this

option indicates the Administrative VLAN.

If neither the auxiliary VLAN nor the Administrative

VLAN are configured, this option is blank.

The phone obtains its Operational VLAN ID

via Cisco Discovery Protocol (CDP) from

the switch to which the phone is attached.

To assign a VLAN ID manually, use the

Admin VLAN ID option.

Table 4-2

Network Configuration Menu Options (continued)

Option

Description

To Change