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Support and Cisco IP Manager Assistant, Conference, Join, cBarge, and Meet-Me.

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Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Cisco Call Back Cisco Unified Communications Manager Assistant Client matter codes (CMC) Conference Configurable call forward display Description Configuration Reference Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available. For more information, refer to: • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Cisco Call Back" chapter. Enables managers and their assistants to work together more effectively by providing a call-routing service, enhancements to phone capabilities for the manager, and desktop interfaces that are primarily used by the assistant. For more information, refer to: • Cisco Unified Communications Manager System Guide, "Cisco IP Manager Assistant" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Cisco IP Manager Assistant With Proxy Line Support" and "Cisco IP Manager Assistant With Shared Line Support" chapters. Enables a user to specify that a call relates to a specific client matter. For more information, refer to: the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter. • Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference, Join, cBarge, and Meet-Me. • For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. • Allows a non-initiator in a standard (ad hoc) conference to add or remove participants; also allows any conference participant to join together two standard conferences on the same line. • The Service parameter, AdvanceAdhocConference, (disabled by default in Cisco Unified Communications Manager Administration) allows you to enable these features. For complete information, see the Cisco Unified Communications Manager System Guide, "Conference Bridges" chapter. Note Be sure to inform your users whether these features are activated. Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number. For more information, refer to: • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 5-5

Section	Page
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1	1
Contents	5
Preface	11
An Overview of the Cisco Unified IP Phone	15
Understanding the Cisco Unified IP Phone 7962G and 7942G	16
What Networking Protocols are Used?	18
What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?	21
Feature Overview	21
Configuring Telephony Features	22
Configuring Network Parameters Using the Cisco Unified IP Phone	22
Providing Users with Feature Information	22
Understanding Security Features for Cisco Unified IP Phones	22
Overview of Supported Security Features	24
Understanding Security Profiles	26
Identifying Encrypted and Authenticated Phone Calls	27
Supporting 802.1X Authentication on Cisco Unified IP Phones	29
Security Restrictions	30
Overview of Configuring and Installing Cisco Unified IP Phones	31
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	31
Installing Cisco Unified IP Phones	34
Preparing to Install the Cisco Unified IP Phone on Your Network	37
Understanding Interactions with Other Cisco Unified IP Telephony Products	37
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	38
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	38
Providing Power to the Cisco Unified IP Phone	39
Power Guidelines	40
Power Outage	40
Obtaining Additional Information about Power	41
Understanding Phone Configuration Files	41
Understanding the Phone Startup Process	43
Adding Phones to the Cisco Unified Communications Manager Database	44
Adding Phones with Auto-Registration	45
Adding Phones with Auto-Registration and TAPS	46
Adding Phones with Cisco Unified Communications Manager Administration	47
Adding Phones with BAT	47
Using Cisco Unified IP Phones with Different Protocols	47
Converting a New Phone from SCCP to SIP	48
Converting an In-Use Phone from SCCP to SIP	48
Converting an In-Use Phone from SIP to SCCP	48
Deploying a Phone in an SCCP and SIP Environment	49
Determining the MAC Address for a Cisco Unified IP Phone	49
Setting Up the Cisco Unified IP Phone	51
Before You Begin	51
Network Requirements	51
Cisco Unified Communications Manager Configuration	52
Safety	52
Understanding the Cisco Unified IP Phone 7962G and 7942G Components	53
Network and Access Ports	53
Handset	54
Speakerphone	54
Headset	54
Installing the Cisco Unified IP Phone	56
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	59
Adjusting the Placement of the Cisco Unified IP Phone	60
Adjusting Cisco Unified IP Phone Placement on the Desktop	60
Securing the Phone with a Cable Lock	60
Mounting the Phone to the Wall	61
Verifying the Phone Startup Process	62
Configuring Startup Network Settings	63
Configuring Security on the Cisco Unified IP Phone	64
Configuring Settings on the Cisco Unified IP Phone	67
Configuration Menus on the Cisco Unified IP Phone	67
Displaying a Configuration Menu	68
Unlocking and Locking Options	69
Editing Values	69
Overview of Options Configurable from a Phone	70
Network Configuration Menu	71
Device Configuration Menu	76
CallManager Configuration Menu	76
SIP Configuration Menu (SIP Phones Only)	77
Call Preferences Menu	80
HTTP Configuration Menu	81
Locale Configuration Menu	82
UI Configuration Menu	83
Media Configuration Menu	84
Ethernet Configuration Menu	87
Security Configuration Menu	87
QoS Configuration Menu	88
Network Configuration Menu	89
Security Configuration Menu	92
CTL File Screen	93
Trust List Menu	95
802.1X Authentication and Status	95
Configuring Features, Templates, Services, and Users	99
Telephony Features Available for the Cisco Unified IP Phone	99
Configuring Corporate and Personal Directories	110
Configuring Corporate Directories	111
Configuring Personal Directory	111
Modifying Phone Button Templates	111
Configuring Softkey Templates	112
Setting Up Services	112
Adding Users to Cisco Unified Communications Manager	113
Managing the User Options Web Pages	113
Giving Users Access to the User Options Web Pages	114
Specifying Options that Appear on the User Options Web Pages	114
Customizing the Cisco Unified IP Phone	115
Customizing and Modifying Configuration Files	115
Creating Custom Phone Rings	116
Ringlist.xml File Format Requirements	116
PCM File Requirements for Custom Ring Types	117
Configuring a Custom Phone Ring	117
Creating Custom Background Images	117
List.xml File Format Requirements	118
PNG File Requirements for Custom Background Images	118
Configuring a Custom Background Image	119
Configuring Wideband Codec	120
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	121
Model Information Screen	122
Status Menu	122
Status Messages Screen	123
Network Statistics Screen	129
Firmware Versions Screen	130
Expansion Module Status Screen (SCCP Phones Only)	131
Call Statistics Screen	132
Monitoring the Cisco Unified IP Phone Remotely	135
Accessing the Web Page for a Phone	136
Disabling and Enabling Web Page Access	137
Device Information	138
Network Configuration	139
Network Statistics	143
Device Logs	145
Streaming Statistics	145
Troubleshooting and Maintenance	149
Resolving Startup Problems	150
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	150
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	151
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	154
Cisco Unified IP Phone Resets Unexpectedly	154
Verifying the Physical Connection	154
Identifying Intermittent Network Outages	155
Verifying DHCP Settings	155
Checking Static IP Address Settings	155
Verifying the Voice VLAN Configuration	155
Verifying that the Phones Have Not Been Intentionally Reset	155
Eliminating DNS or Other Connectivity Errors	156
Checking Power Connection	156
Troubleshooting Cisco Unified IP Phone Security	157
General Troubleshooting Tips	158
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	161
Resetting or Restoring the Cisco Unified IP Phone	161
Performing a Basic Reset	162
Performing a Factory Reset	162
Using the Quality Report Tool	163
Monitoring the Voice Quality of Calls	163
Using Voice Quality Metrics	164
Troubleshooting Tips	165
Where to Go for More Troubleshooting Information	165
Cleaning the Cisco Unified IP Phone	166
Providing Information to Users Via a Website	167
How Users Obtain Support for the Cisco Unified IP Phone	167
Giving Users Access to the User Options Web Pages	167
How Users Access the Online Help System on the Cisco Unified IP Phone	168
How Users Get Copies of Cisco Unified IP Phone Manuals	168
How Users Subscribe to Services and Configure Phone Features	168
How Users Access a Voice Messaging System	169
How Users Configure Personal Directory Entries	169
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	170
Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G	173
Supporting International Users	177
Adding Language Overlays to Phone Buttons	177
Installing the Cisco Unified Communications Manager Locale Installer	177
Technical Specifications	179
Physical and Operating Environment Specifications	179
Cable Specifications	180
Network and Access Port Pinouts	180

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5-5

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1

OL-14625-01

Chapter 5

Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Cisco Call Back

Provides users with an audio and visual alert on the

phone when a busy or unavailable party becomes

available.

For more information, refer to:

•

Cisco Unified Communications Manager

System Guide, “

Cisco Unified IP Phones”

chapter.

•

Cisco Unified Communications Manager

Features and Services Guide

, “Cisco Call

Back” chapter.

Cisco Unified

Communications

Manager Assistant

Enables managers and their assistants to work

together more effectively by providing a

call-routing service, enhancements to phone

capabilities for the manager, and desktop

interfaces that are primarily used by the assistant.

For more information, refer to:

•

Cisco Unified Communications Manager

System Guide, “

Cisco IP Manager

Assistant” chapter.

•

Cisco Unified Communications Manager

Features and Services Guide

, “Cisco IP

Manager Assistant With Proxy Line

Support” and “Cisco IP Manager Assistant

With Shared Line Support” chapters.

Client matter codes

(CMC)

Enables a user to specify that a call relates to a

specific client matter.

For more information, refer to: the

Cisco

Unified Communications Manager Features

and Services Guide, “

Client Matter Codes and

Forced Authorization Codes” chapter.

Conference

•

Allows a user to talk simultaneously with

multiple parties by calling each participant

individually. Conference features include

Conference, Join, cBarge, and Meet-Me.

•

Allows a non-initiator in a standard (ad hoc)

conference to add or remove participants; also

allows any conference participant to join

together two standard conferences on the same

line.

•

For more information, refer to

Cisco Unified Communications Manager

System Guide

, “Cisco Unified IP Phones”

chapter.

•

The Service parameter,

AdvanceAdhocConference, (disabled by

default in Cisco Unified Communications

Manager Administration) allows you to

enable these features.

For complete information, see the

Cisco Unified Communications Manager

System Guide, “Conference Bridges”

chapter.

Note

Be sure to inform your users whether

these features are activated.

Configurable call

forward display

Allows you to specify information that appears on

a phone when a call is forwarded. This information

can include the caller name, caller number,

redirected number, and original dialed number.

For more information, refer to:

•

Cisco Unified Communications Manager

Administration Guide, “

Cisco Unified IP

Phone Configuration” chapter.

•

Cisco Unified Communications Manager

System Guide

, “Cisco Unified IP Phones”

chapter.

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference