Cisco 7962G Administration Guide - Page 128

Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message No CTL installed Programming Error Successful-MD5 TFTP access error TFTP file not found TFTP error TFTP server not authorized Description Possible Explanation and Action A certificate trust list (CTL) file is not installed in the phone. Occurs if security is not configured. If security is configured, because the CTL file does not exist on the TFTP server. For more information, refer to Cisco Unified Communications Manager Security Guide. The phone failed during programming. Attempt to resolve this error by power cycling the phone. If the problem persists, contact Cisco technical support for additional assistance. The phone attempted an 802.1X The phone achieved 802.1X authentication. transaction and authentication achieved. TFTP server is pointing to a directory that does not exist. • If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server. • If you are using static IP addresses, check configuration of TFTP server. See the "Network Configuration Menu" section on page 4-5 for details on assigning a TFTP server. The requested load file (.bin) was not found in the TFTPPath directory. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the TFTPPath directory contains a .bin file with this load ID as the name. The phone does not recognize an error Contact the Cisco TAC. code provided by the TFTP server. The specified TFTP server could not be found in the phone's CTL. • The DHCP server has the wrong configuration file for the TFTP server. In this case, update the TFTP server configuration to specify the correct TFTP server. The CTL file was made and then the TFTP server address changed. In this case, regenerate the CTL file. • If the phone is using a static IP address, the phone may be configured with the wrong TFTP server address. In this case, enter the correct TFTP server address in the Network Configuration menu on the phone. • If the TFTP server address is correct, there may be a problem with the CTL file. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 7-8 OL-14625-01