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Allows you to override Call Forward All CFA in, Cisco Unified Communications Manager system.

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Telephony Features Available for the Cisco Unified IP Phone Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Call forward configurable display Call forward destination override Call park Call pickup Call Recording Call waiting Caller ID Caller ID Blocking Description Configuration Reference Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number. For more information, refer to: • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external. For more information, refer to Cisco Unified Communications Manager New and Changed Information Guide, Release 6.0, "Cisco Unified Communications Manager System Guide" section, "Cisco Unified IP Phones" chapter. Allows users to park (temporarily store) a call and For more information, refer to the Cisco then retrieve the call by using another phone in the Unified Communications Manager Features Cisco Unified Communications Manager system. and Services Guide, "Call Park" chapter. Allows users to redirect a call that is ringing on For more information, refer to: another phone within their pickup group to their phone. • Cisco Unified Communications Manager Administration Guide, "Call Pickup You can configure an audio and/or visual alert for Group Configuration" chapter. the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group. Allows a supervisor to record an active call. The user might hear an intermittent tone (beep tone) during a call when it is being recorded. Note The intercom feature is disabled when a call is being monitored or recorded. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter. Indicates (and allows users to answer) an incoming Requires no configuration. call that rings while on another call. Displays incoming call information on the phone screen. Displays caller identification such as a phone number, name, or other descriptive text on the phone screen. For more information, refer to: • Cisco Unified Communications Manager Administration Guide, "Configuring Cisco Unified IP Phones" chapter. • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions" chapter. Allows a user to block their phone number or e-mail address from phones that have caller identification enabled. Refer to the Cisco Unified Communications Manager Administration Guide, "SIP Profile Configuration" chapter. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 5-4 OL-14625-01

Section	Page
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1	1
Contents	5
Preface	11
An Overview of the Cisco Unified IP Phone	15
Understanding the Cisco Unified IP Phone 7962G and 7942G	16
What Networking Protocols are Used?	18
What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?	21
Feature Overview	21
Configuring Telephony Features	22
Configuring Network Parameters Using the Cisco Unified IP Phone	22
Providing Users with Feature Information	22
Understanding Security Features for Cisco Unified IP Phones	22
Overview of Supported Security Features	24
Understanding Security Profiles	26
Identifying Encrypted and Authenticated Phone Calls	27
Supporting 802.1X Authentication on Cisco Unified IP Phones	29
Security Restrictions	30
Overview of Configuring and Installing Cisco Unified IP Phones	31
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	31
Installing Cisco Unified IP Phones	34
Preparing to Install the Cisco Unified IP Phone on Your Network	37
Understanding Interactions with Other Cisco Unified IP Telephony Products	37
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	38
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	38
Providing Power to the Cisco Unified IP Phone	39
Power Guidelines	40
Power Outage	40
Obtaining Additional Information about Power	41
Understanding Phone Configuration Files	41
Understanding the Phone Startup Process	43
Adding Phones to the Cisco Unified Communications Manager Database	44
Adding Phones with Auto-Registration	45
Adding Phones with Auto-Registration and TAPS	46
Adding Phones with Cisco Unified Communications Manager Administration	47
Adding Phones with BAT	47
Using Cisco Unified IP Phones with Different Protocols	47
Converting a New Phone from SCCP to SIP	48
Converting an In-Use Phone from SCCP to SIP	48
Converting an In-Use Phone from SIP to SCCP	48
Deploying a Phone in an SCCP and SIP Environment	49
Determining the MAC Address for a Cisco Unified IP Phone	49
Setting Up the Cisco Unified IP Phone	51
Before You Begin	51
Network Requirements	51
Cisco Unified Communications Manager Configuration	52
Safety	52
Understanding the Cisco Unified IP Phone 7962G and 7942G Components	53
Network and Access Ports	53
Handset	54
Speakerphone	54
Headset	54
Installing the Cisco Unified IP Phone	56
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	59
Adjusting the Placement of the Cisco Unified IP Phone	60
Adjusting Cisco Unified IP Phone Placement on the Desktop	60
Securing the Phone with a Cable Lock	60
Mounting the Phone to the Wall	61
Verifying the Phone Startup Process	62
Configuring Startup Network Settings	63
Configuring Security on the Cisco Unified IP Phone	64
Configuring Settings on the Cisco Unified IP Phone	67
Configuration Menus on the Cisco Unified IP Phone	67
Displaying a Configuration Menu	68
Unlocking and Locking Options	69
Editing Values	69
Overview of Options Configurable from a Phone	70
Network Configuration Menu	71
Device Configuration Menu	76
CallManager Configuration Menu	76
SIP Configuration Menu (SIP Phones Only)	77
Call Preferences Menu	80
HTTP Configuration Menu	81
Locale Configuration Menu	82
UI Configuration Menu	83
Media Configuration Menu	84
Ethernet Configuration Menu	87
Security Configuration Menu	87
QoS Configuration Menu	88
Network Configuration Menu	89
Security Configuration Menu	92
CTL File Screen	93
Trust List Menu	95
802.1X Authentication and Status	95
Configuring Features, Templates, Services, and Users	99
Telephony Features Available for the Cisco Unified IP Phone	99
Configuring Corporate and Personal Directories	110
Configuring Corporate Directories	111
Configuring Personal Directory	111
Modifying Phone Button Templates	111
Configuring Softkey Templates	112
Setting Up Services	112
Adding Users to Cisco Unified Communications Manager	113
Managing the User Options Web Pages	113
Giving Users Access to the User Options Web Pages	114
Specifying Options that Appear on the User Options Web Pages	114
Customizing the Cisco Unified IP Phone	115
Customizing and Modifying Configuration Files	115
Creating Custom Phone Rings	116
Ringlist.xml File Format Requirements	116
PCM File Requirements for Custom Ring Types	117
Configuring a Custom Phone Ring	117
Creating Custom Background Images	117
List.xml File Format Requirements	118
PNG File Requirements for Custom Background Images	118
Configuring a Custom Background Image	119
Configuring Wideband Codec	120
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	121
Model Information Screen	122
Status Menu	122
Status Messages Screen	123
Network Statistics Screen	129
Firmware Versions Screen	130
Expansion Module Status Screen (SCCP Phones Only)	131
Call Statistics Screen	132
Monitoring the Cisco Unified IP Phone Remotely	135
Accessing the Web Page for a Phone	136
Disabling and Enabling Web Page Access	137
Device Information	138
Network Configuration	139
Network Statistics	143
Device Logs	145
Streaming Statistics	145
Troubleshooting and Maintenance	149
Resolving Startup Problems	150
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	150
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	151
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	154
Cisco Unified IP Phone Resets Unexpectedly	154
Verifying the Physical Connection	154
Identifying Intermittent Network Outages	155
Verifying DHCP Settings	155
Checking Static IP Address Settings	155
Verifying the Voice VLAN Configuration	155
Verifying that the Phones Have Not Been Intentionally Reset	155
Eliminating DNS or Other Connectivity Errors	156
Checking Power Connection	156
Troubleshooting Cisco Unified IP Phone Security	157
General Troubleshooting Tips	158
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	161
Resetting or Restoring the Cisco Unified IP Phone	161
Performing a Basic Reset	162
Performing a Factory Reset	162
Using the Quality Report Tool	163
Monitoring the Voice Quality of Calls	163
Using Voice Quality Metrics	164
Troubleshooting Tips	165
Where to Go for More Troubleshooting Information	165
Cleaning the Cisco Unified IP Phone	166
Providing Information to Users Via a Website	167
How Users Obtain Support for the Cisco Unified IP Phone	167
Giving Users Access to the User Options Web Pages	167
How Users Access the Online Help System on the Cisco Unified IP Phone	168
How Users Get Copies of Cisco Unified IP Phone Manuals	168
How Users Subscribe to Services and Configure Phone Features	168
How Users Access a Voice Messaging System	169
How Users Configure Personal Directory Entries	169
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	170
Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G	173
Supporting International Users	177
Adding Language Overlays to Phone Buttons	177
Installing the Cisco Unified Communications Manager Locale Installer	177
Technical Specifications	179
Physical and Operating Environment Specifications	179
Cable Specifications	180
Network and Access Port Pinouts	180

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5-4

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1

OL-14625-01

Chapter 5

Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Call forward

configurable display

Allows you to specify information that appears on

a phone when a call is forwarded. This information

can include the caller name, caller number,

redirected number, and original dialed number.

For more information, refer to:

•

Cisco Unified Communications Manager

Administration Guide, “

Cisco Unified IP

Phone Configuration” chapter.

•

Cisco Unified Communications Manager

System Guide

, “Cisco Unified IP Phones”

chapter.

Call forward

destination override

Allows you to override Call Forward All (CFA) in

cases where the CFA target places a call to the

CFA initiator. This feature allows the CFA target

to reach the CFA initiator for important calls. The

override works whether the CFA target phone

number is internal or external.

For more information, refer to

Cisco Unified

Communications Manager New and Changed

Information Guide, Release 6.0, “Cisco

Unified Communications Manager System

Guide” section,

“Cisco Unified IP Phones”

chapter.

Call park

Allows users to park (temporarily store) a call and

then retrieve the call by using another phone in the

Cisco Unified Communications Manager system.

For more information, refer to the

Cisco

Unified Communications Manager Features

and Services Guide

, “Call Park” chapter.

Call pickup

Allows users to redirect a call that is ringing on

another phone within their pickup group to their

phone.

You can configure an audio and/or visual alert for

the primary line on the phone. This alert notifies

the users that a call is ringing in their pickup group.

For more information, refer to:

•

Cisco Unified Communications Manager

Administration Guide, “Call

Pickup

Group Configuration” chapter.

Call Recording

Allows a supervisor to record an active call. The

user might hear an intermittent tone (beep tone)

during a call when it is being recorded.

Note

The intercom feature is disabled when a

call is being monitored or recorded.

For more information, refer to the

Cisco

Unified Communications Manager Features

and Services Guide, “

Monitoring and

Recording” chapter.

Call waiting

Indicates (and allows users to answer) an incoming

call that rings while on another call. Displays

incoming call information on the phone screen.

Requires no configuration.

Caller ID

Displays caller identification such as a phone

number, name, or other descriptive text on the

phone screen.

For more information, refer to:

•

Cisco Unified Communications Manager

Administration Guide, “

Configuring

Cisco Unified IP Phones” chapter.

•

Cisco Unified Communications Manager

System Guide, “

Understanding Route

Plans” chapter.

•

Cisco Unified Communications Manager

Features and Services Guide

, “Call

Display Restrictions” chapter.

Caller ID Blocking

Allows a user to block their phone number or

e-mail address from phones that have caller

identification enabled.

Refer to the

Cisco Unified Communications

Manager Administration Guide,

“SIP Profile

Configuration” chapter.

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference