Dell PowerEdge R760XA Installation and Service Manual - Page 204

Quick Resource Locator for PowerEdge R760xa system, Receiving automated support with Secure Connect

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The QRL includes the following information about your system: ● How-to videos ● Reference materials, including the Installation and Service Manual, and mechanical overview ● The system service tag to quickly access the specific hardware configuration and warranty information ● A direct link to Dell to contact technical assistance and sales teams Steps 1. Go to www.dell.com/qrl, and navigate to your specific product or 2. Use your smart phone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick Resource Locator section. Quick Resource Locator for PowerEdge R760xa system Figure 164. Quick Resource Locator for PowerEdge R760xa system Receiving automated support with Secure Connect Gateway (SCG) Dell Secure Connect Gateway (SCG) is an optional Dell Services offering that automates technical support for your Dell server, storage, and networking devices. By installing and setting up a Secure Connect Gateway (SCG) application in your IT environment, you can receive the following benefits: ● Automated issue detection - Secure Connect Gateway (SCG) monitors your Dell devices and automatically detects hardware issues, both proactively and predictively. ● Automated case creation - When an issue is detected, Secure Connect Gateway (SCG) automatically opens a support case with Dell Technical Support. ● Automated diagnostic collection - Secure Connect Gateway (SCG) automatically collects system state information from your devices and uploads it securely to Dell. This information is used by Dell Technical Support to troubleshoot the issue. ● Proactive contact - A Dell Technical Support agent contacts you about the support case and helps you resolve the issue. The available benefits vary depending on the Dell Service entitlement purchased for your device. For more information about Secure Connect Gateway (SCG), go to www.dell.com/secureconnectgateway. 204 Getting help

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The QRL includes the following information about your system:
●
How-to videos
●
Reference materials, including the Installation and Service Manual, and mechanical overview
●
The system service tag to quickly access the specific hardware configuration and warranty information
●
A direct link to Dell to contact technical assistance and sales teams
Steps
1.
Go to
www.dell.com/qrl
, and navigate to your specific product or
2.
Use your smart phone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick
Resource Locator section.
Quick Resource Locator for PowerEdge R760xa system
Figure 164. Quick Resource Locator for PowerEdge R760xa system
Receiving automated support with Secure Connect
Gateway (SCG)
Dell Secure Connect Gateway (SCG) is an optional Dell Services offering that automates technical support for your Dell
server, storage, and networking devices. By installing and setting up a Secure Connect Gateway (SCG) application in your IT
environment, you can receive the following benefits:
●
Automated issue detection — Secure Connect Gateway (SCG) monitors your Dell devices and automatically detects
hardware issues, both proactively and predictively.
●
Automated case creation — When an issue is detected, Secure Connect Gateway (SCG) automatically opens a support case
with Dell Technical Support.
●
Automated diagnostic collection — Secure Connect Gateway (SCG) automatically collects system state information from
your devices and uploads it securely to Dell. This information is used by Dell Technical Support to troubleshoot the issue.
●
Proactive contact — A Dell Technical Support agent contacts you about the support case and helps you resolve the issue.
The available benefits vary depending on the Dell Service entitlement purchased for your device. For more information about
Secure Connect Gateway (SCG), go to
www.dell.com/secureconnectgateway
.
204
Getting help