Dell PowerEdge R760XA Installation and Service Manual - Page 58

Error messages, Table 59. Configuration validation error continued, Table 60. Error message HWC8010

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Table 59. Configuration validation error (continued) Error Description Possible cause and recommendations Example Comm Error A configuration element is not responding to iDRAC using the management interface while running an inventory check. System management sideband communication Unplug AC Power, reseat the element and replace the element if the problem persists. Comm Error: Backplane 1 Error messages This section describes the error messages that are displayed on the screen during POST or captured in the system event log (SEL)/LifeCycle (LC) log. Table 60. Error message HWC8010 Error code HWC8010 Message The System Configuration Check operation that is resulted in the following issue involving the indicated component type Arguments Riser, floating card (fPERC, BOSS), backplane, processor, cable, or other components Detailed Description The issue that is identified in the message is observed in the System Configuration Check operation. Recommended Response Action Do the following and retry the operation: 1. Disconnect the input power. 2. Check for proper cable connection and component placement. If the issue persists, contact the service provider. Category System Health (HWC = Hardware Config) Severity Critical Trap/EventID 2329 Table 61. Error message HWC8011 Error code HWC8011 Message The System Configuration Check operation that is resulted in multiple issues involving the indicated component type Arguments Riser, floating card (fPERC, BOSS), backplane, processor, cable, or other components Detailed Description Multiple issues are observed in the System Configuration Check operation. Recommended Response Action Do the following and retry the operation: 1. Disconnect the input power. 2. Check for proper cable connection and component placement. If the issue persists, contact the service provider. Category System Health (HWC = Hardware Config) Severity Critical 58 Minimum to POST

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Table 59. Configuration validation error (continued)
Error
Description
Possible cause and
recommendations
Example
Comm Error
A configuration element is not responding
to iDRAC using the management interface
while running an inventory check.
System management
sideband communication
Comm Error: Backplane 1
Unplug AC Power, reseat
the element and replace
the element if the problem
persists.
Error messages
This section describes the error messages that are displayed on the screen during POST or captured in the system event log
(SEL)/LifeCycle (LC) log.
Table 60. Error message HWC8010
Error code
HWC8010
Message
The System Configuration Check operation that is resulted in the following issue involving the indicated
component type
Arguments
Riser, floating card (fPERC, BOSS), backplane, processor, cable, or other components
Detailed Description
The issue that is identified in the message is observed in the System Configuration Check operation.
Recommended
Response Action
Do the following and retry the operation:
1.
Disconnect the input power.
2.
Check for proper cable connection and component placement. If the issue persists, contact the
service provider.
Category
System Health (HWC = Hardware Config)
Severity
Critical
Trap/EventID
2329
Table 61. Error message HWC8011
Error code
HWC8011
Message
The System Configuration Check operation that is resulted in multiple issues involving the indicated
component type
Arguments
Riser, floating card (fPERC, BOSS), backplane, processor, cable, or other components
Detailed Description
Multiple issues are observed in the System Configuration Check operation.
Recommended
Response Action
Do the following and retry the operation:
1.
Disconnect the input power.
2.
Check for proper cable connection and component placement. If the issue persists, contact the
service provider.
Category
System Health (HWC = Hardware Config)
Severity
Critical
58
Minimum to POST