Epson R260 Service Manual - Page 33

EPSON Stylus Photo R260/R265/R270, R360/R380/R390

Revision B

Troubleshooting

Error/Warning Indications

34

Table 3-4.

List of Error Messages

Error Name

R360/R380/R390

R260/R265/R270

STM3 Message

Error Cause

See the table for

Troubleshooting

Messages on the LCD

LED Indications

Power

Paper

Ink

Communication

error

-

-

-

-

Check all connections and make sure all devices

are on. If the power was turned off during

printing, cancel the print job. If the error does

not clear, see your printer documentation.

-

Table 3-5 (p.36)

Maintenance

request error

Waste ink pad in the printer is saturated.

Contact your dealer to replace it.

Off

Flash

(the two LEDs

flashes alternately)

Parts inside your printer are at the end of their

service life. See your printer documentation.

Some parts in the printer require

maintenance such as near-full status of

waste ink pad.

-

Fatal error

Printer error.

Please see your documentation.

Off

High-

speed

flash

High-

speed

flash

Delete all print jobs and turn the printer off.

Remove any foreign objects from inside the

printer. After a few minutes, turn the printer

back on.

An unrecoverable error occurred

inside the printer.

Table 3-6 (p.37)

Ink cartridge

detection error

Ink cartridges cannot be recognized.

Make sure ink cartridges are correctly

installed.

-

-

Light

Black: XXXX

*

Color: XXXX

*

...................

Epson recommends the genuine Epson

cartridges listed above. Click the How to button

for ink cartridge replacement instructions.

Ink cartridge is not installed or not

installed properly. Or CSIC

information cannot be read and written

to the printer.

Table 3-7 (p.40)

Ink cover open

error

The ink cartridge cover is open.

Open the printer cover and close the ink

cartridge cover.

Press OK to continue.

-

-

Light

The ink change sequence is attempted

with the cartridge cover opened.

Empty cartridge

error

Press the OK button to replace the

cartridges.

-

-

Light

The cartridge runs out of ink.

Paper jam

Paper jam.

Load paper and press the Start button.

If the error does not clear, repeat the

procedure.

-

Flash

-

For sheets of paper, turn off the printer and then

remove any jammed paper by hand. For a CD or

DVD, remove the CD/DVD tray. Next, press

the Paper button on the printer or click the Eject

button if it appears on this screen.

Paper or CDR tray jammed inside the

printer mechanism.

Table 3-8 (p.41)

Multi-feed error

Multi-page feed error.

Remove and reload the paper, then press

the Start button.

-

Light

-

A page has not been printed, multiple pages

have been fed into the printer at once, or the

wrong paper size has been fed into the printer.

Remove and reload the paper. Press the Paper

button if necessary.

Multiple sheets are fed at a time.

Note

*:

The “XXXX” represents the part number of the Ink Cartridge.

Section	Page
Cover Page-Service	1
Product description	7
1.1 Overview	8
1.1.1 Differences between R260/265/270 and R360/380/390	8
1.2 Basic Specifications	9
1.2.1 Printing	9
1.2.2 Interfaces	10
1.3 Standalone Printing (R360/R380/R390 only)	12
1.3.1 Direct Print of Still Images	12
1.3.2 Direct Print of Movie Frames	13
1.4 Backup Function (R360/R380/R390 only)	14
1.5 CD/DVD Print (R360/R380/R390 only)	17
1.6 Operation Panel	18
1.6.1 Operation Panel	18
1.6.2 Indicator (LED)	19
1.7 Specifications Common to the Models	20
1.7.1 Electric Specifications	20
1.7.2 Environmental Condition	20
1.7.3 Durability	20
1.7.4 Noise Level	20
1.7.5 Dimensions	21
Operating Principles	22
2.1 Overview	23
2.1.1 Printer Mechanism	23
2.1.2 Motors & Sensors	24
2.2 Electrical Circuit Operating Principles	25
2.2.1 Main Features	25
2.2.2 Components of Control Boards	26
2.2.3 Circuit Block Diagram	27
2.3 Banding Reduction System (BRS) / Paper Feed Amount Profile Correction (PFP)	29
Troubleshooting	30
3.1 Overview	31
3.1.1 Troubleshooting on Motors and Sensors	31
3.2 Error/Warning Indications	32
3.2.1 Error Indication Method	32
3.3 Troubleshooting by Error Message	35
3.3.1 Troubleshooting Problems with Error Messages	35
3.4 Troubleshooting by Symptom	47
3.4.1 Problems in Printing Operation	47
3.4.2 Power Problems	52
3.4.3 Ink-related Problems	52
3.4.4 Problems with Interfaces	54
Disassembly/Assembly	55
4.1 Overview	56
4.1.1 Precautions	56
4.1.2 Tools	57
4.1.3 Screws	57
4.1.4 Work Completion Checklist	58
4.1.5 Required Preparation before Disassembly	60
4.1.6 Orientation Definition	60
4.1.7 How to Unlock the Carriage	61
4.1.8 Sharp Metal Edges (Danger!)	61
4.1.9 Differences in Disassembly Procedure by Model	62
4.1.10 Disassembly/Assembly Procedures	63
4.2 Removing Exterior Parts/Components	64
4.2.1 Paper Support	64
4.2.2 Printer Cover	64
4.2.3 Front Cover	65
4.2.4 Right Housing / Left Housing / USB Housing	65
4.2.5 Upper Housing	67
4.2.6 Panel Unit	68
4.2.7 EMI Frame / Waste Ink Tray	69
4.2.8 Right Front Housing / Left Front Housing	71
4.2.9 Front Housing	72
4.3 Removing Control Boards	75
4.3.1 Removing the USB Board (R260/R265/R270 only)	75
4.3.2 Removing the Main Board Unit	77
4.3.3 Disassembling the Main Board Unit	79
4.3.4 Removing the Card Board (R360/R380/R390 only)	81
4.3.5 Disassembling the Panel Unit	82
4.3.6 Middle Housing	85
4.4 Removing the Printer Mechanism	86
4.4.1 Removing the Printer Mechanism	86
4.5 Disassembly of the Printer Mechanism	88
4.5.1 CR Scale	88
4.5.2 APG Unit	89
4.5.3 Printhead	90
4.5.4 Waste Ink Pad	93
4.5.5 P/S Assy	93
4.5.6 Stacker Assy	94
4.5.7 Ink System	96
4.5.8 CR Motor	98
4.5.9 EJ Frame Assy	99
4.5.10 PF Encoder / PF Scale / PF Motor	101
4.5.11 ASF Unit	103
4.5.12 CR Unit	104
4.5.13 Upper Paper Guide	107
4.5.14 Front Paper Guide Assy/APG Sensor Assy	108
4.5.15 CDR Guide Detection Assy	110
Adjustment	111
5.1 Adjustment Items and Overview	112
5.1.1 Servicing Adjustment Item List	112
5.1.2 Replacement Part Adjustment Items	115
5.2 Adjustment by Using Adjustment Program	117
5.2.1 Top Margin Adjustment	117
5.2.2 Head angular adjustment	117
5.2.3 Bi-D Adjustment	118
5.2.4 PW Adjustment/First Dot Adjustment	119
5.2.5 PF Adjustment	120
5.2.6 PG Adjustment	121
5.3 Banding Reduction System (BRS) Adjustment/ Paper Feed Amount Profile (PFP) Correction	123
5.3.1 Overview	123
5.3.2 Adjustment Procedure	124
Maintenance	128
6.1 Overview	129
6.1.1 Cleaning	129
6.1.2 Service Maintenance	129
6.1.3 Lubrication	130
Appendix	136
7.1 Exploded Diagram / Parts List	137

Epson R260 Service Manual - Page 33

EPSON Stylus Photo R260/R265/R270, R360/R380/R390, Revision B, Troubleshooting - stylus photo ink cartridge

Page 33 highlights