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Epson R260 Service Manual - Page 35

Troubleshooting by Error Message - printer driver

UPC - 010343859043

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EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision B 3.3 Troubleshooting by Error Message The following tables provide troubleshooting procedure for each error message indicated by the LCD or STM3 screen. When some parts need to be replaced or repaired, make sure to follow the procedure given in Chapter 4 and carry out required adjustments. 3.3.1 Troubleshooting Problems with Error Messages Occurrence Timing Symptom At power-on The printer does not work at all. Table 3-5. Troubleshooting for Communication Error Failed Part Check Point Remedy Panel Board/ Panel FFC P/S ASSY USB cable Printer driver Main Board 1. Is the Panel FFC not connected to the Panel Board 1. Connect the FFC correctly. and the Main Board? „ R360/R380/R390 Main Board: CN3,CN4 „ R260/R265/R270 Main Board: CN5 2. Is the Panel FFC damaged? 2. Replace the Panel FFC. 3. Is the Panel Board damaged? 3. Replace the Panel Board. 1. Is the P/S ASSY connector cable not connected to 1. Connect the cable correctly. the Main Board? „ R360/R380/R390 Main Board: CN16 „ R260/R265/R270 Main Board: CN3 2. Is the P/S ASSY cable or the P/S ASSY itself damaged? 2. Replace the P/S ASSY. * If this does not solve the problem, replace the Main Board Assy. 1. Is the USB cable not connected to the printer and 1. Connect the USB cable correctly. the PC? 1. The printer driver installed on the PC is not the 1. Install the correct printer driver. one for the Stylus Photo R360/R380/R390/ R260/ R265/R270? 1. The model name written into EEPROM on the 1. Write the correct model name to the EEPROM Main Board is wrong? using the Adjustment Program. Reference 4.2.6 "Panel Unit"(p.69) / 4.3.5 "Disassembling the Panel Unit"(p.83) 4.5.5 "P/S Assy"(p.94) 5.1.1 "Servicing Adjustment Item List" (P.113) Troubleshooting Troubleshooting by Error Message 36

Section	Page
Cover Page-Service	1
Product description	7
1.1 Overview	8
1.1.1 Differences between R260/265/270 and R360/380/390	8
1.2 Basic Specifications	9
1.2.1 Printing	9
1.2.2 Interfaces	10
1.3 Standalone Printing (R360/R380/R390 only)	12
1.3.1 Direct Print of Still Images	12
1.3.2 Direct Print of Movie Frames	13
1.4 Backup Function (R360/R380/R390 only)	14
1.5 CD/DVD Print (R360/R380/R390 only)	17
1.6 Operation Panel	18
1.6.1 Operation Panel	18
1.6.2 Indicator (LED)	19
1.7 Specifications Common to the Models	20
1.7.1 Electric Specifications	20
1.7.2 Environmental Condition	20
1.7.3 Durability	20
1.7.4 Noise Level	20
1.7.5 Dimensions	21
Operating Principles	22
2.1 Overview	23
2.1.1 Printer Mechanism	23
2.1.2 Motors & Sensors	24
2.2 Electrical Circuit Operating Principles	25
2.2.1 Main Features	25
2.2.2 Components of Control Boards	26
2.2.3 Circuit Block Diagram	27
2.3 Banding Reduction System (BRS) / Paper Feed Amount Profile Correction (PFP)	29
Troubleshooting	30
3.1 Overview	31
3.1.1 Troubleshooting on Motors and Sensors	31
3.2 Error/Warning Indications	32
3.2.1 Error Indication Method	32
3.3 Troubleshooting by Error Message	35
3.3.1 Troubleshooting Problems with Error Messages	35
3.4 Troubleshooting by Symptom	47
3.4.1 Problems in Printing Operation	47
3.4.2 Power Problems	52
3.4.3 Ink-related Problems	52
3.4.4 Problems with Interfaces	54
Disassembly/Assembly	55
4.1 Overview	56
4.1.1 Precautions	56
4.1.2 Tools	57
4.1.3 Screws	57
4.1.4 Work Completion Checklist	58
4.1.5 Required Preparation before Disassembly	60
4.1.6 Orientation Definition	60
4.1.7 How to Unlock the Carriage	61
4.1.8 Sharp Metal Edges (Danger!)	61
4.1.9 Differences in Disassembly Procedure by Model	62
4.1.10 Disassembly/Assembly Procedures	63
4.2 Removing Exterior Parts/Components	64
4.2.1 Paper Support	64
4.2.2 Printer Cover	64
4.2.3 Front Cover	65
4.2.4 Right Housing / Left Housing / USB Housing	65
4.2.5 Upper Housing	67
4.2.6 Panel Unit	68
4.2.7 EMI Frame / Waste Ink Tray	69
4.2.8 Right Front Housing / Left Front Housing	71
4.2.9 Front Housing	72
4.3 Removing Control Boards	75
4.3.1 Removing the USB Board (R260/R265/R270 only)	75
4.3.2 Removing the Main Board Unit	77
4.3.3 Disassembling the Main Board Unit	79
4.3.4 Removing the Card Board (R360/R380/R390 only)	81
4.3.5 Disassembling the Panel Unit	82
4.3.6 Middle Housing	85
4.4 Removing the Printer Mechanism	86
4.4.1 Removing the Printer Mechanism	86
4.5 Disassembly of the Printer Mechanism	88
4.5.1 CR Scale	88
4.5.2 APG Unit	89
4.5.3 Printhead	90
4.5.4 Waste Ink Pad	93
4.5.5 P/S Assy	93
4.5.6 Stacker Assy	94
4.5.7 Ink System	96
4.5.8 CR Motor	98
4.5.9 EJ Frame Assy	99
4.5.10 PF Encoder / PF Scale / PF Motor	101
4.5.11 ASF Unit	103
4.5.12 CR Unit	104
4.5.13 Upper Paper Guide	107
4.5.14 Front Paper Guide Assy/APG Sensor Assy	108
4.5.15 CDR Guide Detection Assy	110
Adjustment	111
5.1 Adjustment Items and Overview	112
5.1.1 Servicing Adjustment Item List	112
5.1.2 Replacement Part Adjustment Items	115
5.2 Adjustment by Using Adjustment Program	117
5.2.1 Top Margin Adjustment	117
5.2.2 Head angular adjustment	117
5.2.3 Bi-D Adjustment	118
5.2.4 PW Adjustment/First Dot Adjustment	119
5.2.5 PF Adjustment	120
5.2.6 PG Adjustment	121
5.3 Banding Reduction System (BRS) Adjustment/ Paper Feed Amount Profile (PFP) Correction	123
5.3.1 Overview	123
5.3.2 Adjustment Procedure	124
Maintenance	128
6.1 Overview	129
6.1.1 Cleaning	129
6.1.2 Service Maintenance	129
6.1.3 Lubrication	130
Appendix	136
7.1 Exploded Diagram / Parts List	137

Match case Limit results 1 per page

EPSON Stylus Photo R260/R265/R270, R360/R380/R390

Revision B

Troubleshooting

Troubleshooting by Error Message

3.3

Troubleshooting by Error Message

The following tables provide troubleshooting procedure for each error message indicated by the LCD or STM3 screen. When some parts need to be replaced or repaired, make sure

to follow the procedure given in Chapter 4 and carry out required adjustments.

3.3.1

Troubleshooting Problems with Error Messages

Table 3-5.

Troubleshooting for Communication Error

Occurrence

Timing

Symptom

Failed Part

Check Point

Remedy

Reference

At power-on

The printer does not

work at all.

Panel Board/

Panel FFC

Is the Panel FFC not connected to the Panel Board

and the Main Board?

Connect the FFC correctly.

R360/R380/R390

Main Board: CN3,CN4

R260/R265/R270

Main Board: CN5

4.2.6 "Panel

Unit"(p.69)

4.3.5

"Disassembling the

Panel Unit"(p.83)

Is the Panel FFC damaged?

Replace the Panel FFC.

Is the Panel Board damaged?

Replace the Panel Board.

P/S ASSY

Is the P/S ASSY connector cable not connected to

the Main Board?

Connect the cable correctly.

R360/R380/R390

Main Board: CN16

R260/R265/R270

Main Board: CN3

4.5.5 "P/S Assy"(p.94)

Is the P/S ASSY cable or the P/S ASSY itself

damaged?

Replace the P/S ASSY.

If this does not solve the problem, replace the

Main Board Assy.

USB cable

Is the USB cable not connected to the printer and

the PC?

Connect the USB cable correctly.

Printer driver

The printer driver installed on the PC is not the

one for the Stylus Photo R360/R380/R390/ R260/

R265/R270?

Install the correct printer driver.

Main Board

The model name written into EEPROM on the

Main Board is wrong?

Write the correct model name to the EEPROM

using the Adjustment Program.

5.1.1 "Servicing

Adjustment Item List"

(P.113)