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Epson WorkForce WF-2630 User Manual - Page 121

Other Faxing Problems, Cannot Make Calls on the Connected Telephone

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User's Guide Solving Problems Related Information & "Checking the Printer Status" on page 102 & "Removing Jammed Paper" on page 103 & "Replacing Ink Cartridges" on page 75 Other Faxing Problems Cannot Make Calls on the Connected Telephone Connect the telephone to the EXT. port on the printer, and pick up the receiver. If you cannot hear a dial tone through the receiver, connect the phone cable correctly. PRELIMINARY Related Information & "Connecting Your Phone Device to the Printer" on page 64 Answering Machine Cannot Answer Voice Calls On the control panel, set the printer's Rings to Answer setting to a number higher than the number of rings for your answering machine. Related Information & "Fax Settings" on page 21 & "Settings for the Answering Machine" on page 70 Sender's Fax Number Not Displayed on Received Faxes or the Number Is Wrong The sender may not have set the fax header information or may have set it incorrectly. Contact the sender. Other Problems Slight Electric Shock when Touching the Printer If many peripherals are connected to the computer, you may feel a slight electric shock when touching the printer. Install a ground wire to the computer that is connected to the printer. Operation Sounds Are Loud If operations sounds are too loud, enable quiet mode. However, this may slow down printer operations. ❏ Windows printer driver Select On as the Quiet Mode setting on the Main tab. 121

Section	Page
Copyright	2
Trademarks	3
About This Manual	7
Introduction to the Manuals	7
Marks and Symbols	7
Descriptions Used in this Manual	7
Operating System References	8
Important Instructions	9
Safety Instructions	9
Printer Advisories and Warnings	9
Advisories and Warnings for Setting Up/Using the Printer	10
Advisories and Warnings for Using the Printer with a Wireless Connection	11
Advisories and Warnings for Using the LCD Screen	11
Protecting Your Personal Information	11
Printer Basics	12
Part Names and Functions	12
Control Panel	14
Buttons and Lights	14
Icons Displayed on the LCD Screen	15
Menu Options	15
Copy Mode	15
Scan Mode	16
Fax Mode	17
Setup Mode	18
Contacts Mode	22
Loading Paper	24
Paper Handling Precautions	24
Available Paper and Capacities	25
List of Paper Types	26
Loading Paper in the Rear Paper Feed	26
Placing Originals	29
Available Originals for the ADF	29
Placing Originals on the ADF	29
Placing Originals on the Scanner Glass	30
Managing Contacts	32
Registering Contacts	32
Registering Grouped Contacts	32
Registration and Backup of Contacts Using a Computer	33
Printing	34
Printing from a Computer	34
Printing Basics - Windows	34
Printing Basics - Mac OS X	35
Printing on 2-Sides (for Windows only)	37
Printing Several Pages on One Sheet	38
Printing to Fit the Paper Size	39
Printing Multiple Files Together (for Windows Only)	41
Enlarged Printing and Making Posters (for Windows Only)	42
Printing Using Advanced Features	48
Printing from Smart Devices	50
Using Epson iPrint	50
Using AirPrint	52
Canceling Printing	52
Canceling Printing - Printer Button	52
Canceling Printing - Windows	52
Canceling Printing - Mac OS X	53
Copying	54
Scanning	55
Scanning Using the Control Panel	55
Scanning to the Cloud	55
Scanning to a Computer	55
Scanning to a Computer (WSD)	56
Scanning from a Computer	56
Scanning in Office Mode	56
Scanning in Professional Mode	58
Scanning from Smart Devices	60
Faxing	62
Setting Up a Fax	62
Connecting to a Phone Line	62
Making Basic Fax Settings	65
Sending Faxes	67
Basic Fax Sending Operations	67
Various Ways of Sending Faxes	69
Receiving Faxes	70
Setting Receiving Mode	70
Various Ways of Receiving Faxes	71
Saving Received Faxes	72
Using Other Faxing Features	73
Printing Fax Report and List	73
Reprinting Received Faxes	73
Replacing Ink Cartridges	75
Checking the Ink Levels	75
Checking the Ink Levels - Control Panel	75
Checking the Ink Levels - Windows	75
Checking the Ink Levels - Mac OS X	75
Ink Cartridge Codes	75
Ink Cartridge Handling Precautions	76
Replacing Ink Cartridges	78
Temporarily Printing with Black Ink	81
Temporarily Printing with Black Ink - Windows	82
Temporarily Printing with Black Ink - Mac OS X	83
Conserving Black Ink when the Black Ink Is Low (for Windows Only)	84
Improving Print and Scan Quality	85
Checking and Cleaning the Print Head	85
Checking and Cleaning the Print Head - Control Panel	85
Checking and Cleaning the Print Head - Windows	86
Checking and Cleaning the Print Head - Mac OS X	86
Aligning the Print Head	86
Aligning the Print Head - Control Panel	86
Aligning the Print Head - Windows	87
Aligning the Print Head - Mac OS X	87
Cleaning the Paper Path	88
Cleaning the ADF	88
Cleaning the Scanner Glass	90
Applications and Network Service Information	91
Epson Connect Service	91
Web Config	91
Running Web Config on a Web Browser	91
Running Web Config on Windows	92
Running Web Config on Mac OS X	92
Necessary Applications	92
Windows Printer Driver	92
Mac OS X Printer Driver	94
EPSON Scan (Scanner Driver)	95
Epson Event Manager	96
PC-FAX Driver (Fax Driver)	96
FAX Utility	96
EPSON Software Updater	98
EpsonNet Config	98
Uninstalling Applications	99
Uninstalling Applications - Windows	99
Updating Applications and Firmware	101
Solving Problems	102
Checking the Printer Status	102
Checking Messages on the LCD Screen	102
Checking the Printer Status - Windows	103
Checking Printer Status - Mac OS X	103
Removing Jammed Paper	103
Removing Jammed Paper from the Rear Paper Feed	104
Removing Jammed Paper from Inside the Printer	104
Removing Jammed Paper from the ADF	106
Paper Does Not Feed Correctly	107
Original Does Not Feed in the ADF	108
Power and Control Panel Problems	108
Power Does Not Turn On	108
Power Does Not Turn Off	108
LCD Screen Gets Dark	108
Printer Does Not Print	109
Printout Problems	109
Print Quality Is Poor	109
Copy Quality Is Poor	111
An Image of the Reverse Side of the Original Appears in the Copied Image	111
The Position, Size, or Margins of the Printout Are Incorrect	111
Paper Is Smeared or Scuffed	112
Printed Characters Are Incorrect or Garbled	112
The Printed Image Is Inverted	112
The Printout Problem Could Not be Cleared	113
Printing Is Too Slow	113
Cannot Start Scanning	113
Cannot Start Scanning when Using the Control Panel	114
Scanned Image Problems	114
Scan Quality Is Poor	114
Characters Are Blurred	115
An Image of the Reverse Side of the Original Appears in the Scanned Image	115
Moiré (Cross-Hatch) Patterns Appear in the Scanned Image	115
Scanning Area or Direction Is Not Correct	116
The Scanned Image Problem Could Not be Cleared	116
Other Scanning Problems	116
Thumbnail Preview Does Not Work Properly	116
Scanning Is Too Slow	117
Scanning Stops when Scanning to PDF/Multi-TIFF	117
Problems when Sending and Receiving Faxes	117
Cannot Send or Receive Faxes	117
Cannot Send Faxes	118
Cannot Send Faxes to a Specific Recipient	118
Cannot Send Faxes at a Specified Time	119
Cannot Receive Faxes	119
Memory Full Error Occurs	119
Sent Fax Quality Is Poor	120
Faxes Are Sent at the Wrong Size	120
Received Fax Quality Is Poor	120
Received Faxes Are Not Printed	120
Other Faxing Problems	121
Cannot Make Calls on the Connected Telephone	121
Answering Machine Cannot Answer Voice Calls	121
Sender's Fax Number Not Displayed on Received Faxes or the Number Is Wrong	121
Other Problems	121
Slight Electric Shock when Touching the Printer	121
Operation Sounds Are Loud	121
The ADF Does Not Work	122
The Date and Time Are Incorrect	122
Application Is Blocked by a Firewall (for Windows Only)	122
Appendix	123
Technical Specifications	123
Printer Specifications	123
Scanner Specifications	124
Interface Specifications	124
Fax Specifications	124
Wi-Fi Specifications	125
Security Protocol	125
Supported Third Party Services	125
Dimensions	126
Electrical Specifications	126
Environmental Specifications	127
System Requirements	127
Regulatory Information	128
Standards and Approvals	128
Restrictions on Copying	129
Transporting the Printer	129

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PRELIMINARY

Related Information

“Checking the Printer Status” on page 102

“Removing Jammed Paper” on page 103

“Replacing Ink Cartridges” on page 75