Gateway E-475M Gateway Notebook Reference Guide (Windows XP) - Page 120

Mouse, Diagnostic, Query Modem, Start, Control Panel, Printers and Other, Hardware

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CHAPTER 9: Troubleshooting 5 Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search box, then press ENTER. The modem is noisy when it dials and connects • When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital "getting acquainted" conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click p Printers and Other Hardware. 2 Click/double-click the Phone and Modem Options icon, then click the Modems tab. 3 Click the modem you want to adjust, then click Properties. 4 Click the Modem tab, then adjust the Speaker volume control. 5 Click OK twice to close the Phone and Modem Options dialog box. Mouse See also "Touchpad" on page 121. 112

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CHAPTER
9
: Troubleshooting
112
5
Click the
Diagnostic
tab, then click
Query Modem
.
If information about the modem appears, the
modem passed diagnostics. If no modem
information is available, a white screen appears with
no data, or if you get an error such as
port already
open or the modem has failed to respond
, the
modem did not pass diagnostics.
The modem is noisy when it dials and connects
•
When your modem tries to connect to another modem,
it begins
handshaking
. Handshaking is a digital “getting
acquainted” conversation between the two modems
that establishes connection speeds and communication
protocols. You may hear unusual handshaking sounds
when the modems first connect. If the handshaking
sounds are too loud, you can turn down the modem
volume.
To turn down the modem volume:
1
Click
Start
, then click
Control Panel
. The
Control
Panel
window opens. If your Control Panel is in
Category View, click p
Printers and Other
Hardware
.
2
Click/double-click the
Phone and Modem Options
icon, then click the
Modems
tab.
3
Click the modem you want to adjust, then click
Properties
.
4
Click the
Modem
tab, then adjust the
Speaker
volume
control.
5
Click
OK
twice to close the
Phone and Modem
Options
dialog box.
Mouse
See also
“Touchpad” on page 121
.
Help
F
or
m
ore
in
f
or
ma
tion
ab
out
m
ode
m
trou
bl
eshootin
g,
c
l
ic
k
Start
,
then
c
l
ic
k
Help and Support
. Ty
pe
the
k
e
yw
ord
modem troubleshooting
in
the
Search
box
,
then
press
E
NTER
.