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Gateway E-475M Gateway Notebook Reference Guide (Windows XP) - Page 130

Telephone support, Before calling Gateway Customer Care

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CHAPTER 9: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. • If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely. • If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer's documentation and technical support resources. • If you have "how to" questions about using a program, see: • Online Help • Printed documentation • The Microsoft Windows documentation • The software publisher's Web site • See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your notebook • Your notebook was dropped • The case was damaged Instead, unplug your notebook and contact a qualified computer technician. • Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. • The label on the bottom of your notebook includes the Gateway Customer Care telephone number. For more information, see "Gateway contact information" on page 3. 122

Section	Page
Contents	3
About This Reference	9
About this guide	10
Accessing your online User Guide	10
Gateway contact information	11
Gateway model and serial number	11
Microsoft Certificate of Authenticity	11
For more information	12
Checking Out Your Notebook	13
Front	14
Left	15
Right	16
Back	17
Bottom	18
Keyboard area	19
Setting Up and Getting Started	21
Working safely and comfortably	22
Reducing eye strain	22
Setting up your computer desk and chair	23
Sitting at your notebook	23
Avoiding discomfort and injury from repetitive strain	23
Connecting the AC adapter	24
Protecting from power source problems	26
Connecting the dial-up modem	27
Connecting to a broadband modem or network	28
Starting your notebook	28
Waking up your notebook	30
Turning off your notebook	30
Restarting (rebooting) your notebook	30
Using the status indicators	31
Using the keyboard	32
Key types	33
System key combinations	34
Programming the hotkey	37
Using the optional fingerprint reader	38
Running the TouchStrip Tutorial	38
Enrolling your fingerprints	39
Using the Fingerprint Control Center	41
Using the fingerprint reader features	42
Using the smart card reader	43
Using a privacy filter	43
Using the EZ Pad touchpad	44
Adjusting the brightness	46
Adjusting the volume	46
Turning your wireless radio on or off	47
IEEE 802.11 wireless network radio	47
Bluetooth radio	48
Using Drives and Accessories	49
Changing modules	50
Using the CD or DVD drive	53
Identifying drive types	53
Using a CD or DVD	54
Using the memory card reader	55
Memory card types	55
Inserting a memory card	55
Using a memory card	55
Removing a memory card	56
Adding and removing a PC Card	56
Using a port replicator	57
Installing a printer or other peripheral device	58
Connecting a USB device	58
Connecting an IEEE 1394 device	59
Viewing the display on a projector or monitor	60
Viewing the display on a television	61
Ordering accessories	62
Managing Power	65
Monitoring the battery charge	66
Recharging the battery(ies)	66
Changing batteries	67
Replacing the main battery	67
Installing a secondary battery	68
Recalibrating the battery(ies)	69
Extending battery life	70
Maximizing battery performance	70
Conserving battery power	70
Using alternate power sources	71
Changing power modes	71
Using power saving modes	72
Changing notebook power settings	72
Changing the power scheme	73
Changing alarm options	74
Changing advanced settings	75
Activating and using Hibernate mode	76
Traveling with Your Notebook	79
Packing your notebook	80
Traveling by air	80
Dial-up modem	80
Radio frequency wireless connections	81
Files	81
Security	82
Power	83
Additional tips	83
Maintaining Your Notebook	85
Caring for your notebook	86
Cleaning your notebook	87
Cleaning the exterior	87
Cleaning the keyboard	87
Cleaning the notebook screen	88
Maintaining the battery(ies)	88
Storing batteries	89
Cleaning CDs or DVDs	89
Upgrading Your Notebook	91
Preventing static electricity discharge	92
Adding or replacing memory modules	93
Replacing the hard drive kit	97
Troubleshooting	103
Safety guidelines	104
First steps	104
Troubleshooting	105
Audio	105
Battery	105
CD drives	105
Diskette drive (modular or external)	106
Display	106
DVD drives	107
Ethernet	109
File management	109
Fingerprint reader	110
Hard drive	110
Internet	111
Keyboard	112
Media Center	113
Memory	116
Memory card reader	116
Modem (cable or DSL)	117
Modem (dial-up)	117
Mouse	120
Networks (wired)	121
Networks (wireless)	123
Passwords	125
PC Cards	126
Power	126
Printer	126
Sound	128
Status indicators	128
Touchpad	129
Video	129
Telephone support	130
Before calling Gateway Customer Care	130
Legal Information	131
Important safety information	132
Setting up your system	132
Care during use	132
Replacement parts and accessories	133
Regulatory compliance statements	133
Wireless guidance	133
United States of America	134
Federal Communications Commission (FCC) Intentional emitter per FCC Part 15	134
Unintentional emitter per FCC Part 15	135
FCC declaration of conformity	135
California Proposition 65 Warning	136
Mercury Warning	136
Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems)	136
Canada	137
Industry Canada (IC) Intentional emitter per RSS 210	137
Unintentional emitter per ICES-003	137
Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem)	137
Japan	138
Japanese Modem Notice	138
Laser safety statement	138
EPA ENERGY STAR	139
Environmental information	139
Notices	140
All Rights Reserved	140
Trademark Acknowledgments	140
Macrovision statement	140
A	141
B	141
C	142
D	143
E	144
F	144
G	144
H	144
I	144
J	145
K	145
L	145
M	145
N	146
O	146
P	146
R	147
S	148
T	149
U	149
V	150
W	150