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HTC One max User manual - Page 219

Contact Sprint for Assistance, Self Check Error, Self Check Fail, Wrong PIN

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Self Check Error Self Check Fail Wrong PIN PIN Blocked. Call Your Provider Insert SIM Check SIM Card A fault was detected with your phone. If this error recurs, note the error and contact Sprint Customer Service. An operational fault was detected with your phone. Note the numeric code, turn your phone off, and contact Sprint Customer Service. You have entered an incorrect SIM PIN number. You have only three attempts to enter your PIN. After a third unsuccessful attempt, your phone will be locked and you will have to call Sprint Customer Service to have it unlocked. Sprint sets the default to PIN off; if you elect to enable the PIN then you will need to contact Sprint for the default PIN and PUK. An incorrect SIM PIN was entered three consecutive times. You will be unable to send or receive calls on your phone. Contact Sprint Customer Service to obtain the PIN Unblocked Key (PUK) code. Sprint sets the default to PIN off; if you elect to enable the PIN then you will need to contact Sprint for the default PIN and PUK. Your SIM Card is not being detected. Please check to ensure that you have inserted the SIM Card. Please check your SIM card to make sure it is properly inserted. Contact Sprint for Assistance If you experience any issues with voice or data services while outside of the United States, Sprint offers customer support 24 hours a day. In the event that you do experience an issue, try the following actions: ● First try powering your phone off and then back on; this will force your phone to reregister with the network. Sprint Worldwide Wireless Service 204

Section	Page
Table of Contents	2
Important Information	15
Radio Frequency Exposure Operating Instructions	15
Important Note on Recoverable Data	15
Get Started	16
Your Phone at a Glance	16
Charge Your Phone	17
Turn Your Phone On and Off	18
Activate Your Phone	19
Complete the Setup Application	20
Set Up Voicemail	21
Transfer Content to Your New Phone	22
Transfer Content from an Android Phone with Data Connection	22
Transfer Content from an iPhone	23
Transfer Content From Your Old Phone Using Bluetooth	23
Transfer Content Between Your Phone and Computer	24
Ways of Transferring Contacts and Other Content into Your Phone	24
Restore Your Backup From Your Online Storage to Your New Phone	25
Sprint Account Information and Help	25
Sprint Account Passwords	26
Manage Your Account	26
Sprint Support Services	27
Phone Basics	28
Your Phone’s Layout	28
Turn Your Screen On and Off	29
Your Phone’s Lock Screen	30
Unlock the Screen	30
Customize the Lock Screen	31
Your Home Screen	31
Touchscreen Navigation	31
Motion Gestures	36
Working with Phone Apps and Settings	38
Open an App	38
Get to Know Your Settings	41
Using Quick Settings	42
HTC BlinkFeed - Your Dynamic Home Screen	43
Turn HTC BlinkFeed On or Off	44
Select Feeds	44
Read Articles in the Feeds Panel	45
Delete Tiles From the Feeds Panel	46
Post to Your Social Networks	46
Customize the Home Screen	46
Change Your Main Home Screen	46
Add, Remove, or Arrange Widget Panels	47
Change the Wallpaper	47
Customize the Launch Bar	47
Work with Widgets, Folders, and App Shortcuts	48
Status and Notifications	51
Status Bar	51
Notifications Panel	53
Notification LED	55
Capture the Phone Screen	55
Enter Text	55
HTC Sense Keyboard	55
Enter Text by Typing on the HTC Sense Keyboard	56
Enter Text with Word Prediction on the HTC Sense Keyboard	57
Enter Text with the HTC Sense Keyboard Using the Trace Keyboard	59
Enter Text by Speaking on the HTC Sense Keyboard	59
Swype Keyboard	60
Edit Text	61
Phone Calls	63
Make Phone Calls	63
Call Using Smart Dial	63
Dial an Extension Number	64
Return a Missed Call	64
Call From Call History	65
Call From People	65
Call Using a Speed Dial Number	65
Call a Number in a Text Message, Email Message, or Calendar Event	65
Call Emergency Numbers	66
Make International Calls	66
Set Up Speed Dial	67
Receive Phone Calls	67
In-call Options	69
3-way Calling	69
Put a Call On Hold	69
End a Call	70
Call Services	70
Caller ID	70
Call Waiting	70
Call Forwarding	71
Call History	71
Open Call History	71
Save a Number From Call History	72
Prepend a Number From Call History	72
Block a Caller	73
Erase Call History	73
Change Ringtone Settings	73
Visual Voicemail	74
Set Up Visual Voicemail	74
Review Visual Voicemail	75
Voicemail (Traditional)	76
Voicemail Notification	76
Set Up Voicemail	76
Retrieve Your Voicemail Messages	76
Internet Calls	77
Add an Internet Calling Account	77
Make an Internet Call	78
People	79
Your People List	79
Find People	80
Set Up Your Profile	80
Add Entries to People App	81
Add a New People Entry	81
Get In Touch with a Contact	82
Manage People Entries	82
Edit a People Entry	82
Delete an Entry	83
Delete Multiple Entries	83
Import or Copy Contacts	83
Merge Entries in People	83
Accept Contact Link Suggestions	83
Manually Merge Entries	84
Break the Link	84
Send Contact Information	85
Contact Groups	86
Create a Group	86
Send a Message or Email to a Group	86
Edit a Contact Group	86
Manage Your Contact Groups	87
Back Up and Restore Your Contacts	87
Accounts and Messaging	89
Gmail	89
Create a Google Account	89
Sign In to Your Google Account	90
View Your Gmail Inbox	90
Send a New Gmail Message	91
Reply To or Forward an Email Message	91
Add a Gmail Account	92
Get Help with Gmail	92
Email	92
Add an Email Account	92
Check Your Mail Inbox	93
Organize Your Inbox	94
Send an Email Message	94
Read and Reply to an Email Message	95
Save an Image in an Email Message	95
Save an Email Message in Tasks	95
Manage Email Messages	95
Search Email Messages	96
Work with Exchange ActiveSync Email	97
Delete an Email Account	98
Use Smart Sync	98
Change the Email Account Settings	99
Text Messaging and MMS	100
Send a Text Message (SMS)	100
Send a Multimedia Message (MMS)	101
Send a Group Message	102
Save and Resume Composing a Draft Message	103
Read and Reply to a Message	103
Receive Text Messages From Contacts Using an iPhone	105
View and Save an Attachment from a Multimedia Message	106
Help Protect Your Messages	106
Block Unwanted Messages	107
WAP Push Messages	107
Delete Messages and Conversations	108
Back Up and Restore Your Text Messages	108
Text and Multimedia Message Options	109
Social Networking Accounts	112
Facebook	112
Twitter	112
Google+	112
YouTube	112
Apps and Entertainment	115
Get Apps	115
Get Apps from Google Play	115
Download Apps from the Web	116
Uninstall an App	116
Navigation	117
HTC Car	117
Google Maps	120
Scout	124
Music	124
Listen to Music	124
Add a Song to the Queue	125
Playlists	126
Update Album Covers and Artist Photos	127
Set a Song as a Ringtone	127
Search for Lyrics, Music Videos, and More	128
Google Play Music	129
Sprint Music Plus	129
TV	130
Set Up the TV App	130
Use the EPG	131
Schedule TV Programs	132
Watch On Demand Videos	132
Set Up Your Remote Control	133
Customize the Remote Control Buttons	134
Control Your TV with HTC Remote	134
Control Your TV From the Notifications Panel	135
Google Play Movies & TV	135
Connect to Your Home Entertainment System	135
About HTC Media Link HD	135
Share Media on DLNA Devices	136
Kid Mode	137
Web and Data	139
Data Services – Sprint Spark LTE and Sprint 3G Networks	139
Launch a Web Connection	139
Data Connection Status and Indicators	139
Turn the Data Connection On or Off	140
Manage Your Data Usage	140
Wi-Fi	141
Turn Wi-Fi On and Connect to a Wireless Network	141
Prevent Notifications from Unsecured Wi-Fi Networks	142
Connect to a Wi‑Fi Network via WPS	142
Disconnect from a Wireless Network	142
Virtual Private Networks (VPN)	143
Add a VPN Connection	143
Connect to a VPN	143
Disconnect From a VPN	144
Search for Information	144
Perform Searches on the Web and Your Phone	144
Search the Web with Your Voice	144
Set Search Options	145
Get Instant Information with Google Now	145
Browse the Web	147
Open the Browser	147
Use Browser Tabs	148
Save Web Content For Later	149
Add and Manage Your Bookmarks	149
Browsing History	150
Private Browsing	151
Set Browser Options	151
Use Google Chrome to Browse the Web	151
Mobile Hotspot	151
Share Internet Connection via USB Tethering	152
Connect to the Internet Through a Computer	152
Wi‑Fi Printing	153
Camera and Video	155
Launch the Camera	155
Take a Photo	156
Record a Video	157
Camera Scenes	158
Change Camera and Video Settings	160
Capture Better Photos	161
Access Photos and Videos	162
View Photos and Videos	162
Watch and Edit Videos	163
Change the Video Playback Speed	164
View Photo Highlights	165
View and Edit Video Highlights	165
Create an Animated Gif	166
Save a Photo From a Video	166
Organize Photos and Videos	166
View Photos in Your Social Networks	168
Edit Your Photos	168
Share or Save a Frame From an HTC Zoe Photo	170
Create an Action Sequence Shot	170
Edit a Group Shot	171
Remove Unwanted Objects in a Photo	171
Send Your Photos and Videos	172
Share Your Photos on Social Networks	172
Share Memories Through HTC Share	173
Tools and Calendar	175
Calendar	175
View the Calendar	175
Schedule or Edit an Event	176
Choose Which Calendar to Show	176
Share an Event (vCalendar)	177
Accept or Decline a Meeting Invitation	177
Dismiss or Snooze Reminders	178
Calculator	178
Clock & Alarm	179
Set the Date and Time Manually	179
Set an Alarm	179
Check the Weather	179
Scribble	180
Compose a Note	180
Create a Note for a Photo Blog	182
Group Notes Into a Notebook	184
Share a Note	184
Online Storage	184
Google Drive	185
Dropbox	190
Tasks	191
Create a Task	191
Manage Tasks	191
Manage Task Lists	192
Voice Recorder	192
Record Your Voice	192
HTC Sync Manager	193
Install HTC Sync Manager on a Windows Computer	193
Transfer iPhone Content to Your HTC Phone	194
Copy or Remove Media on Your Phone	194
Batch Import Music, Photos, and Videos From Your Phone	195
Import Documents From Your Computer to Your Phone Automatically	195
Data and Apps that HTC Sync Manager Can Sync With	196
Sync Playlists Between Your Phone and Your Computer	197
Use HTC Sync to Back Up Your Phone	197
Check for HTC Sync Manager Updates	199
Get Help	199
Bluetooth and NFC	199
Connect a Bluetooth Headset or Car Kit	200
Reconnect a Headset or Car Kit	200
Disconnect From a Bluetooth Device	201
Send Information Using Bluetooth	201
Where Sent Information is Saved	202
Receive Files Using Bluetooth	203
Use Bluetooth FTP Server	204
Share Content with NFC	204
Fingerprint Scanner	206
Add a Fingerprint	206
Organize Your Fingerprints	207
microSD Card	207
Insert the microSD Card	207
Remove the microSD Card	210
Check the microSD Card Memory	210
Erase the microSD Card	210
Unmount the microSD Card	211
Update Your Phone	211
Prepare for a Phone Update	211
Update the Operating System	212
Update Your Profile	212
Update Your PRL	212
Sprint Worldwide Wireless Service	214
Activate Sprint Worldwide Service on Your Account	214
Your SIM Card	214
Enable Global Roaming Mode	214
Make and Receive Worldwide Calls	215
Sprint Voicemail Service	215
Set Up Your Voicemail Access Number	215
Access Your Voicemail	216
International Data Roaming	217
Get Started With Data Services	217
Access Email and Data Services on GSM/UMTS Networks	217
Access Email and Data Services on CDMA Networks	217
Status Messages	218
Contact Sprint for Assistance	219
Settings	222
Wireless & Networks Settings	222
Airplane Mode	222
Wi-Fi Settings	222
Bluetooth Settings	222
Mobile Data Settings	223
Media Output Settings	223
More Wireless & Network Settings	223
Personalize Settings	223
Wallpaper	223
Customize the Home Screen Settings	223
Ringtone	224
Notification Sound	224
Alarm	224
Accounts & Sync	224
Add Your Social Networks, Email Accounts, and More	224
Add an Exchange ActiveSync Account	225
Add Email Accounts	225
Add One or More Google Accounts	226
Manage Your Online Accounts	226
Location Settings	227
Google's Location Service	227
Location Setting	227
Additional Location Settings	228
Security Settings	228
Screen Lock Settings	228
Bypass the Lock Screen	230
Lock Screen and Password Settings	230
Allow Installation of Third-Party Programs	230
Work with Certificates	231
Accessibility Settings	231
Navigate Your Phone with TalkBack	232
Backup and Reset	234
Backup	235
Reset Your Phone	238
Get Content From Another Phone	239
Display, Gestures & Buttons Settings	239
Auto-rotate Screen	239
Font Size	239
Brightness	239
Screen Timeout (Sleep)	240
Daydream	240
Notification Light	240
Home Key	240
Home Double-click Speed	241
HTC Gestures	241
Calibrate the Screen	241
Sound Settings	241
General Sound Settings - Sound Profile and Vibrate	241
General Sound Settings - Volumes	242
Do Not Disturb Mode	242
Incoming Calls - Ringtones	243
Incoming Calls - Other Options	243
Notifications and Alarms	243
System Sound Settings	244
Call Settings	244
Voicemail Settings	244
Hearing Aids	244
CDMA Call Settings	244
Internet Call Settings	246
Other Call Settings	246
Apps Settings	246
Uninstall Third-party Apps	246
Clear Application Cache and Data	247
Storage Settings	247
Types of Storage	247
Copy Files To or From Your Phone	247
Make More Storage Space	248
Encrypt Data on Your Phone	249
Encrypt Data on Your Storage Card	249
Power Settings	250
Check Battery Usage	250
Display the Battery Percentage	250
Check Battery History	250
Optimize Battery Life with Power Saver Mode	250
Battery Saving Tips	251
Language & Keyboard Settings	253
Change the Phone Language	253
Spell Checker	253
Keyboard Settings - Google Voice Typing	253
Keyboard Settings - HTC Sense Input	253
Keyboard Settings - Swype	254
Speech Settings	254
Date & Time Settings	255
Activate This Device	255
System Updates	255
About Your Phone	256
Proprietary Notices	257