HP 4500 HP Color LaserJet 4500, 4500N, 4500DN Printer User Guide - Page 148
Transparencies or glossy paper will not feed, Envelopes jam or will not feed in the printer
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Transparencies or glossy paper will not feed Cause Solution The correct media type is not specified in your Verify that the correct media type is selected in software or printer driver. your software or printer driver. The input tray is overfilled. Remove excess media from the input tray. Do not load more than 50 transparencies in any tray. Media in another input tray is the same size as Make sure that the input tray containing the the transparencies and the printer is defaulting transparencies or glossy paper is selected in to the other tray. your software application or printer driver. Use the printer control panel to configure the tray to the media type loaded. Envelopes jam or will not feed in the printer Cause Solution Envelopes are loaded in an unsupported tray. Load envelopes into Tray 1. Envelopes should only be printed from Tray 1. Envelopes are curled or damaged. Try using different envelopes. Envelopes are sealing because the moisture Try using different envelopes. content is too high. Envelope orientation is incorrect. Verify that the envelope is loaded correctly. See the section on loading envelopes in chapter 3. The envelopes being used are not supported See the section on supported media weights by this printer. and sizes in chapter 3 or the HP LaserJet Printer Family Paper Specification Guide. 148 Solving Problems with the Printer EN