HP 4500 HP Color LaserJet 4500, 4500N, 4500DN Printer User Guide - Page 167
Software Application Problems
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Software Application Problems Unable to change system selections through software Cause System software changes are locked out by the printer control panel. Your software application does not support system changes. The correct printer driver is not loaded. The correct application driver is not loaded. Solution See the chapter on printer interfaces. Consult with your network administrator. See the documentation for your software application. Load the correct printer driver. Load the correct application driver. Unable to select a font from the software Cause The correct printer driver is not selected. The font is not available in your software application. Solution Select the correct printer driver. See the documentation for your software application. Unable to select colors from the software Cause Your software application does not support color. Color mode is not selected in your software application or printer driver. The correct printer driver is not loaded. Solution See the documentation for your software application. Select color mode instead of grayscale or monochrome mode. Load the correct printer driver. Printer driver does not recognize Tray 3 or the Duplex Printing Accessory Cause Solution The printer driver has not been configured to See the online Help for the printer driver for recognize Tray 3 or the duplex printing instructions on how to configure the driver to accessory. recognize printer accessories. The accessory may not be installed. Verify that the accessory is properly installed. EN Chapter 9 167