HP 4500 HP Color LaserJet 4500, 4500N, 4500DN Printer User Guide - Page 151

Dir > Prn, Printer is on, but is not receiving data

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Printer is on, but is not receiving data Cause Solution The printer's READY indicator light is not lit. Press GO to return the printer to the READY state. The top cover is not closed properly. Close the top cover firmly. A printer message other than READY appears See chapter 8 for troubleshooting information. on the printer control panel. The interface cable is not correct for this configuration. Select the correct interface cable for your configuration. See the chapter on printer interfaces for more information. The interface cable is not securely connected Disconnect and reconnect the interface cable. to both the printer and the computer. The printer is not configured correctly. See chapter 6 for configuration information. The interface configurations on the printer's configuration page do not match the configurations on the host computer. Configure the printer to match your computer configuration. Your computer is not working properly. Try using an application that you know works properly to check your computer, or, in DOS, type Dir > Prn at the DOS prompt. The computer port that the printer is connected to is not configured or is not working properly. Run another peripheral connected to this port to check the port operation. The printer has not been correctly named for your network or Macintosh computer. Use the appropriate utility to name the printer on the network. For Macintosh computers, name the printer from within the Chooser menu. EN Chapter 9 151

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EN
Chapter 9
151
Printer is on, but is not receiving data
Cause
Solution
The printer’s READY indicator light is not lit.
Press
G
O
to return the printer to the READY
state.
The top cover is not closed properly.
Close the top cover firmly.
A printer message other than READY appears
on the printer control panel.
See chapter 8 for troubleshooting information.
The interface cable is not correct for this
configuration.
Select the correct interface cable for your
configuration. See the chapter on printer
interfaces for more information.
The interface cable is not securely connected
to both the printer and the computer.
Disconnect and reconnect the interface cable.
The printer is not configured correctly.
See chapter 6 for configuration information.
The interface configurations on the printer’s
configuration page do not match the
configurations on the host computer.
Configure the printer to match your computer
configuration.
Your computer is not working properly.
Try using an application that you know works
properly to check your computer, or, in DOS,
type
Dir > Prn
at the DOS prompt.
The computer port that the printer is
connected to is not configured or is not
working properly.
Run another peripheral connected to this port
to check the port operation.
The printer has not been correctly named for
your network or Macintosh computer.
Use the appropriate utility to name the printer
on the network. For Macintosh computers,
name the printer from within the Chooser
menu.