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HP 5200tn HP LaserJet 5200L Series Printer - User Guide - Page 109

Step 4: Does the job print as expected?, Troubleshooting flowchart

UPC - 882780123762

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● On the SYSTEM SETUP submenu (on the CONFIGURE DEVICE menu) at the printer control panel, make sure that PERSONALITY=AUTO. ● You might be missing a printer message that could help you solve the problem. On the SYSTEM SETUP submenu (on the CONFIGURE DEVICE menu) at the printer control panel, temporarily turn off the CLEARABLE WARNINGS and AUTO CONTINUE settings. Then, print the job again. Step 4: Does the job print as expected? YES Go to step 5. NO Print is garbled, or only a Printing stops in the middle Print speed is slower than A printer control panel portion of the page prints. of the job. expected. setting is not taking effect. ● Check that you are using ● You might have pressed ● Simplify the print job. ● Check settings in the the correct printer driver. (See Printer drivers on page 7.) ● Stop. Check that the power ● Add more memory to the printer. (See Installing ● The data file sent to the supplied to the printer is steady, and that it meets printer memory on page 173.) printer might be corrupt. To test, try printing it on printer specifications. (See Electrical ● Turn banner pages off. printer driver or program. (The printer driver and program settings override printer controlpanel settings.) another printer (if specifications (See your network possible), or try a on page 158.) administrator.) different file. ● Note that slower speeds ● Check the interface cable connections. Test the cable by trying it on another computer (if should be expected if you are printing narrow paper, printing from tray 1, using the HIGH2 possible). ● Replace the interface fuser mode, or have set Small Paper Speed to SLOW. cable with a high-quality cable (see Part numbers on page 145). ● Simplify the print job, print at a lower resolution, or install more printer memory. (See Installing printer memory on page 173.) ● You might be missing a printer message that could help you solve the problem. On the SYSTEM SETUP submenu (on the CONFIGURE DEVICE menu) at the printer control panel, temporarily turn the CLEARABLE WARNINGS and AUTO ENWW Troubleshooting flowchart 97

Section	Page
Printer basics	13
Quick access to printer information	14
Printer at a glance	15
Features at a glance	16
Walkaround	17
Printer parts	17
Interface ports	18
Printer software	19
Printer drivers	19
Driver Autoconfiguration	19
Update Now	20
HP Driver Preconfiguration	20
Additional drivers	20
Opening the printer drivers	21
Software for Macintosh computers	21
Installing Macintosh printing system software for direct connections (USB)	22
To remove software from Macintosh operating systems	22
UNIX	22
Linux	22
Utilities	23
HP Easy Printer Care software	23
Other components and utilities	23
Selecting print media	24
Supported media sizes	24
Supported media types	25
Control panel	27
Overview	28
Control-panel layout	29
Using the control-panel menus	31
To use the menus	31
Show Me How menu	32
Retrieve Job menu	33
Information menu	34
Paper Handling menu	35
Configure Device menu	37
Printing submenu	37
Print Quality submenu	39
System Setup submenu	41
I/O submenu	45
Resets submenu	46
Diagnostics menu	47
Service menu	47
Changing printer-control-panel configuration settings	48
Changing control-panel settings	48
To change a control-panel setting	48
Tray-behavior options	48
Sleep Delay	50
Personality	50
Clearable warnings	51
Auto continue	51
Cartridge low	52
Cartridge-out response	52
Jam recovery	53
RAM disk	53
Language	53
Input/output (I/O) configuration	55
Parallel configuration	56
USB configuration	57
Connecting the USB cable	57
Printing tasks	59
Controlling print jobs	60
Source	60
Type and Size	60
Priority for print settings	60
Gaining access to printer driver settings	61
Using print media	62
Paper to avoid	62
Paper that can damage the printer	62
Configuring output bins	63
Printing to the top output bin	63
Printing to the rear output bin	64
Configuring trays	65
Loading tray 1 (multipurpose tray)	65
To load tray 1	65
Customizing tray 1 operation	66
Loading tray 2 (250-sheet tray)	67
To load tray 2	67
Printing on special media	70
Printing on letterhead, prepunched, or preprinted paper (single-sided)	70
Guidelines for printing on letterhead or preprinted forms	71
Printing on envelopes	71
To load envelopes in tray 1	71
Printing on labels	73
Guidelines for printing on labels	73
Printing on transparencies	73
Guidelines for printing on transparencies	73
Printing on rotated media	74
Printing full-bleed images	75
Printing on custom-size media	75
Guidelines for printing custom-size paper	75
Setting custom paper sizes	75
Loading custom-size media in tray 2	76
Printing on vellum	78
Printing on glossy paper	78
Colored paper	78
Heavy paper	78
HP LaserJet Tough paper	79
Recycled paper	79
Printing and paper storage environment	80
Printing on both sides (duplexing)	81
Paper orientation for printing on both sides	81
Layout options for printing on both sides	81
To print on both sides	82
Using features in the Windows printer driver	83
Creating and using quick sets	83
Using watermarks	83
Resizing documents	84
Setting a custom paper size from the printer driver	84
Using different paper and printing covers	84
Printing a blank first page	85
Printing multiple pages on one sheet of paper	85
Using features in the Macintosh printer driver	86
Creating and using presets	86
Printing a cover page	86
Printing multiple pages on one sheet of paper	86
Printing on both sides of the paper	87
Managing special printing situations	88
Printing a different first page	88
Stopping a print request	88
To stop the current print job from the printer control panel	88
To stop the current print job from the software program	88
Managing stored jobs	89
Managing memory	90
Managing the printer	91
Using printer information pages	92
Using the HP Easy Printer Care software	93
Supported operating systems	93
Supported browsers	93
To open the HP Easy Printer Care software	93
HP Easy Printer Care software sections	93
Using the HP Printer Utility for Macintosh	95
Opening the HP Printer Utility	95
HP Printer Utility features	95
Maintenance	97
Managing supplies	98
Supplies life	98
Approximate print-cartridge replacement intervals	98
Managing the print cartridge	98
Print-cartridge life expectancy	98
Print-cartridge storage	98
HP print cartridges	98
HP policy on non-HP print cartridges	98
Print-cartridge authentication	99
HP fraud hotline and Web site	99
Replacing supplies and parts	100
Supply replacement guidelines	100
Changing the print cartridge	100
To change the print cartridge	100
Cleaning the printer	103
To clean the printer using the printer control panel	103
Problem solving	105
Basic troubleshooting checklist	106
Factors that affect printer performance	106
Troubleshooting flowchart	107
Step 1: Does READY appear on the control-panel display?	107
Step 2: Can you print a configuration page?	107
Step 3: Can you print from a program?	108
Step 4: Does the job print as expected?	109
Step 5: Does the printer select the trays?	110
Solving general printing problems	111
Control-panel message types	114
Control-panel messages	115
Guidelines for using paper	127
Printing special pages	128
Common causes of jams	129
Jam locations	130
Jam recovery	130
Clearing jams	131
Clearing jams from the input-tray areas	131
Clearing jams from the print-cartridge area	132
Clearing jams from the output-bin areas	134
Solving repeated jams	135
Troubleshooting print-quality problems	137
Print-quality problems associated with media	137
Print-quality problems associated with the environment	137
Print-quality problems associated with jams	137
Image defect examples	137
Light print (partial page)	139
Light print (entire page)	139
Specks	140
Dropouts	140
Lines	141
Gray background	141
Toner smear	142
Loose toner	142
Repeating defects	143
Repeating image	143
Misformed characters	143
Page skew	144
Curl or wave	144
Wrinkles or creases	145
Vertical white lines	145
Tire tracks	146
White spots on black	146
Scattered lines	146
Blurred print	147
Random image repetition	147
Troubleshooting common Windows problems	149
Troubleshooting common Macintosh problems	150
Troubleshooting Linux problems	152
Troubleshooting common PostScript problems	153
General problems	153
Supplies and accessories	155
Order parts, accessories, and supplies	156
Order directly from HP	156
Order through service or support providers	156
Order directly through the HP Easy Printer Care software	156
Part numbers	157
Print cartridge	157
Memory	157
Cables and interfaces	157
Print media	157
Service and support	161
Hewlett-Packard limited warranty statement	161
Print cartridge limited warranty statement	162
Customer Self Repair Warranty Service	163
End User License Agreement	164
Customer support	166
HP maintenance agreements	167
On-site service agreements	167
Next-day on-site service	167
Weekly (volume) on-site service	167
Repacking the printer	167
Extended warranty	168
Specifications	169
Physical specifications	170
Electrical specifications	170
Acoustic emissions	170
Operating environment	171
Paper specifications	172
Envelopes	172
Envelopes with double side seams	172
Envelopes with adhesive strips or flaps	173
Envelope margins	173
Envelope storage	173
Labels	173
Label construction	174
Transparencies	174
Regulatory information	175
FCC regulations	176
Environmental product stewardship program	177
Protecting the environment	177
Ozone production	177
Power consumption	177
Toner consumption	177
Paper use	177
Plastics	177
HP LaserJet printing supplies	177
HP printing supplies returns and recycling program information	177
Paper	178
Material restrictions	178
Disposal of waste equipment by users in private households in the European Union	179
Material Safety Data Sheet (MSDS)	179
For more information	179
Declaration of conformity	180
Declaration of conformity	180
Safety statements	181
Laser safety	181
Canadian DOC regulations	181
VCCI statement (Japan)	181
Power cord statement (Japan)	181
EMI statement (Korea)	181
Laser statement for Finland	182
Working with memory	183
Overview	184
Installing printer memory	185
To install printer memory	185
Checking DIMM installation	189
Saving resources (permanent resources)	190
Enabling memory for Windows	191
Printer commands	193
Understanding PCL 6 and PCL 5e printer command syntax	194
Combining escape sequences	194
Using escape characters	195
Selecting PCL 6 and PCL 5 fonts	195
Common PCL 6 and PCL 5 printer commands	196
Glossary	201

Match case Limit results 1 per page

●

On the

SYSTEM SETUP

submenu (on the

CONFIGURE DEVICE

menu) at the printer control panel, make sure that

PERSONALITY=AUTO

●

You might be missing a printer message that could help you solve the

problem. On the

SYSTEM SETUP

submenu (on the

CONFIGURE

DEVICE

menu) at the printer control panel, temporarily turn off the

CLEARABLE WARNINGS

and

AUTO CONTINUE

settings. Then, print

the job again.

Step 4: Does the job print as expected?

YES

Go to step 5.

Print is garbled, or only a

portion of the page prints.

Printing stops in the middle

of the job.

Print speed is slower than

expected.

A printer control panel

setting is not taking effect.

●

Check that you are using

the correct printer driver.

(See

Printer drivers

on page

●

The data file sent to the

printer might be corrupt.

To test, try printing it on

another printer (if

possible), or try a

different file.

●

Check the interface

cable connections. Test

the cable by trying it on

another computer (if

possible).

●

Replace the interface

cable with a high-quality

cable (see

Part numbers

on page

145

●

Simplify the print job,

print at a lower

resolution, or install

more printer memory.

(See

Installing printer

memory

on page

173

●

You might be missing a

printer message that

could help you solve the

problem. On the

SYSTEM SETUP

submenu (on the

CONFIGURE DEVICE

menu) at the printer

control panel,

temporarily turn the

CLEARABLE

WARNINGS

and

AUTO

●

You might have pressed

Stop

●

Check that the power

supplied to the printer is

steady, and that it meets

printer specifications.

(See

Electrical

specifications

on page

158

●

Simplify the print job.

●

Add more memory to the

printer. (See

Installing

printer memory

on page

173

●

Turn banner pages off.

(See your network

administrator.)

●

Note that slower speeds

should be expected if

you are printing narrow

paper, printing from

tray 1, using the

HIGH2

fuser mode, or have set

Small Paper Speed

SLOW

●

Check settings in the

printer driver or program.

(The printer driver and

program settings

override printer control-

panel settings.)

ENWW

Troubleshooting flowchart