HP Brio ba200 hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools - Page 73

The Smart Card Security - memory for

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5 Troubleshooting Smart Card Troubleshooting Help Zone Problem Explanation What to Do Access to your Encryption Folder is denied (Windows 95, 98 and NT 4.0 only). The Smart Card Security Manager is unable to retrieve information stored on the smart card. Make sure your smart card is properly inserted in the reader and the correct PIN has been entered. If this isn't done, you will not be able to access the Encryption folder. If you are still unable to access the Encryption folder, you may have corrupted information on your smart card. Use the recovery procedure detailed on page 64 to restore your smart card. Files copied into the Encryption Folder don't seem to be encrypted (Windows 95, 98 and NT 4.0 only). The smart card you used to move your files into the Encryption folder is still inserted in the reader, and you still have access to all the files you moved into the Secure folder. Insert a card with a different encryption key into the reader and check the content of your files: they should be unreadable. Encrypted text decrypts badly. The card inserted in the reader Insert the correct card and enter your is not the one you used to PIN to access the Secure folder. encrypt your files. I can't delete a file in my Encryption folder using the Delete key (Windows 95, 98 and NT 4.0 only). For security reasons, deleting files using Delete is not recommended (it would leave a copy in the Recycle Bin). To delete a file from the Encryption folder use Shift+Delete. A message tells me that access to the smart card is denied. The Smart Card Security Manager is unable to retrieve information stored on the smart card. Check that the smart card is correctly inserted in the reader and (for an OmniBook) the reader is correctly inserted in the PCMCIA slot. Insert the card face-up and so the end nearest the gold memory emblem goes in first. Nothing happens when I insert my smart card. Your smart card is incorrectly inserted in the reader. The smart card reader is incorrectly installed in the PCMCIA slot (OmniBooks only). Ensure you have inserted the smart card correctly. Try removing and reinserting it, face-up and so the end nearest the gold memory emblem goes in first. Ensure the reader is correctly connected and fully inserted in your OmniBook's PCMCIA slot. 73

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73
5
Troubleshooting
Smart Card Troubleshooting Help Zone
Access to your Encryption Folder is
denied (Windows 95, 98 and NT 4.0
only).
The Smart Card Security
Manager is unable to retrieve
information stored on the
smart card.
Make sure your smart card is properly
inserted in the reader and the correct
PIN has been entered. If this isn
’
t done,
you will not be able to access the
Encryption folder.
If you are still unable to access the
Encryption folder, you may have
corrupted information on your smart
card. Use the recovery procedure
detailed on page 64 to restore your
smart card.
Files copied into the Encryption Folder
don
’
t seem to be encrypted (Windows
95, 98 and NT 4.0 only).
The smart card you used to
move your files into the
Encryption folder is still
inserted in the reader, and you
still have access to all the files
you moved into the Secure
folder.
Insert a card with a different encryption
key into the reader and check the
content of your files: they should be
unreadable.
Encrypted text decrypts badly.
The card inserted in the reader
is not the one you used to
encrypt your files.
Insert the correct card and enter your
PIN to access the Secure folder.
I can
’
t delete a file in my Encryption
folder using the Delete key (Windows
95, 98 and NT 4.0 only).
For security reasons, deleting
files using Delete is not
recommended (it would leave a
copy in the Recycle Bin).
To delete a file from the Encryption
folder use Shift+Delete.
A message tells me that access to the
smart card is denied.
The Smart Card Security
Manager is unable to retrieve
information stored on the
smart card.
Check that the smart card is correctly
inserted in the reader and (for an
OmniBook) the reader is correctly
inserted in the PCMCIA slot. Insert the
card face-up and so the end nearest the
gold memory emblem goes in first.
Nothing happens when I insert my
smart card.
Your smart card is incorrectly
inserted in the reader.
The smart card reader is
incorrectly installed in the
PCMCIA slot (OmniBooks only).
Ensure you have inserted the smart
card correctly. Try removing and
reinserting it, face-up and so the end
nearest the gold memory emblem goes
in first.
Ensure the reader is correctly connected
and fully inserted in your OmniBook
’
s
PCMCIA slot.
Problem
Explanation
What to Do