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Documentation, Help and Support, Smart Card Security Manager and press

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5 Troubleshooting Documentation, Help and Support Documentation, Help and Support There are several sources of documentation, help and support for HP ProtectTools 2000, smart cards, and support in general: • Smart Card Security System online help, which contains information about using and configuring the Smart Card Security System, as well as troubleshooting information. To access the Smart Card Security System online help, run the Smart Card Security Manager and press F1 or click the Help button. • HP Smart Card Diagnostics online help, which contains information about troubleshooting problems with your smart card system. To access the Smart Card Diagnostics online help, click Start Ö Programs Ö HP Smart Card Diagnostic Tool Ö HP Smart Card Diagnostics Help (the exact path may differ from this if you selected another one during installation). • ProtectTools 2000 User's Guide, which is provided for both the PC's user and the administrator. It is available in Acrobat (PDF) format on the ProtectTools 2000 CD-ROM. • GemSAFE User's Guide, which contains information on using GemSAFE smart cards for secure e-mail and Web access. It is available in Acrobat (PDF) format on the ProtectTools 2000 CDROM. • HP's web site resources, including: • Software and drivers • Manuals • FAQs (Frequently asked questions) • Technical notes • DiagTools, a downloadable hardware diagnostic tool • Information about HP support in general. Look in HP's support web site at: www.hp.com/go/support 77

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5
Troubleshooting
Documentation, Help and Support
Documentation, Help and Support
There are several sources of documentation, help and support for HP
ProtectTools 2000, smart cards, and support in general:
•
Smart Card Security System online help, which contains information
about using and configuring the Smart Card Security System, as well
as troubleshooting information.
To access the Smart Card Security System online help, run the
Smart Card Security Manager and press
F1
or click the
Help
button.
•
HP Smart Card Diagnostics online help, which contains information
about troubleshooting problems with your smart card system.
To access the Smart Card Diagnostics online help, click
Start
Ö
Programs
Ö
HP Smart Card Diagnostic Tool
Ö
HP Smart
Card Diagnostics Help
(the exact path may differ from this if
you selected another one during installation).
•
ProtectTools 2000 User
’
s Guide
, which is provided for both the PC
’
s
user and the administrator. It is available in Acrobat (PDF) format on
the ProtectTools 2000 CD-ROM.
•
GemSAFE User
’
s Guide
, which contains information on using
GemSAFE smart cards for secure e-mail and Web access. It is
available in Acrobat (PDF) format on the ProtectTools 2000 CD-
ROM.
•
HP
’
s web site resources, including:
•
Software and drivers
•
Manuals
•
FAQs (Frequently asked questions)
•
Technical notes
•
DiagTools, a downloadable hardware diagnostic tool
•
Information about HP support in general.
Look in HP
’
s support web site at:
www.hp.com/go/support