HP Color LaserJet 9500 Service Manual - Page 202

Note Note Note Event log messages The error formats for event log messages includes 13.xy.zz for jam conditions, and 66.xy.zz for hardware malfunctions. Error code zz is represented on the control panel with a decimal notation, and is represented in hexadecimal format in the event log when the device is connected to an HP LaserJet 9000 printer or an HP LaserJet 9000mfp. Error code zz is represented in decimal format on the control panel and on the event log when the device is connected to an HP LaserJet 9500 printer. Event log messages include the following codes: ● 13: jam condition ● 65: device condition • x: indicates how the paper-handling controller identifies the Jet-Link position at start-up • y: indicates the device type 0: paper-handling controller 1: input device 2: output device 3: output device or other output device • zz: indicates a jam or hardware malfunction that is identified by an internal numerical error code ● 66: hardware malfunction • x: indicates how the paper-handling controller identifies the Jet-Link position at start-up • y: indicates the device type 0: paper-handling controller 1: input device 2: output device 3: output device or other output device • zz: indicates a jam or hardware malfunction that is identified by an internal numerical error code The internal numerical error code matches the service-LED pattern. Device error conditions The following are operating errors: ● Stacker bin full ● Booklet bin full ● Staples low ● Stapler out of staples ● Too many sheets to staple ● Too many sheets to make a booklet The following are open-door errors: ● Output device is detached from printer or MFP ● Stapler door is open or not closed correctly ● Top cover is open or not closed correctly 200 Troubleshooting ENWW