HP Color LaserJet 9500 Service Manual - Page 228

Table 30. Control panel and event log messages-8-bin mailbox (continued) Control panel message Event log User LED Service LED Description 13.12.52 Jam in left accessory 13.12.52 Amber blinking Yellow blinking A stay jam exists in EXIT1. Media activated the EXIT1 sensor, but the media did not exit the area. Recommended action: 1 Check the event log to see if the jam is occurring at a repetitive rate (for example, more than three occurrences in less than 1,000 printed pages). 2 Check for a paper skew in the jammed sheet. 3 Make sure that the corner of a jammed sheet is not folded. 4 If a sheet is folded, check to see if it is caused by a defective fuser. 5 Check to see if the media is wrinkled before it arrives to the 8-bin mailbox. 6 Check to see if any obstructions exist in the delivery head path. 7 Make sure that the correct media type is being used in the printer or MFP. 8 Check to see if the error occurs when non-standard media is used. 9 Use standard media to see if the jam persists. 10 Make sure that the grounding line is in good condition by checking the electrical continuity between the guide beam and the specific point of the line. 11 Replace the delivery head if more than three jams occur in less than 1,000 jobs and if the customer is using standard media. 13.12.53 Jam in left accessory 13.12.53 Amber blinking Yellow blinking A delay jam exists in EXIT2. Media did not activate the EXIT2 sensor. Recommended action: 1 Check the event log to see the jam is occurring at a repetitive rate (for example, more than three occurrences in less than 1,000 printed pages). 2 Check for a paper skew in the jammed sheet. 3 Make sure that the corner of a jammed sheet is not folded. 4 If a sheet is folded, check to see if it is caused by a defective fuser. 5 Check to see if the media is wrinkled before it arrives to the 8-bin mailbox. 6 Check to see if any obstructions exist in the delivery head path. 7 Make sure that the correct media type is being used in the printer or MFP. 8 Check to see if the error occurs when non-standard media is used. 9 Use standard media to see if the jam persists. 10 Make sure that the grounding line is in good condition by checking the electrical continuity between the guide beam and the specific point of the line. 11 Replace the delivery head if more than three jams occur in less than 1,000 jobs and if the customer is using standard media. 13.12.54 Jam in left accessory 13.12.54 Amber blinking Yellow blinking A stay jam exists in the EXIT2 sensor. Media activated the EXIT2 sensor, but the media was not completely ejected to the face-down bin. Recommended action: 1 Check the bin sensors for correct movement. 2 Make sure that the correct media type is being used in the printer or MFP. 3 Use standard media to see if the jam persists. 4 Make sure that the customer is not placing a printed job back in a bin that is delivering another sheet. 5 Make sure that the correct media type is being used in the printer or MFP. 6 Check to see if the error occurs when non-standard media is used. 7 Use standard media to see if the jam persists. 8 Make sure that the grounding line is in good condition by checking the electrical continuity between the guide beam and the specific point of the line. 9 Replace the delivery head if more than three jams occur in less than 1,000 jobs and the customer is using standard media. 226 Troubleshooting ENWW