HP Color LaserJet 9500 Service Manual - Page 38

Service approach, Parts and supplies, Exchange program, Warranty

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Service approach Repair of the output device normally begins with a three-step process: 1 Isolate the problem to the major system (the host computer, the network or server, or the finishing-device system). 2 Determine whether the problem is located in the output device, the print unit, or the copy/ scan unit. 3 Troubleshoot the problem by using the "Troubleshooting flowchart" on page 198. Repair is usually accomplished by an assembly-level replacement of field replaceable units (FRUs). Some mechanical assemblies can be repaired at the subassembly level. HewlettPackard does not support replacement of components on the printed circuit assemblies. Parts and supplies "Consumables and documentation" on page 252 contains FRU and replacement part numbers, and contains information about products that are specifically designed for the output device. Replacement parts can be ordered from the HP Customer Support (HPCS) organization. Exchange program Hewlett-Packard might offer remanufactured assemblies for parts. These can be ordered through HPCS. Warranty For warranty information and requirements, see the user guide for the printer. 36 Product information ENWW

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36
Product information
ENWW
Service approach
Repair of the output device normally begins with a three-step process:
1
Isolate the problem to the major system (the host computer, the network or server, or the
finishing-device system).
2
Determine whether the problem is located in the output device, the print unit, or the copy/
scan unit.
3
Troubleshoot the problem by using the “Troubleshooting flowchart” on page 198.
Repair is usually accomplished by an assembly-level replacement of field replaceable units
(FRUs). Some mechanical assemblies can be repaired at the subassembly level. Hewlett-
Packard does not support replacement of components on the printed circuit assemblies.
Parts and supplies
“Consumables and documentation” on page 252 contains FRU and replacement part numbers,
and contains information about products that are specifically designed for the output device.
Replacement parts can be ordered from the HP Customer Support (HPCS) organization.
Exchange program
Hewlett-Packard might offer remanufactured assemblies for parts. These can be ordered
through HPCS.
Warranty
For warranty information and requirements, see the user
guide for the printer.