HP Color LaserJet 9500 Service Manual - Page 229

Table 30. Control panel and event log messages-8-bin mailbox (continued) Control panel message Event log User LED Service LED Description 66.12.06 Output device failure 66.12.06 Amber solid Red solid A flipper encoder error exists. The 8-bin mailbox did not detect transitions in the flipper encoder. Recommended action: 1 Check the event log to see if more than 1 million sheets have been printed. 2 Make sure that the encoder cable is connected correctly. 3 Make sure that the controller PCA is connected correctly. 4 Turn off the printer or MFP and then turn it on again to see if the error persists. 5 Replace the flipper if more than three jams occur in less than 1,000 jobs and if the customer is using standard media. 66.12.60 Output device failure 66.12.60 Amber solid Yellow solid An initial slider operation error exists. The elevator head might not be aligned correctly. Media might be blocking the slider movement. Recommended action: 1 Check to see if any obstructions exist in the slider movement. 2 Turn off the printer or MFP and then turn it on again to see if the error persists. 3 Replace the delivery head if more than three jams occur in less than 1,000 jobs and if the customer is using standard media. 66.12.61 Output device failure 66.12.61 Amber solid Yellow solid A slider operation error exists. The elevator head might not be aligned correctly. Media might be blocking the slider movement. Recommended action: 1 Check to see if any obstructions exist in the slider movement. 2 Turn off the printer or MFP and then turn it on again to see if the error persists. 3 Replace the delivery head if more than three jams occur in less than 1,000 jobs and if the customer is using standard media. 66.12.86 Output device failure 66.12.86 Amber solid Green solid The 8-bin mailbox cannot detect transitions in the belt encoder. Recommended action: 1 Make sure that the cables are connected correctly to the controller PCA. 2 Make sure that the encoder cable is seated correctly and assembled in the motor shaft. 3 Turn off the printer or MFP and then turn it on again to see if the error persists. 4 Replace the belt motor if the error persists. 66.12.95 Output device failure 66.12.95 Amber solid Red solid Yellow solid Green solid An error exits in the 8-bin mailbox controller PCA. Recommended action: 1 Make sure that the encoder cable is connected correctly to the controller PCA. 2 Turn off the printer or MFP and then turn it on again to see if the error persists. 3 If the error persists, replace the controller PCA. 66.12.99 Output device failure 66.12.99 Amber solid Red solid Yellow solid Green solid The Jet-Link communication stopped. Recommended action: 1 Make sure that the Jet-Link cable and the power cords are properly seated and connected correctly. 2 Turn off the printer or MFP and then turn it on again to see if the error persists. ENWW Chapter 7 Troubleshooting 227