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HP Deskjet 6940 User Guide - Windows 2000 - Page 100

Paper mismatch, Printer is stalled, Paper weight, Paper might be loaded improperly, Resume, Cancel

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Chapter 11 Paper weight The printer might print on multiple sheets of paper at once if the paper is under the recommended paper weight. Use paper that is within the recommended specifications. For paper weight specifications, see the reference guide that came with the printer. Paper might be loaded improperly The printer might print on multiple sheets of paper at once if the paper is loaded too far toward the back of the printer or if the paper guide is not positioned firmly against the paper. Reload the paper into the In tray, pushing the paper until you feel resistance, and then slide the paper guide firmly against the edge of the paper stack. The printer might also print on multiple sheets at once if different paper types are loaded in the In tray. For example, photo paper might be mixed with plain paper. Empty the In tray and load only the paper type that is appropriate for the document that you are printing. Paper mismatch If you receive an error message about a paper mismatch, it indicates that the paper size or type selected in the software program or in the printer software does not match the paper in the In tray. You can continue printing with the mismatched paper by pressing the Resume button. To cancel printing, press the Cancel button. To correct the paper mismatch, change the paper size and type selections in the software program or the printer software, or change the paper in the In tray. In the software program, follow these steps: 1. Press the Cancel button. 2. Open the File menu, and then click Page Setup. 3. On the Page Setup screen, verify the selected paper size and type. If the paper size and type match the paper in the In tray, proceed to step 2 below. If the size and type do not match, select the matching paper size and type or change the paper in the In tray. 4. Press the Resume button to continue printing. In the printer software, follow these steps: 1. Press the Cancel button. 2. Open the Printer Properties dialog box. 3. On the Paper/Quality tab, verify that the selected paper size and type match the paper in the In tray. If the size and type do not match, select the matching paper size and type or change the paper in the In tray. 4. Press the Resume button to continue printing. Printer is stalled If the printer stalls while printing a document, press the Resume button. If the printer does not start printing again, raise the printer cover, and then disconnect the power cable from the back of the printer. 98 HP Deskjet 6940 series

Section	Page
Contents	3
Welcome	6
Special features	7
Get started	8
Printer features	8
Buttons and lights	10
Paper trays	13
Photo/envelope feeder	15
Print cartridges	17
Ink-backup mode	18
Automatic paper-type sensor	19
Quiet mode	19
Connect to the printer	20
USB	20
Wired Ethernet networking	21
Ethernet basics	21
What you need for a wired network	22
Ethernet network examples	23
Install the printer on an Ethernet network	24
Connect the printer to an Ethernet network	24
Install the printer software	25
Ethernet lights	26
Report Page button	27
Network light	27
HP Report page	28
Embedded Web server (EWS)	30
Configure Bluetooth settings on a network printer	31
Reset the printer to the factory default settings	32
Networking glossary	33
Bluetooth wireless printing	36
Connect the HP Bluetooth Wireless Printer Adapter	36
Configure Bluetooth settings	37
HP iPAQ Bluetooth printing	38
Print photos	40
Print borderless photos	40
Print photos with a border	42
HP Real Life technologies	44
Photo print cartridge	44
Maximum dpi	45
Advanced color settings	46
Color management	46
Gray photo print cartridge	47
Exif Print	47
Store and handle photo paper	48
Save money when printing photos	48
Other photo projects	48
Share photos with friends and family	49
Print photos from a digital camera	50
Use a PictBridge camera	50
PictBridge printing	50
Use a Bluetooth camera phone	51
Print other documents	53
E-mail	53
Letters	54
Documents	55
Envelopes	56
Brochures	57
Greeting cards	59
Postcards	60
Transparencies	61
Labels	62
Index cards and other small media	63
Booklets	64
Posters	65
Iron-on transfers	67
Banners	68
CD/DVD tattoos	69
Printing tips	71
Printing shortcuts	71
Fast/economical printing	71
General everyday printing	72
Presentation printing	72
Print in grayscale	72
Select a print quality	72
Set the page order	73
Print multiple pages on a single sheet of paper	73
Print preview	73
Set a custom paper size	74
Select a paper type	74
Select a paper source	75
Print task quick sets	75
Automatic two-sided printing	76
Manual two-sided printing	78
Book binding	79
Tablet binding	79
Resize a document	81
Watermarks	81
Printer software	83
Printer Properties dialog box	83
What's This? help	83
Ink Status window	83
Download printer software updates	84
Maintenance	85
Install print cartridges	85
Set the auto-off feature	88
Align the print cartridges	89
Calibrate color	89
Automatically clean print cartridges	89
Print a test page	89
View estimated ink levels	89
Maintain the printer body	90
Remove ink from your skin and clothing	90
Manually clean print cartridges	90
Maintain print cartridges	91
Store print cartridges	91
Printer Toolbox	92
Troubleshooting	94
Ethernet problems	94
Printer does not print	96
Paper jam	97
Paper problems	99
Printer prints on multiple sheets at once	99
Paper mismatch	100
Printer is stalled	100
Print cartridge problems	101
Photos do not print correctly	103
Part of the photo is faded	104
PictBridge problems	105
Bluetooth printing problems	106
Banners do not print correctly	108
Print quality is poor	108
Too much or too little ink appears on the page	109
Document is misprinted	110
Problems with borderless documents	111
Part of the photo is faded	113
Photo has an unwanted border	114
Error messages	115
Out-of-paper message	116
Printer lights are on or flashing	116
Document prints slowly	118
If you continue to have problems	119
HP support process	119
Accessories	120
Automatic Two-Sided Printing Accessory (duplexer)	120
Install the duplexer	121
Enable the duplexer	121
Automatic two-sided printing	122
Print a booklet automatically	123
Automatic two-sided printing problems	124
Automatic Two-Sided Printing Accessory specifications	126
250-Sheet Plain Paper Tray	127
Install the 250-Sheet Plain Paper Tray Accessory	127
Load the 250-Sheet Plain Paper Tray Accessory	128
Use the 250-Sheet Plain Paper Tray Accessory	131
250-Sheet Plain Paper Tray Accessory specifications	131
Auto Two-Sided Print Accessory with Small Paper Tray	132
Install the Auto Two-Sided Print Accessory with Small Paper Tray	133
Enable the duplexer	133
Print postcards	134
Use the Auto Two-Sided Print Accessory with Small Paper Tray when printing from a digital camera	135
Print small photos	136
Print envelopes	137
Problems with the Auto Two-Sided Print Accessory with Small Paper Tray	138
Auto Two-Sided Print Accessory with Small Paper Tray specifications	141
Supplies	143
Paper	143
USB cables	143
Accessories	143
Specifications	144
Printer specifications	144
Environmental information	145
Environmental statement	145
Reduction and elimination	145
Recycling	145
Recycling information for the European Union	146
Energy consumption	146

Match case Limit results 1 per page

Paper weight

The printer might print on multiple sheets of paper at once if the paper is under the

recommended paper weight. Use paper that is within the recommended specifications.

For paper weight specifications, see the reference guide that came with the printer.

Paper might be loaded improperly

The printer might print on multiple sheets of paper at once if the paper is loaded too far

toward the back of the printer or if the paper guide is not positioned firmly against the

paper. Reload the paper into the In tray, pushing the paper until you feel resistance, and

then slide the paper guide firmly against the edge of the paper stack.

The printer might also print on multiple sheets at once if different paper types are loaded

in the In tray. For example, photo paper might be mixed with plain paper. Empty the In

tray and load only the paper type that is appropriate for the document that you are

printing.

Paper mismatch

If you receive an error message about a paper mismatch, it indicates that the paper size

or type selected in the software program or in the

printer software

does not match the

paper in the In tray.

You can continue printing with the mismatched paper by pressing the

Resume

button.

To cancel printing, press the

Cancel

button.

To correct the paper mismatch, change the paper size and type selections in the software

program or the

printer software

, or change the paper in the In tray.

In the software program, follow these steps:

Press the

Cancel

button.

Open the

File

menu, and then click

Page Setup

On the

Page Setup

screen, verify the selected paper size and type.

If the paper size and type match the paper in the In tray, proceed to step 2 below.

If the size and type do not match, select the matching paper size and type or change

the paper in the In tray.

Press the

Resume

button to continue printing.

In the

printer software

, follow these steps:

Press the

Cancel

button.

Open the

Printer Properties

dialog box.

On the

Paper/Quality

tab, verify that the selected paper size and type match the

paper in the In tray.

If the size and type do not match, select the matching paper size and type or change

the paper in the In tray.

Press the

Resume

button to continue printing.

Printer is stalled

If the printer stalls while printing a document, press the

Resume

button. If the printer

does not start printing again, raise the printer cover, and then disconnect the power cable

from the back of the printer.

Chapter 11

HP Deskjet 6940 series