HP Deskjet 6940 User Guide - Windows 2000 - Page 116

Out-of-paper message, Printer lights are on or flashing - power light and resume light

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Chapter 11 Paper detected does not match paper size or type selected" If you receive an error message about a paper mismatch, it indicates that the paper size or type selected in the software program or in the printer software does not match the paper in the In tray. Follow these instructions to resolve the problem. "Print cartridge is in the wrong slot" If you receive this error message, the print cartridge is installed in the wrong side of the print cartridge cradle. Always install the tri-color print cartridge in the left print cartridge cradle compartment. Install the black or photo print cartridge in the right print cartridge cradle compartment. "Printing in ink-backup mode" When the printer detects that only one print cartridge is installed, ink-backup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of printouts. If you receive the ink-backup mode message and two print cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each print cartridge. When plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed. Out-of-paper message Follow the appropriate steps for the condition that exists. If the In tray contains paper 1. Verify the following: - A sufficient amount of paper is in the In tray (at least ten sheets). - The In tray is not overly full. - The paper stack is touching the back of the In tray. 2. Slide the paper guides firmly against the edge of the paper. 3. Press the Resume button to continue printing. If the In tray is empty 1. Load paper in the tray. 2. Press the Resume button to continue printing. Printer lights are on or flashing The printer lights indicate the printer status. Power light is flashing The light stops flashing when the printer has received all data. The printer is preparing to print. Resume light is flashing If the Resume light is flashing, check the following conditions: 114 HP Deskjet 6940 series

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Paper detected does not match paper size or type selected"
If you receive an error message about a paper mismatch, it indicates that the paper size
or type selected in the software program or in the
printer software
does not match the
paper in the In tray. Follow
these instructions
to resolve the problem.
"Print cartridge is in the wrong slot"
If you receive this error message, the print cartridge is installed in the wrong side of the
print cartridge cradle.
Always install the tri-color print cartridge in the
left
print cartridge cradle compartment.
Install the black or photo print cartridge in the
right
print cartridge cradle compartment.
"Printing in ink-backup mode"
When the printer detects that only one print cartridge is installed, ink-backup mode is
initiated. This printing mode lets you print with a single print cartridge, but it slows the
printer and affects the quality of printouts.
If you receive the ink-backup mode message and two print cartridges are installed in the
printer, verify that the protective piece of plastic tape has been removed from each print
cartridge. When plastic tape covers the print cartridge contacts, the printer cannot detect
that the print cartridge is installed.
Out-of-paper message
Follow the appropriate steps for the condition that exists.
If the In tray contains paper
1.
Verify the following:
–
A sufficient amount of paper is in the In tray (at least ten sheets).
–
The In tray is not overly full.
–
The paper stack is touching the back of the In tray.
2.
Slide the paper guides firmly against the edge of the paper.
3.
Press the
Resume
button to continue printing.
If the In tray is empty
1.
Load paper in the tray.
2.
Press the
Resume
button to continue printing.
Printer lights are on or flashing
The printer lights indicate the printer status.
Power light is flashing
The light stops flashing when the printer has received all data.
The printer is preparing to print.
Resume light is flashing
If the Resume light is flashing, check the following conditions:
Chapter 11
114
HP Deskjet 6940 series