HP LH4r HP Netserver LH 3000 Installation Guide - Page 148

Error Messages, Clearing the System Configuration

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Chapter 12 Troubleshooting • Display "PASSED" or "FAILED" overall results of basic tests. • Record detailed test results of basic system tests. • Display a menu of advanced tests. • Select and run one or a series of advanced tests. • Add the record of results of advanced tests to the record of basic tests. • View a list to locate the meaning of a specific error code. • View one or more steps to help confirm and isolate error conditions. • Browse the Support Ticket, containing detailed inventories and test results. • Add comments to the Support Ticket. If you have TopTools remote management software installed and configured for use with DiagTools, you can accomplish any of the above tasks remotely. See the online documentation HP NetServer DiagTools Error Reference and User Guide for more information on DiagTools. Error Messages If you get an error message, insert your HP NetServer Navigator CD-ROM into the CD-ROM drive and press the Reset button on the front of the NetServer. An Error Message Utility automatically displays the error message and a possible solution. For a complete list of error messages and solutions see the NetServer Information Assistant program on the HP NetServer Online Documentation CD-ROM. Clearing the System Configuration You may need to clear the system configuration if a program has corrupted the configuration, or if incorrect settings made in the Setup utility have made the display unreadable. To clear the system configuration, follow these steps: 1. For both rack-mount and pedestal models, follow the instructions in Chapter 3, "Opening and Closing the HP NetServer," to gain access to the server. 2. Turn off power to the HP NetServer and unplug the power cord. Remove the front bezel and top cover. 140

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Chapter 12
Troubleshooting
140
•
Display "PASSED" or "FAILED" overall results of basic tests.
•
Record detailed test results of basic system tests.
•
Display a menu of advanced tests.
•
Select and run one or a series of advanced tests.
•
Add the record of results of advanced tests to the record of basic tests.
•
View a list to locate the meaning of a specific error code.
•
View one or more steps to help confirm and isolate error conditions.
•
Browse the Support Ticket, containing detailed inventories and test results.
•
Add comments to the Support Ticket.
If you have TopTools remote management software installed and configured for
use with DiagTools, you can accomplish any of the above tasks remotely.
See the online documentation
HP NetServer DiagTools Error Reference and User
Guide
for more information on DiagTools.
Error Messages
If you get an error message, insert your
HP NetServer Navigator CD-ROM
into
the CD-ROM drive and press the
Reset
button on the front of the NetServer. An
Error Message Utility automatically displays the error message and a possible
solution.
For a complete list of error messages and solutions see the NetServer Information
Assistant program on the
HP NetServer Online Documentation CD-ROM
.
Clearing the System Configuration
You may need to clear the system configuration if a program has corrupted the
configuration, or if incorrect settings made in the Setup utility have made the
display unreadable.
To clear the system configuration, follow these steps:
1.
For both rack-mount and pedestal models, follow the instructions in
Chapter 3, "Opening and Closing the HP NetServer," to gain access to the
server.
2.
Turn off power to the HP NetServer and unplug the power cord. Remove
the front bezel and top cover.