HP ProLiant DL380G5-WSS 3.7.0 HP StorageWorks HP Scalable NAS File Serving Sof - Page 391

Troubleshoot monitor problems You may encounter the following problems with service and device monitors. Monitor status If the monitor status is not reported as Up, check the last error message string and the last event message string that monitor_agent returned to HP Scalable NAS for any service or device monitor on any server in the cluster. The error or event message provides more status information. "Down" status The "Down" status indicates that the monitor finished its probe but it did not complete successfully. Depending on the monitor type (such as HTTP or SMTP), the service monitor probe may involve more than being able to connect to the network service. For many built-in service monitors, HP Scalable NAS may conclude that the monitor is down even if the TCP connection succeeds. For example, if a Web server is available but the URL specified in the HTTP service monitor was not found, the HTTP service monitor will be reported as Down. "Undefined" status If the probe has not completed because of a script configuration problem or because HP Scalable NAS is still attempting to finish the first probe, the status will be reported as "undefined" instead of Down. "SYSTEM ERROR" status The "SYSTEM ERROR" status indicates that a serious system functional error occurred while HP Scalable NAS was trying to probe the service. To see details about the system error, select the monitor on the Management Console, right-click, and select View Last Error. Also view the cluster log file. "Unknown" status The "unknown" status indicates that the information that ClusterPulse provided to the Management Console did not conform to one of the expected status choices. This HP Scalable NAS File Serving Software administration guide 391