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Troubleshooting HP Ultrium Drives, Rewinding/Removing a Stuck Tape

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Troubleshooting HP Ultrium Drives This section describes troubleshooting information for Ultrium drives, including: I Rewinding/Removing a Stuck Tape I Ultrium Cleaning Issues I LTO-Cartridge Memory (LTO-CM) Issues Refer to Running Diagnostic Tests on page 115 for information on troubleshooting library operation or other problems you may encounter. If you experience problems not covered by this manual, contact your support representative. Rewinding/Removing a Stuck Tape If a tape gets stuck in the drive, attempt to eject the tape: I Manually from the tape library I By holding the [UNLOAD] button for 10 to 15 seconds to force an eject from the drive I Remotely, using the Web-Based Library Administrator I Using your host backup software If these attempts are not successful, contact your support representative. 158 HP Ultrium Drives and Tape Cartridges Appendix A

Section	Page
Notice	3
Printing history	3
Warranty	4
Updates	4
Typographical conventions and terms	5
In this manual	6
1: Getting Started	14
Tape Library Components	15
Robot	17
Storage Cells	19
Cell Locations	19
Library Capacity	20
Reserved Cells	25
Cartridge Access Port	27
Drives	27
Additional Components	29
Web-Based Library Administrator (WBLA)	29
Tape Library Safety Features	29
Controlling Software	29
Library Operating Modes	30
Automated Mode	30
Manual Mode	30
Auto Clean Feature	31
Accessory Bin	32
2: Controls and Indicators	34
Operator Panel	35
Indicators	39
Buttons	39
Display Screens	40
Library Status	42
FSC (Fault Symptom Code) Logs	44
CAP Contents	45
Drive Information	46
Cleaning Information	47
Diagnostic Tests	49
Version Information	50
Configuration Menu	51
Library Configuration	52
Library SCSI Interface Configuration	53
Drive Configuration	54
Network Configuration	55
Personality Module	56
Web Password	57
Display Information	57
Operations Overview	58
Library Power Switch	61
Tape Drive Power Switches	64
3: Configuration	66
Enabling Auto Clean	67
Powering on the Library	69
Initializing and Resetting the Library	70
Re-initializing the Library	70
Resetting the Library	70
Entering Configuration Data	71
Operator Panel Entry	71
Library Entries	71
Drive Entries	77
Network Entries	80
Screen Characteristics	88
Cleaning Cartridge Warning Count	89
Web-Based Library Administrator (WBLA)	91
Loading Tapes into the Library	92
4: Library Operation	94
Operating in Automated Mode	95
Monitoring Status Information	95
CAP Status	97
Library Status	98
Web Status	98
Drive Status	99
Drive Information	100
CAP Magazine Status	100
CAP States	101
Cleaning Cartridge Usage Count	102
Library Personality Information	103
Exporting Cleaning Cartridges through the CAP	105
Importing Cleaning Cartridges through the CAP	106
Importing Data Cartridges through the CAP	108
Exporting Data Cartridges through the CAP	113
Manually Cleaning a Drive	113
Reviewing FSC Logs	115
Running Diagnostic Tests	116
Running Drive Diagnostic Tests	117
Running a Get-Put Loop	118
Operating in Demo Mode	119
Powering off the Library	121
Manual Operation	122
Opening the Library Front Doors	123
Moving the Robot	125
Raising and Lowering the Hand-camera Assembly	126
Rotating the Z-column	127
Locating a Cartridge in the Storage Cells	128
Removing a Cartridge from the Hand	128
Loading/Unloading Cartridges Manually	132
Loading a Cartridge into a DLT Drive	132
Unloading a Cartridge from a DLT Drive	136
Loading a Cartridge into an Ultrium Drive	137
Unloading a Cartridge from an Ultrium Drive	139
Loading a Cartridge into a 9840 Drive	140
Unloading a Cartridge from a 9840 Drive	142
Returning the Library to Online Status	143
A: Drives and Media	144
Appendix Overview	144
General Usage	145
Electrostatic Discharge (ESD) and Other Precautions	145
Mixed Media	147
Media Migration	147
HP Library & Tape Tools	147
Service Providers	149
HP Ultrium Drives and Tape Cartridges	150
HP Ultrium Drive and Media Specifications	150
Using HP Ultrium Cartridges	153
Maintaining Ultrium Cartridges	153
Write-Protecting Ultrium Cartridges	154
Using Ultrium Cartridge Bar Code Labels	155
Using Ultrium Cleaning Cartridges	158
Troubleshooting HP Ultrium Drives	159
Rewinding/Removing a Stuck Tape	159
Ultrium Cleaning Issues	160
LTO-Cartridge Memory (LTO-CM) Issues	161
DLT Drives and Tape Cartridges	162
DLT Drive and Media Specifications	163
Using DLT Tape Cartridges	165
Inspecting DLT Cartridges	165
Write-Protecting DLT Cartridges	168
Using DLT Cartridge Bar Code Labels	169
Using DLT Cleaning Cartridges	171
Troubleshooting DLT Drives	172
Rewinding/Removing a Stuck Tape	172
DLT Cleaning Issues	173
Cleaning Light Issues	173
Media Issues	175
9840 Drives and Tape Cartridges	176
9840 Drive and Media Specifications	176
Using 9840 Tape Cartridges	179
Maintaining 9840 Cartridges	180
Write-Protecting 9840 Cartridges	181
Using 9840 Cartridge Bar Code Labels	182
Using 9840 Cleaning Cartridges	182
Troubleshooting 9840 Drives	183
B: Library Elements and Diagrams	186
Appendix Overview	186
C: Customer Support	192
Registering Your Product	192
Supplies and Accessories	193
Ordering Tape Cartridges	194
Tape Cartridges	194
Ordering Bar Code Labels	196
Ultrium Bar Code Labels	196
DLT Bar Code Labels	197
9840 Bar Code Labels	198
Information Needed for Support	199
Backup Software Support	199
D: Safety & Regulatory Information	200
Rack Safety and Precautions	200
Electrostatic Discharge Damage Prevention	202
Regulatory Notices	203
FCC Compliance Statement	203
CISPR 22 and EN55022 Warning	203
Japanese Compliance Statement	204
Taiwan Warning Label Statement	204