HP Surestore Tape Library Model 20/700 HP Surestore Tape Library Model 20/700 - Page 175

Media Issues, Remotely, using the Web-Based Library Administrator

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Media Issues Table 11 on page 174 describes potential issues with media and how to resolve them. Table 11 Media Issues Problem Solution Cannot load tape into drive. Ensure your media and format type matches your drive type. (See Using DLT Tape Cartridges on page 164.) Tape has circular wear patterns around The drive hub may not be engaging the tape hub properly. the hub. Discard the tape and contact your support representative. Drive rejects tape load. Retry the operation. If you continue to see this issue, replace the tape cartridge. If data recovery is needed, contact your support representative. Tape stuck in drive. DLT tape drives are not customer installable or replaceable. Therefore, the removal or installation of tape drives in the library should only be carried out by a support representative. Attempt to eject the tape: I Manually from the tape library I Remotely, using the Web-Based Library Administrator I Using your host backup software If these attempts are not successful, contact your support representative. 174 DLT Drives and Tape Cartridges Appendix A

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174
DLT Drives and Tape Cartridges
Appendix A
Media Issues
Table 11
on page 174 describes potential issues with media and how to
resolve them.
Table 11
Media Issues
Media Issues
Media Issues
Media Issues
Problem
Problem
Problem
Problem
Solution
Solution
Solution
Solution
Cannot load tape into drive.
Ensure your media and format type matches your drive
type. (See
Using DLT Tape Cartridges
on page 164.)
Tape has circular wear patterns around
the hub.
The drive hub may not be engaging the tape hub properly.
Discard the tape and contact your support representative.
Drive rejects tape load.
Retry the operation. If you continue to see this issue, replace
the tape cartridge. If data recovery is needed, contact your
support representative.
Tape stuck in drive.
DLT tape drives are not customer installable or replaceable.
Therefore, the removal or installation of tape drives in the
library should only be carried out by a support
representative.
Attempt to eject the tape:
■
Manually from the tape library
■
Remotely, using the Web-Based Library Administrator
■
Using your host backup software
If these attempts are not successful, contact your support
representative.