HP Surestore Tape Library Model 20/700 HP Surestore Tape Library Model 20/700 - Page 183

Troubleshooting 9840 Drives This section describes general troubleshooting information for 9840 tape drives and media. Table 14 Troubleshooting 9840 Issues Problem Solution Cleaning Issues Cleaning cartridge ejects immediately The cleaning cartridge has reached its end of life. without performing a clean operation and Discard and replace with a new cleaning cartridge. the library status screen displays EXPIRED. Clean operations failed. I Retry the operation. I Try a different cleaning cartridge. I If unsuccessful, contact your service representative. Drive Issues The load/unload operation fails. I Try the operation with another tape. If successful, the original tape is suspect and you may need to replace it. I If this fails, perform an Initial Program Load (IPL). See Initializing and Resetting the Library on page 69. I If the problem persists, the drive may be suspect contact your service representative. A tape drive failed power on and cannot exit the IPL mode. I Retry power and the IPL (see Initializing and Resetting the Library on page 69). I If the problem persists, contact your service representative. The IPL failed. I Initiate IPL again. I If unsuccessful, contact your service representative. Media Issues Unable to write to a tape. I Ensure the tape is write-enabled (see WriteProtecting 9840 Cartridges on page 180). A tape cartridge is stuck in the drive. I Contact your service representative. 182 9840 Drives and Tape Cartridges Appendix A