IBM 4851 514 Service Guide - Page 66
Troubleshooting, common, problems
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Troubleshooting common problems Updated October, 2008 Table 9. Symptoms and actions (continued) Cash drawer does not open when cash drawer key is turned to the open position. 1. Replace the keylock insert if the lock does not turn with the key. See "Removing and replacing the keylock insert" on page 84. 2. Gently pull the drawer open while holding the key turned to the open position to determine if the slide assembly is binding. Look for items that may cause binds, such as pens or paper clips. Replace the slide assembly if necessary. 3. Replace the cam, pawl, and spring kit. See "Removing and replacing components of the latch and sensor assembly" on page 83. 4. Check for a bent actuator rod. Replace the actuator rod if necessary. Cash drawer does not stay closed. 1. Make sure that the keylock is not bound in the open position. Replace the keylock if necessary. See "Removing and replacing the keylock assembly" on page 82. 2. Replace the cam, pawl, and spring kit. See "Removing and replacing components of the latch and sensor assembly" on page 83. 3. Replace the latch and the sensor assembly. See "Removing and replacing the latch and sensor assembly" on page 83. 4. Replace the cash drawer. See "Removing and replacing a full-size drawer" on page 79. 5. Replace the system board. See "System board - removing and replacing" on page 66. Cash drawer does not open or 1. Look for items that could cause binding. Pens or paper close smoothly, or appears to clips trapped between the drawer and cover or the be binding. drawer and base could cause binding. 2. Compact drawer only: Remove the drawer and the rollers at the rear of the drawer and at the front of the base. Replace the rollers if necessary. 3. Determine if the slide assembly in the base is binding. Replace the slide assembly if necessary. Cash drawer not opening 1. Run the Setup Utility to make sure that IBM cash drawer setting is enabled. 2. Ensure that the cash drawer cable is securely connected. 3. Replace the cash drawer cable. 4. Replace the latch and sensor assembly. See "Removing and replacing the latch and sensor assembly" on page 83. 5. Replace the system board. See "System board - removing and replacing" on page 66. Cash drawer does not open when performing store transactions or running cash drawer tests, but it opens when the cash drawer key is turned to the open position. 1. Replace the latch and the sensor assembly. See "Removing and replacing the latch and sensor assembly" on page 83. 2. Replace the cash drawer cable. 3. Replace the system board. See "System board - removing and replacing" on page 66. 50 SurePOS 500 Model 514
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