Lenovo ThinkPad 390X User's Reference for ThinkPad 390 - Page 15

Recovering Lost or Damaged Software, Universal Serial Bus USB Problems

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Suspend or Hibernation Problems 100 LCD Problems 102 Indicator Problems 103 Battery Problems 103 CD-ROM Problems 104 Infrared Communication Problems 105 Audio Problems 106 Universal Serial Bus (USB) Problems 106 Modem Problems 107 PC Card Problems 109 Printer Problems 110 External Monitor Problems 111 Port Replicator Problems 113 Other Option Problems 114 Software Problems 115 Other Problems 116 Recovering Lost or Damaged Software 117 Using the Diskette Factory 118 Using the ThinkPad Customization CD 118 Using the Recovery CD 119 Chapter 5. Getting Service 121 Information on Your Computer 122 Option List 122 Identification Numbers 122 Problem Recording Sheet 123 Customer Support and Service 124 Help by Telephone 124 ThinkPad EasyServ 125 Getting Help Around the World 125 Fax Information 125 Electronic Support Services 126 Purchasing Additional Services 128 Enhanced PC Support Line 128 Client Support Line 129 Network and Server Support Line 129 Ordering Support Line Services 129 Warranty and Repair Services 130 Obtaining IBM Operating System Updates 131 Getting Update Diskettes 131 Ordering Publications 131 xv

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Suspend or Hibernation Problems
...............
100
LCD Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . .
102
Indicator Problems
. . . . . . . . . . . . . . . . . . . . . . . .
103
Battery Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
103
CD-ROM Problems
. . . . . . . . . . . . . . . . . . . . . . . .
104
Infrared Communication Problems
...............
105
Audio Problems
. . . . . . . . . . . . . . . . . . . . . . . . . .
106
Universal Serial Bus (USB) Problems
.............
106
Modem Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
107
PC Card Problems
........................
109
Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . . . .
110
External Monitor Problems
....................
111
Port Replicator Problems
.....................
113
Other Option Problems
......................
114
Software Problems
. . . . . . . . . . . . . . . . . . . . . . . .
115
Other Problems
. . . . . . . . . . . . . . . . . . . . . . . . . .
116
Recovering Lost or Damaged Software
..............
117
Using the Diskette Factory
....................
118
Using the ThinkPad Customization CD
.............
118
Using the Recovery CD
.....................
119
Chapter 5. Getting Service
. . . . . . . . . . . . . . . . . . . .
121
Information on Your Computer
...................
122
Option List
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
122
Identification Numbers
. . . . . . . . . . . . . . . . . . . . . .
122
Problem Recording Sheet
....................
123
Customer Support and Service
...................
124
Help by Telephone
........................
124
ThinkPad EasyServ
. . . . . . . . . . . . . . . . . . . . . . . .
125
Getting Help Around the World
.................
125
Fax Information
. . . . . . . . . . . . . . . . . . . . . . . . . .
125
Electronic Support Services
...................
126
Purchasing Additional Services
...................
128
Enhanced PC Support Line
...................
128
Client Support Line
........................
129
Network and Server Support Line
................
129
Ordering Support Line Services
.................
129
Warranty and Repair Services
..................
130
Obtaining IBM Operating System Updates
............
131
Getting Update Diskettes
.....................
131
Ordering Publications
. . . . . . . . . . . . . . . . . . . . . . .
131
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