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Palm 500V User Guide - Page 257

Troubleshooting

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Troubleshooting Although we can't anticipate all the situations that might arise, this chapter provides helpful information and answers to some of the most commonly asked questions. For additional information and technical support, visit go.palm.com/treo500v/. CHAPTER 14 257

Section	Page
Contents	3
Welcome	7
Your new smartphone	9
What’s in the box?	9
Hardware	9
Documentation and software	9
What do I need to get started?	10
Where to learn more	10
Websites	10
Registration	10
Customer service from your network operator	11
Corporate network support/your IT administrator	11
Setting up	13
Palm Treo 500v smartphone overview	15
Front view	15
Back view	16
Top view	17
Inserting the SIM card and battery	17
Charging the battery	19
Maximising battery life	20
Making your first call	22
Adjusting call volume	22
What’s my number?	23
Setting up synchronisation	23
Moving around on your Palm® Treo™ 500v smartphone	25
Navigating around the screen	27
Scrolling through screens	28
Closing screens	28
Highlighting and selecting items	28
Using the softkeys	30
Selecting menu items	30
Selecting options in a list	31
Using the keyboard	33
Use the keyboard to enter text and other symbols in many applications on your smartphone, as well as to dial phone numbers (see Using your Home screen).	34
Understanding the keyboard backlight	34
Using text-entry fields	34
Entering lowercase and uppercase letters	35
Entering numbers, punctuation, and symbols	35
Entering other symbols and accented characters	36
Entering passwords	36
Opening and closing applications	36
Using the Recent Programs content list	37
Using other content lists	37
Using keyboard shortcuts	38
Using the Main Menu	38
Closing applications	38
Using your Home screen	39
Your phone	41
Turning your Palm® Treo™ 500v smartphone on/off	43
Turning your phone off	43
Turning your phone on	44
Turning your smartphone on	44
Turning your smartphone off	44
Waking up the screen	45
Making calls from the Home screen	45
Dialling from the Home screen	45
Dialling by contact name	46
Dialling with a speed dial	48
Redialling a recently called number	48
Other ways of making calls	48
Dialling by company name	49
Dialling from a message	49
Receiving calls	49
Using voicemail	50
Setting up voicemail	50
Retrieving voicemail messages from the Home screen	50
What can I do during a call?	51
Ending a call	52
Switching applications during an active call	52
Saving phone numbers	52
Making a second call	53
Answering a second call (call waiting)	53
Making a conference call	54
Forwarding calls	55
Working with called numbers	56
Working with recently called numbers	56
Viewing all of your calls	57
Creating speed dials	58
Using a phone headset	60
Using a wired headset	60
Connecting to a Bluetooth® hands-free device	61
Using a Bluetooth hands-free device	63
Customising phone settings	63
Selecting ringtones and alert sounds	63
Adjusting call and ringer volume	64
Assigning a caller ID ringtone	65
Automatically answering calls	65
Blocking calls	65
Setting call waiting notification	66
Setting caller ID	67
Enabling fixed dialling	67
Manually selecting your wireless band	68
Manually selecting your network settings	69
Setting other call options	70
Using the SIM toolkit	71
What are all those icons?	72
Synchronising information	75
Synchronisation overview	77
How do I synchronise?	77
Synchronising wirelessly with the server	77
Synchronising with desktop sync software	78
What can I synchronise?	78
Setting up wireless synchronisation	81
Setting the synchronisation schedule	85
Initiating a wireless sync manually	86
Setting up your computer for synchronisation	86
System requirements	87
Installing ActiveSync desktop software: Windows XP	87
Installing Windows Mobile Device Center: Windows Vista	88
Using the desktop sync software	89
Connecting your smartphone to your computer	90
Synchronising using the sync cable	92
Other ways to synchronise	92
Synchronising over a Bluetooth connection	92
Synchronising with multiple computers	93
Setting synchronisation options	94
Changing which applications sync	94
Stopping synchronisation	95
Your email	97
Setting up email	99
Entering settings for an email account	99
Setting up a personal email account using the MyMail service	100
Setting up a POP/IMAP account: Common email providers	101
Setting up a POP/IMAP account: Other email providers	102
Entering outgoing server settings	106
Sending and receiving messages	108
Selecting which email account to use	108
Creating and sending an email message	108
Receiving email messages	110
Receiving attachments	111
Working with email messages	112
Adding a contact from an email message	112
Using an online address book	112
Finding messages	113
Replying to a message	114
Forwarding a message	114
Deleting messages	114
Using email shortcuts	115
Adding a signature to your messages	115
Customising your email settings	116
Changing email download settings	118
Working with meeting invitations	120
Sending email messages from within another application	121
Your text and multimedia messages	123
Sending and receiving messages	125
Creating and sending a text message	125
Setting text message delivery options	126
Creating and sending a multimedia message	127
Setting multimedia message delivery options	129
Receiving text and multimedia messages	130
Using links in messages	131
Deleting a message	132
Customising your message settings	132
Customising text message settings	132
Customising multimedia message settings	133
Using Windows Live	136
Using Live Search	136
Setting up Windows Live Mail	136
Using Windows Live Mail	138
Using Windows Live Messenger	138
Your connections to the web and wireless devices	141
Browsing the web	143
Opening the Vodafone live! website	143
Opening other web pages	143
Creating a favourite	145
Viewing a favourite	146
Organising your favourites	146
Downloading files and images from a web page	146
Returning to recently viewed pages	147
Customising your Internet Explorer Mobile settings	147
Connecting to devices with Bluetooth® wireless technology	149
Entering basic Bluetooth settings	150
The Bluetooth status icon	150
Requesting a connection with another Bluetooth device	150
Accepting a connection from another Bluetooth device	152
Entering advanced Bluetooth settings	152
Using your device as a wireless modem	154
Setting up a USB Internet Connection Sharing connection	154
Creating a Bluetooth Internet Connection Sharing connection	154
Your photos, videos, and music	157
Synchronising your media files	159
Synchronising media files: Windows XP	159
Synchronising media files: Windows Vista	159
Camera	160
Taking a picture	160
Taking pictures in burst mode	162
Recording a video	162
Customising your Camera settings	163
Pictures & Videos	165
Viewing a picture	165
Viewing a video	166
Viewing a slide show	166
Sending a picture or video	166
Creating new folders for storing pictures and videos	167
Organising your pictures and videos	167
Using a picture as the Home screen background	168
Editing a picture	168
Deleting a picture or video	169
Renaming a picture or video	169
Windows Media Player Mobile	169
Transferring media files to your smartphone	170
Playing media files on your smartphone	171
Working with libraries	173
Working with playlists	174
Customising Windows Media Player Mobile	175
Mobile TV	177
Your personal information organiser	179
Contacts	181
Adding a contact	181
Viewing or changing contact information	182
Deleting a contact	183
Adding a contact to the Favourite Contacts list	184
Finding a contact in an online address book	184
Sending a contact	184
Using SIM Manager	185
Calendar	186
Displaying your calendar	186
Creating an appointment	186
Adding an alarm reminder to an event	187
Creating an untimed event	187
Scheduling a repeating appointment	188
Sending a meeting request	188
Replying to a meeting request	189
Marking an event as sensitive	189
Deleting an event	190
Customising Calendar	190
Sending an appointment	191
Tasks	191
Adding a task	191
Checking off a task	192
Organising your tasks	193
Deleting a task	193
Customising Tasks	193
Voice Notes	194
Recording a voice note	194
Playing a voice note	194
Renaming a voice note	194
Deleting a voice note	194
Using a voice note as your ringtone	194
Your Microsoft Office and other document tools	195
Synchronising your Microsoft Office files	197
Synchronising files: Windows XP	197
Synchronising files: Windows Vista	198
Where are the changes I made to my file?	198
Word Mobile	199
Opening a document	199
Formatting text in a document	200
Finding or replacing text in a document	200
Saving a copy of a document	201
Changing the document list display	201
PowerPoint Mobile	202
Playing a presentation	202
Setting presentation playback options	203
Changing the presentation list display	204
Saving a copy of a presentation	205
Excel Mobile	205
Viewing a workbook	205
Entering text in a cell	207
Inserting a function	207
Selecting cells, rows, or columns	208
Adding cells, rows, or columns	208
Moving cells, rows, or columns	209
Deleting cells, rows, or columns	210
Naming a cell or range of cells	211
Sorting info in a worksheet	211
Finding info in a workbook	211
Saving a copy of a workbook	212
PDF Viewer	212
Opening a file	213
Your application and info management tools	215
Finding information	217
Exploring files and folders	217
Installing applications	218
Installing third-party applications	219
Installing applications from the Internet	219
Installing applications from your computer	220
Installing applications onto an expansion card	220
Removing applications	221
Sharing information	222
Beaming information	222
Beaming an entry or file	223
Turning on the option to receive beamed information	223
Receiving beamed information	224
Using expansion cards	224
Inserting and removing expansion cards	225
Opening applications on an expansion card	226
Saving files to an expansion card	226
Copying or moving applications and files between your smartphone and an expansion card	227
Exploring files on an expansion card	227
Renaming an expansion card	228
Encrypting an expansion card	228
Calculator	229
Performing calculations	229
Using the Calculator memory	230
Your personal settings	231
Home screen settings	233
Selecting your Home screen background	233
Selecting your Home screen layout	233
System sound settings	234
Selecting a sound profile	234
Customising sound profiles	235
Selecting Sounds & Notifications	236
Setting alert options	237
Display and appearance settings	237
Adjusting the brightness	237
Changing the text size	238
Setting display formats	238
Changing the system colour scheme	239
Application settings	239
Creating keyboard shortcuts	239
Setting input options	240
Locking your smartphone and info	241
Locking your keyboard	241
Unlocking the keyboard	241
Locking the SIM card	242
Locking your smartphone	243
Entering owner information	244
System settings	245
Setting the date and time	245
Setting system alarms	245
Managing identity certificates	246
How much storage space do I have left?	247
Optimising power settings	247
Turning wireless services on/off	248
Updating the system software	248
Connection settings	250
Manually entering dial-up connection settings	250
Changing your network connection	251
Manually entering network connection settings	252
Connecting to a VPN	253
Setting up a proxy server	253
Entering advanced connection settings	254
Ending a data connection	255
Troubleshooting	257
Transferring info from another device	259
Reinstalling the desktop software	259
Resetting your smartphone	260
Performing a soft reset	260
Performing a hard reset	261
Replacing the battery	262
Performance	263
The applications are running slower than usual	263
My battery seems to drain quickly	264
Screen	264
The screen appears blank	264
Network connection	265
Signal strength is weak	265
My smartphone won’t connect to the mobile network	265
My phone seems to turn off by itself	265
I can’t tell if data services are available	265
My smartphone won’t connect to the Internet	266
I can’t send or receive text or multimedia messages	267
I can’t make or receive calls using a hands-free device with Bluetooth® wireless technology	267
I lost the connection between my smartphone and my Bluetooth headset	268
Synchronisation: Overview	268
Synchronisation: Desktop sync software	269
The desktop sync software does not respond to sync attempt	269
Synchronisation finishes but info doesn’t appear where it should	271
Synchronisation starts but doesn’t finish	272
My video and music files won’t sync	272
My appointments show up in the wrong time slot after I sync	273
My scheduled sync doesn’t work	273
An alert tells me that ActiveSync encountered a problem on the server	273
An alert tells me that there is not enough free memory to sync my info	274
An alert tells me that ActiveSync encountered a problem with [item type] [item name]	274
My Home screen settings are not restored after a hard reset	274
Synchronisation: Exchange ActiveSync (wireless synchronisation)	274
An alert tells me that the server could not be reached	275
An alert tells me that my account information could not be detected	275
An alert tells me the device timed out while waiting for credentials	275
Email	275
I have problems using my account	275
I have problems sending and receiving email	276
Scheduled email synchronisation is not working	276
I have problems sending email	276
My vCard or vCal email attachment isn’t forwarding correctly	277
When I sync with my Exchange server my info is not downloading to my smartphone	277
Bluetooth wireless technology	278
I am unable to send information using a Bluetooth connection with another device.	278
I am unable to receive information that another device is sending me over a Bluetooth connection.	278
Web	278
I can’t access a web page	278
An image or map is too small on my smartphone screen	279
A secure site refuses to permit a transaction	279
Camera	279
The Camera preview image looks strange	280
Third-party applications	280
Getting more help	281
Making room on your smartphone	281
Voice quality	282
Is the other person hearing an echo?	282
Are you hearing your own voice echo?	282
Is your voice too quiet on the other end?	283
Terms	285
Important safety and legal information	291
Specifications	301