Palm 500V User Guide - Page 274

14 TROUBLESHOOTING CHAPTER An alert tells me that there is not enough free memory to sync my info The ActiveSync application on your smartphone ran out of storage space. Try the following: 1 Close all running programs (see Closing applications). 2 If the problem persists, see Making room on your smartphone for suggestions on other ways to free up space on your smartphone. An alert tells me that ActiveSync encountered a problem with [item type] [item name] An error occurred during the sync of a single item. This error can usually be corrected only by removing the item that caused the error. If you sync again to see if the error persists, be aware that items causing this type of error are skipped and do not show up again. My Home screen settings are not restored after a hard reset Settings such as the background image are not backed up during synchronisation, so they can't be restored after a hard reset. If you use a backup utility, you may be able to restore a backup to recover your Home screen settings and other additional info. Synchronisation: Exchange ActiveSync (wireless synchronisation) This section covers issues with direct wireless synchronisation with an Exchange server. See Synchronisation: Desktop sync software for help with synchronising using your desktop sync software. TIP If you are synchronising with an Exchange server and you're unable to change your lock settings, check with your system administrator to find out if a systemwide locking policy is in place. 274 S Y N C H R O N I S A T I O N : E X C H A N G E A C T I V E S Y N C ( W I R E L E S S S Y N C H R O N I S A T I O N )