Palm 500V User Guide - Page 275

TROUBLESHOOTING 14 CHAPTER An alert tells me that the server could not be reached Your smartphone had to wait too long to connect to the Exchange server. The connection may have been lost, the server may be temporarily overloaded, or the server may have encountered an internal error. Check your Exchange server name and proxy server settings (see Setting up wireless synchronisation), and try again later. An alert tells me that my account information could not be detected When you set up the Exchange server sync options, the credentials page was left blank. Correct the credentials (see Setting up wireless synchronisation), or set up your smartphone to sync only with a computer, and try to sync again. An alert tells me the device timed out while waiting for credentials The Exchange server credentials screen was left open too long. Re-enter the Exchange server credentials, and try to sync again. Email I have problems using my account Occasionally you may experience problems using an email account after you set it up. If you followed the account setup procedure (see Setting up email) and are experiencing problems in using the account, verify that the account complies with your email provider's requirements by following these steps: • Verify both your password and your username for your email account. • Some email service providers require you to be on their network to use your email account. If this is the case, be sure to use your provider's network as the connection type for the account. • Some email service providers have other requirements specific to their service. For example, Yahoo! requires you to set up POP mail forwarding for your Yahoo! account to download email messages to your smartphone. Check with your service provider to see if any provider-specific requirements exist. E M A I L 275