Palm 500V User Guide - Page 270

14 TROUBLESHOOTING CHAPTER using this connection box is checked, and that USB is selected from the list. Windows XP computer: Click Start, navigate to Programs, and then select Microsoft ActiveSync. Windows Vista computer: Click Start, select All Programs, and then select Windows Mobile Device Center. 4 Do one of the following: Windows XP computer: Double-click the ActiveSync icon in your taskbar. From the File menu, select Connection Settings. Make sure the Allow USB connections box is checked, and then click Connect. Windows Vista computer: Click Start, select All Programs, and then select Windows Mobile Device Center. Select Connect without setting up your device, and then select Connection settings. Make sure the Allow USB connections box is checked, and click Connect. 5 Perform a soft reset (see Performing a soft reset). 6 Restart your computer and make sure the desktop sync software is running. 7 If the problem persists, you can enable advanced ActiveSync network functionality. Press Home , and then press Start (left softkey). Navigate to the My Settings content list and press All Settings (right softkey). Select Connections, select More, and then select USB to PC. Check the Enable advanced network functionality box. 8 If problem persists, and you're synchronising through a USB hub, try connecting the sync cable to a different USB port or directly to your computer's built-in USB port. 9 If you're already synchronising through a built-in USB port on the front of your computer, move the sync cable to a USB port on the back of your computer if your computer has USB ports in both places. 10 Uninstall the desktop sync software that came with your smartphone, restart your computer, and then insert the Windows Mobile Getting Started CD, which came with your smartphone. 270 S Y N C H R O N I S A T I O N : D E S K T O P S Y N C S O F T W A R E