Palm 500V User Guide - Page 266

14 TROUBLESHOOTING CHAPTER You are in a roaming coverage area and your phone is connected to a 3G UMTS network, but you are not actively transmitting data. Additional fees may apply for calls or data transmission. Your phone is connected to a GPRS network, but you are not actively transmitting data. You can still make or receive calls. Your phone is on and a GPRS data connection is active. You can still make or receive calls, but the data transmission is automatically interrupted. You are in a roaming coverage area and your phone is connected to a GPRS network, but you are not actively transmitting data. Additional fees may apply for calls or data transmission. My smartphone won't connect to the Internet Your smartphone supports GPRS or UMTS (3G) wireless data networks. To connect to the Internet, you must subscribe to data services with your network operator. • Contact your network operator to verify that your subscription plan includes data services and that these services have been correctly activated. Your network operator should also be able to tell you if there are any outages in your location. • Press Power , select Wireless Manager, and then select Phone to turn off your phone; then repeat these steps to turn it back on. • Perform a soft reset (see Performing a soft reset). • Confirm that data services are correctly configured on your smartphone by doing the following: 1 Press Home , and then press Start (left softkey). 2 Navigate to the My Settings content list and press All Settings (right softkey). 266 N E T W O R K C O N N E C T I O N