Palm 500V User Guide - Page 272

14 TROUBLESHOOTING CHAPTER synchronise with the root folders of Microsoft Office Outlook Contacts, Calendar, and Tasks (Outlook sold separately; a free trial version is available for download from the Windows Mobile Getting Started CD). If you want to synchronise with a global Exchange Address Book, you must copy the addresses to your local Contacts list in Microsoft Office Outlook (right-click the addresses and select Add to Personal Address Book). • Microsoft Office Outlook subfolders and public folders are not accessible with the included software. You may want to use a third-party solution instead. • If you're trying to sync offline, be sure to set your Microsoft Office Outlook Calendar, Contacts, and Tasks to be available offline. If you're still having problems, try the following: 1 Make sure you're synchronising with the intended desktop personal information manager (PIM). The Windows Mobile Getting Started CD includes desktop synchronisation software that lets you synchronise with Microsoft Outlook for Windows. If you use a different PIM, you need to install third-party software to synchronise. For more information, consult the company that makes the PIM. 2 Open the desktop sync software on your computer, and make sure the Files synchronisation option is selected (see Changing which applications sync). 3 Uninstall the desktop sync software, reboot your computer, insert the Windows Mobile Getting Started CD, which came with your smartphone, and then repeat the installation process (see Reinstalling the desktop software). Synchronisation starts but doesn't finish Make sure that you installed the desktop software that came with your smartphone. If you're not sure whether this software is installed, reinstall it (see Reinstalling the desktop software). My video and music files won't sync 1 Make sure you have Windows Media Player 10 or later installed on your computer. 272 S Y N C H R O N I S A T I O N : D E S K T O P S Y N C S O F T W A R E