Palm 500V User Guide - Page 269
Synchronisation: Desktop sync software, The desktop sync software does not respond to sync attempt
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TROUBLESHOOTING 14 CHAPTER DID YOU KNOW? You can go to the Windows Mobile website for more information at windowsmobile com DID YOU KNOW? A common cause of sync problems is the presence of protective software, such as VPNs or firewalls, on your computer or network. Synchronisation: Desktop sync software This section covers issues with synchronising using the desktop sync software that came with your smartphone. If you have a Windows XP computer, the desktop sync software is called ActiveSync® desktop software. If you have a Windows Vista computer, the desktop sync software is called Windows Mobile Device Center. NOTE See Synchronisation: Exchange ActiveSync (wireless synchronisation) for help with direct wireless synchronisation with an Exchange server. The desktop sync software does not respond to sync attempt As you complete the following steps, synchronise after each step. If the synchronisation is successful, you do not need to complete the remaining steps. 1 Verify that the USB sync cable is securely connected at all points (see Setting up your computer for synchronisation). 2 Make sure that all of the files you're trying to sync are closed on both your computer and your smartphone. 3 On a Windows XP computer, look for the ActiveSync icon in the taskbar on your computer to make sure ActiveSync desktop software is running on your computer. If the correct icons are not displayed, do the following: Smartphone: Press Home , and then press Centre . Select Applications , and then select ActiveSync . Press Menu (right softkey) and select Connections. Make sure the Synchronise all PCs S Y N C H R O N I S A T I O N : D E S K T O P S Y N C S O F T W A R E 269