Palm 500V User Guide - Page 265

TROUBLESHOOTING 14 CHAPTER Network connection Signal strength is weak 1 If you're standing, move about 3 metres in any direction. 2 If you're in a building, move near a window. Open any metal blinds. 3 If you're in a building, move outdoors or to a more open area. 4 If you're outdoors, move away from large buildings, trees, or electrical wires. 5 If you're in a vehicle, move your smartphone so that it's level with a window. TIP Become familiar with low coverage areas where you live, commute, work, and play so you know when to expect signal strength issues. My smartphone won't connect to the mobile network 1 Try the suggestions above for weak signals. 2 Turn off your phone and turn it on again (see Turning your Palm® Treo™ 500v smartphone on/off). 3 Perform a soft reset (see Performing a soft reset). My phone seems to turn off by itself If a system error and reset occur, the phone automatically turns on if it was on before the reset. However, if your smartphone can't determine if your phone was on before the reset, it does not automatically turn on the phone (see Turning your phone on). I can't tell if data services are available The following icons appear in the title bar to indicate whether data services are available: Your phone is connected to a 3G UMTS network, but you are not actively transmitting data. You can still make or receive calls. Your phone is on and a 3G UMTS data connection is active. You can make and receive calls and transmit data simultaneously. N E T W O R K C O N N E C T I O N 265